HT206214: If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3

Learn about If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3
terencefrommanchester

Q: My iPAD is asking me to update to OS 9.3 but the update fails because it says the iPAD is not connected to the internet and when I connect to my computer iTunes it say my OS is up to date.  Please help.

My iPAD is asking me to update to OS 9.3 but the update fails because it says the iPAD is not connected to the internet and when I connect to my computer iTunes it say my OS is up to date.  Please help.

iPad 2

Posted on Mar 25, 2016 11:02 AM

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Q: My iPAD is asking me to update to OS 9.3 but the update fails because it says the iPAD is not connected to the internet and when I ... more

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  • by elcpu,Helpful

    elcpu elcpu Mar 25, 2016 11:18 AM in response to terencefrommanchester
    Level 6 (15,922 points)
    Photos for Mac
    Mar 25, 2016 11:18 AM in response to terencefrommanchester

    I am surprised to hear this for an iPad 2 as the issue had apparently been fixed for the 2s. Please see this for the details as I know them. Perhaps the servers at your location have not been updated yet for the new iPad 2 build.  ???

     

    Apple has pulled the iOS 9.3 update for older devices (iPad Airs and previous, iPhone 5s and previous) due to problems with Activation. See these articles for details and possible workarounds.

    http://www.imore.com/apple-working-ios-93-fix-older-iphone-ipad

    https://support.apple.com/en-us/HT206203

     

    A new build for the iPad 2 is now available that does not require the Activation step. A new build for the other devices is not yet available.

  • by terencefrommanchester,

    terencefrommanchester terencefrommanchester Mar 25, 2016 11:19 AM in response to elcpu
    Level 1 (5 points)
    iPad
    Mar 25, 2016 11:19 AM in response to elcpu

    I went to the sites you suggested but they did not solve my problem

  • by Shadwell 77,

    Shadwell 77 Shadwell 77 Mar 25, 2016 11:50 AM in response to terencefrommanchester
    Level 1 (8 points)
    Mar 25, 2016 11:50 AM in response to terencefrommanchester

    I am having the same problem with a newer iPad, the one they just called the iPad again, does anyone have an update when the update will be fixed and re-released?

  • by _DirectMan_,Helpful

    _DirectMan_ _DirectMan_ Mar 25, 2016 1:23 PM in response to Shadwell 77
    Level 1 (17 points)
    iPad
    Mar 25, 2016 1:23 PM in response to Shadwell 77

    Open up iTines and and do the following steps

     

    Step 1. In the Menu find Help → Update. Use the link if iTunes is not installed on your computer.

    Step 2. Put your iPad into Recovery Mode. You need to press and to hold Home and Power buttons for 10 seconds, then release Power button but continue holding Home button for 10 seconds more.

    Step 3. Connect your iPad to the computer, run iTunes and it recognizes your device in Recovery Mode.

    Step 4. Press Recover iPad and confirm the recovery process. Important: all the data will be lost. You can restore the data if you have a backup.

    Step 5. Wait till the end of recovery process. As soon as iPad is activated again you can restore the data from iTunes or iCloud.

  • by terencefrommanchester,

    terencefrommanchester terencefrommanchester Mar 25, 2016 1:24 PM in response to _DirectMan_
    Level 1 (5 points)
    iPad
    Mar 25, 2016 1:24 PM in response to _DirectMan_

    I tried this approach and followed everything and afterwards my system was the same as before 9.2.1