Safari persists reloading web pages

After a upgrade of Safari 2016 march 22 (and also the security upgrade), some web pages are repeating to load until stopping with a alert (Dutch): 'Deze webpagina is opnieuw geladen vanwege een probleem' (English, but maybe the official text is different: This web page has been reloaded because of a problem.


This problem is followed bij a rapport for Apple.


- Other browsers don't have this problem

- On my other Mac (Macbook Pro, El Capitane): no problems

- after emptying cash, history, and so on, and all other advices I found on the web, the problem doesn't disappear

- turning off Java the web page is loaded (but without the facilities of Java of course)

- problems with Java or Webkit?

- (re-)installing the latest Java for OS X 10.9.5 didn't help


I think to have upgraded by a BUG instead by a upgrade. The solution is to use Google Chrome, but I like(d) Safari because of stability ;-)

The best solution is Apple repairs the upgrade with another upgrade... But does Apple know this problem, I don't see a possibility to reach them.


Maybe someone recognizes this problem and can tell me what to do.


Mac Pro, Mavericks


Mac Pro, OS X Mavericks (10.9.5)

Mac Pro, OS X Mavericks (10.9.5)

Posted on Mar 25, 2016 5:02 AM

Reply
20 replies

Mar 25, 2016 5:26 AM in response to JeanGeant

If you have problems opening webpages, take a look at these troubleshooting techniques suggested by Apple.

https://support.apple.com/en-us/HT204098

Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"

press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.

Open Safari - Preferences - Privacy - Remove All Website Data.

Open the Go menu with Option (Alt) key pressed - Library - locate Safari folder and move it to your desktop. Restart your Mac, open Safari and delete the folder from your desktop.

Mar 25, 2016 5:56 AM in response to JeanGeant

You can report problems found with OSX or with Safari here:


http://www.apple.com/feedback


However, if here's any remote possibility that a third-party app or utility or anti-malware that you've downloaded and have been using is the cause of your problem, Apple will not be best pleased at you wasting their time. Use this URL only if you run the simplest setup and have found that all other means to correct the problem have been exhausted.


That URL will not return you a personal reply, BTW. However, if you or someone else uncovers a truly genuine bug in Safari or in OSX, then the Apple developers might turn their attention to it and sort the problem out with the next update.


At present I don't see lots of other Mavericks users complaining of the same issue as yours, so it'd seem more likely that the issue you're experiencing is specific to your machine.

Mar 25, 2016 6:47 AM in response to JeanGeant

Of course the problem will still be there! That URL I gave you is for reporting an issue to Apple, nothing more. They won't be contacting you about any report you send in, neither will there magically be an instant fix for your problem!


If you want to get some technical help from Apple on a more personal level there's a different mehanism you could use. When you click on Support at top of screen at the apple.com website - as you did to start the process of accessing the Community Forums - scroll much further down the screen and you'll see a section called 'Contact Us'. Use that. It includes e-mail and phone support. It's a free service, but for the phone support, for example, it may well be a day or two before you're actually able to speak with an Apple techie. Since this is the Easter holiday-time anyway, the service may be suspended or less-serviced for a while.

Mar 25, 2016 12:21 PM in response to carefulowner

Thank you very much, carefulowner and Eric Root! I immediately uninstalled Avira with the uninstaller. But no difference: some web pages were loaded again and again in Safari until stopping. Also after restarting my Mac Pro, also after resetting Safari. Google Chrome has no problems at all.


By the way: at the end of the uninstall there was a popup window with text (translated from Dutch):


(a orange triangle with '!')

Kernel extension is from a not-identified developer

The kernel extension in '/System/Library/Extensions/ATITVOut.kext' is not from a identified developer, but is still loaded.

Make contact with the supplier of the kernel extension for a new version.

OK

Is this a indication to the problem? I remember to have downloaded this app from the App Store. How can I get a 'clean' kernel if necessary? I am not a programmer at all... or should I use Chrome from now ;-)

Mar 26, 2016 10:23 AM in response to JeanGeant

If you don't use top sites -- edit them all out -- Safari automatically adds frequently visited sites to top sites -- and it refreshes them -- so if you go into a site via a bookmark and top sites refresh that causes a slow down -- when you remove a top site it goes into a list of sites to never set as a top site -- if you reset Safari - top sites - it reloads a set of defaults -- if you don't tidy up top sites - all clearing the cache does is cause all that stuff to reload.

Mar 28, 2016 5:58 AM in response to Jpwdesign

Hi jpwdesign,

I tried all recommendations found on the web and from this site (also D.Cohen, resetting Safari on several ways, uninstalling Avira, re-install Java, never had any plug ins). I'm verry thankful for the advices, but nothing has resolved the problem. Several web pages don't load, exactly the way you described ("Safari Web Content quit unexpectedly", followed by the report for Apple). More and more I am convinced that the problem is caused by the Safari upgrade:

- The problem came after the upgrade

- If I turn of Java the web page does load: no problems, no alerts and no reports to Apple (but of course without the Java facilities, thus useless)

- Among the web pages showing this problem are pages like from my financial bank, Instagram, official magazines and so on, so not suspicious or bad programmed I assume...

- Google Chrome works fine (also before uninstalling Avira), and from now I use this browser...


I think it's a Java problem or something with Webkit, or a other bug. If you resolve this problem, please sent me the resolution... Thank you in advance!

Mar 28, 2016 6:25 AM in response to JeanGeant

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode


Safe Mode - Mavericks

Mar 28, 2016 6:30 AM in response to JeanGeant

Hi JeanGeant,


I was on apple support chat several times this morning. They had me create a test account and see if the problem persisted. The test account had no problems. Then I logged back in under my usual account and the problems were back.

HMM...

Then I got back into the chat again and they told me to reboot in safe mode. It took a while to reboot. I logged in as usual and safari was running fine. I restarted the machine in normal mode and logged in - Safari has been working fine ever since. I made no changes. Somewhere in the safe mode reboot - something corrected itself - I guess.


Hope this helps.

Jason

Mar 28, 2016 9:44 AM in response to Jpwdesign

Thanks to Eric Root and Jpwdesign for the response! I appreciate this very much! I did what you explained (I knew the miracolous 'SHIFT' key from '90s with System 7...), and opening Safari after starting in the safe mode, the mentioned web pages indeed did load completely, however: Safari was very shaky and flashy, not only the content but also scroll bar. Restarting my Mac resulted in the disappointing same problem as before. Nothing has changed. No autocorrection at all!

Also I followed Apples advice to start Safari without internet plugins & add on's from the Libraries and set them back one by one to trace the problem causer, but without the plugins Safari had the same problem (also after restarting Safari).

I prefer not to upgrade to Yosemite because I still use Adobe CS5.5 and I am afraid I then must upgrade this expensive apps.

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Safari persists reloading web pages

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