Daughter locked out of 5C

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Level 1

4 points

Daughter locked out of 5C

My daughter did an update at home to her 5C before leaving on our trip. Said complete and successfu. She goes to login, enters 4 digit passcode fin, then stuck at iCloud. Asks us for email and passwor. We know the email but no idea of password. We are directed to contact previous owner but there is no previous owner. We are not the the most tech savvy and may sound naive on how/what iCloud is and how it work. Thanks

iPhone 5c

Posted on Mar 25, 2016 5:02 AM

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Answer 1

D.Cohen

Level 6

8,618 points

Mar 25, 2016 5:27 AM in response to MtneerMike

Many users of older devices have encountered with problems updating their devices/activating them after iOS 9.3 update.

Take a look at these articles to get additional information on the issue:

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

Apple halts iOS 9.3 updates for older iDevices due to growing Activation Server Lock issues.

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