Unable to install iTunes to new Laptop (Windows 10)

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Level 1

8 points

Unable to install iTunes to new Laptop (Windows 10)

Hi Guys,

I just bought a new laptop (Dell Inspiron 5000 series) and I am having trouble installing the latest iTunes. I will only really be using iTunes to put recordings onto my iPod.

In despair, I tried installing the 64bit (for older versions) and the 32bit, but the same thing happened, a pop "This app can't run on your PC"

If anyone knows what i can do to get iTunes working I would greatly appreciate it.

Specs:

Windows 10 Pro

Intel(R) Core(TM) 15-6200CPU @ 2.30GHz 2.40GHz

6.00 GB

64bit operating system x64-based processor

Windows 10

Posted on Mar 25, 2016 7:36 AM

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Answer 1

javaliga

Level 10

120,179 points

Mar 25, 2016 7:53 AM in response to Sophia Rose

Without knowing anything else all I can do is direct you to turingtest2's excellent iTunes for Windows Troubleshooting page:

Troubleshooting issues with iTunes for Windows updates

The general troubleshooting advice when iTunes fails to install properly (and reinstalling or repairing it does not work) is to remove not only iTunes but all related components, reboot, remove the target installation folders and reinstall.

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Answer 2

Sophia Rose Author

Level 1

8 points

Mar 25, 2016 8:12 AM in response to javaliga

I am a totally lost, if i understand from the link I have to remove components related to it, but I can't follow the instructions as there aren't any components, iTunes fails to install at all, it has never been installed on the laptop, it is only a few days old.

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