Can't access aetna site or webpages

Question

Level 1

4 points

Can't access aetna site or webpages

I'm using an iMac w El Capitan, and all the latest updates. Can't access any Aetna website or webpage. Get an Aetna OOPS msg. Tried using Safari, FFox, and Chrome. Aetna is the only site I can't get to. Tried re-booting, and also flushed DNS cache. Problem does not appear to be w Cox's DNS servers. Also tried resetting IpV6 to local-link only, from automatic. Latest Java release installed yesterday. Using Norton, but no applicable firewalls which would impact Aetna. Any suggestions?

iMac (21.5-inch, Late 2013), OS X El Capitan (10.11.4)

Posted on Mar 25, 2016 7:38 AM

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Answer 1

VikingOSX

Level 10

123,428 points

Mar 25, 2016 7:51 AM in response to timhack

This is a Pages for OS X word processing community, and has absolutely nothing to do with web pages, web access, or related site connectivity issues.

Shall I have this post moved to either Safari, or El Capitan communities?

If you want a properly functioning OS X El Capitan, you will remove that Norton software, using their uninstall procedure, as it will definitely interact badly with the existing security and software features built into the operating system, and its related stability. This is an issue that crops up all the time on the various operating system communities.

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Answer 2

dialabrain

Level 10

136,121 points

Mar 25, 2016 8:20 AM in response to timhack

FWIW, I can't see how it's possible your browser settings could be the same on both OSX and Windows and they somehow block only Aetna's site. Are you using the discontinued version of Safari on your Windows machines?

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Answer 3

timhack Author

Level 1

4 points

Mar 25, 2016 9:11 AM in response to Esquared

Resetting the router didn't work. Using the current version of all browsers w all the latest updates. Still get the following msg from Aetna when I try to access their pages:

Oops! Looks like something has gone wrong.

ADN: 3064739756360555320

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Answer 4

dialabrain

Level 10

136,121 points

Mar 25, 2016 9:15 AM in response to timhack

timhack wrote:

Resetting the router didn't work. Using the current version of all browsers w all the latest updates. Still get the following msg from Aetna when I try to access their pages:

Oops! Looks like something has gone wrong.

ADN: 3064739756360555320

It has to be something with your provider then, There is virtually no chance both OSX and Windows machines cannot reach the same site.

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Answer 5

timhack Author

Level 1

4 points

Mar 25, 2016 9:19 AM in response to dialabrain

Cleared all caches, and shut down and restarted the browsers. Had earlier talked to my provider (Cox) and flushed the DNS cache and then tried again to access Aetna w/o success. I thought it might have been a DNS translation issue, and that could still be the case. If I had the IP address for an Aetna site I'd try that directly.

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Answer 6

timhack Author

Level 1

4 points

Mar 25, 2016 7:58 AM in response to timhack

And the issue also occurs on our other computers, which are Windows-based PCs, so perhaps the browser settings are at fault?

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Answer 7

timhack Author

Level 1

4 points

Mar 25, 2016 7:59 AM in response to VikingOSX

I'm sorry, yes, please move to Safari.

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Answer 8

Esquared

Level 6

12,415 points

Mar 25, 2016 8:23 AM in response to timhack

Try resetting the router.

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Answer 9

dialabrain

Level 10

136,121 points

Mar 25, 2016 8:35 AM in response to Esquared

Esquared wrote:

Try resetting the router.

Good idea. Wish I had thought of it.

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Answer 10

Mar 25, 2016 9:01 AM in response to timhack

worked fine for me

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Answer 11

Mar 25, 2016 9:12 AM in response to timhack

have you cleared all the caches, etc?

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Answer 12

dialabrain

Level 10

136,121 points

Mar 25, 2016 9:30 AM in response to timhack

Aetna.com: 206.213.211.144

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Answer 13

Mar 25, 2016 9:38 AM in response to timhack

i meant browser caches, not sure if you did that

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Answer 14

timhack Author

Level 1

4 points

Mar 25, 2016 9:43 AM in response to Grant Lenahan

Yes, had cleared all browser caches.

Just tried the IP address and got a "connection refused" w Chrome and an "Unable to Connect" w FFOX.

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Answer 15

dialabrain

Level 10

136,121 points

Mar 25, 2016 9:46 AM in response to timhack

Well. my feeling is for some reason Aetna is blocking the connection from Cox. I have no idea why. I don't have Cox and I have no trouble reaching their site with any browser.

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