Google links don't work after iOS 9.3

After update to iOS 9.3 on my iPhone 6 Plus I can no longer click on search links from Google anymore. Tried both in Safari and Chrome. Works well with Bing.com.


If I hold down on the link and choose to open in new tab it works.


restarted apps -> same result

Rebooted iPhone twice -> same result.


suggestions?

iPhone 6 Plus, iOS 9.3

Posted on Mar 25, 2016 11:16 AM

Reply
337 replies

Mar 29, 2016 10:42 AM in response to hughmac

try this

After spending hours of searching how I can fix this problem I have decided to reset my iphone. Apparently this decision turn up to be a lifesaver!.


SO what you can do:


Go to settings->general->reset->Erase All content and Settings.

Once you have done that then SELECT set up a new iPhone and do not do any restore from backup. I have tried the latter one and nothing happened. The glitch still exists.


This solution is time consuming since you have to installed all the applications from the beginning. PLEASE avoid installing trip advisor cause this app create all the problems in my case.


Below I have listed the apps that I have installed after the restore and I know for sure that they did not create any problems in my iphone.


—viber

—whatsapp

—snapchat

—facebook

—googlemaps

—dropbox

—google translate

—tuneIn Radio

—sygic gps

—instagram

—shazam

—skype

—hangouts

sych.me



HOPE SO THIS SAVE YOU A LOT OF TIME !!!

Mar 29, 2016 3:47 PM in response to tugbafromistanbul

Dear Apple Support, I tried to contact you directly on my Ipad Air2 but your system would not work. So on my old reliable LG I have joined this discussion. Your Tech Support would not work so why am i surprised that 5 days after this problem started to appear you still have not fixed it. You are probably all on your Easter break.


Well, please enjoy it, Apple's reputation depends on customer loyalty. While you are all away eating Easter eggs your customers are fuming. At home, here in Ireland, there are three iphones and two ipads - oh and a reliable LG tablet - guess which are fully functional today! Well not the Apple products.


So, please Apple Support, let us all know when you are back off your holidays.


Oh, and by the way, I see sommeone is trying to make out it is related to "older" model Apple products.


I suppose this is relative, iphone 6s, ipad air2, ipad air, iphone 5..


Happy Easter Apple (it could be a rotten egg, difficult to tell in the glitzy rapper)

Mar 29, 2016 4:02 PM in response to deggie

Dear Deggie,

Thank you for such a thoughtful reply.

Of course i would have posted this to Apple Support but my several attempts to complete the contact process were very unsuccessful.


Having followed this discussion thread for quite a while i wrongly assumed that the matter would be quickly dealt with by Apple.


So, as you are a Level 9, and I am a Level 1, and you responded to the remarks, I might be forgiven for assuming you are an Apple rep. In this case I really do hope ypu had a nice Easter brunch while Apple users have been frustrated by Apple's inaction.

Mar 29, 2016 4:34 PM in response to deggie

Dear Deggie,

Your level of sarcasm really does deserve a duckduckgo, what ever that might be.


As a relatively new user of Apple all these levels are a mystery to me but I am sure much work is required to reach upwards.


You will see from the many posts on this thread how simple Apple users are struggling to find and give solutions. So I am not sure who is trying to sell your information.


You will recall from my earlier post that i have been unsuccessful in using Apple Support to communicate with them. And reading many of the posts on this thread used a form of "whit" to try to get a message. What a pitty it has fallen on deaf ears.


Indeed i have looked to see if Apple have issued an upgrade but being an old dude i dont use itunes and strangely expect Apple to do it via the normal route.


Obviously (warning - this is sarcasm) i place trust in them.

Mar 29, 2016 4:45 PM in response to ajmwest

Sorry, but your sarcasm in your first post far exceeds my pitiful attempts to match you.


Yes, I have seen the posts. I know that people have directly contacted Apple by various means. I'm sure they are aware of it and are diligently working on it.


Google sells my information. They sell yours to as you agree to this when you use Google. I'm not sure how you have been unsuccessful in contacting Apple. Are you saying your phone will not let you place phone calls to AppleCare?


DuckDuckGo is a search engine like Google but with a major difference: they don't share your search information with 3rd parties. Go to Settings > Safari > Search Engine and make the default DuckDuckGo and see if you can then do a search and tap on a link. It works on my devices.


Being an old dude I do use iTunes and up until iOS 6 the only "normal" way to upgrade or restore and iDevice was by connecting to your computer and using iTunes. In the early days it was also the only way you could sync. The slipstream update that Apple released was really for activation problems on older devices and it did not have a new iOS number just a new build number.

Mar 29, 2016 5:20 PM in response to deggie

Dear Deggie,

Oh the beauty of the old systems! The old days.


I think what you fail to realise is that this is not just related to google. Other apps are impacted.


So this issue is making it difficult for people to use an apple device.


With regard to phoning Apple - in this day an age - why should a little Irish man in remote Mayo (in Ireland) have to phone apple to tell them of a problem that has made their customers life difficult for the last 5 days.


I really dont understand what you are trying to defend.


But anyway its way past my bed time being after 1am here, so enjoy the rest of your day.

Best regards

Mar 29, 2016 5:52 PM in response to Agathorn

I have had zero problems with 9.3 until a few hours ago. I don't get it. Nothing changed, no new apps, no updates, but now NONE of my browsers will work Firefox, Safari, Chrome ... all have the same problems as reported here. WHAT IS THE DEAL? I am charging up my old Android to have a phone that actually operates. THIS IS RIDICULOUS!

iPhone 6+

Mar 29, 2016 6:53 PM in response to deggie

Although I enjoyed the witty conversation between you and aimwest, I have to disappoint you: Using DuckDuckGo does not necessarily solve the issue at a point when the bad data in the Universal Links are crashing swcd.

I just tried it (with and without Javascript) and pressing links in DuckDuckGo still freeze Safari.

To overcome the frozen link issue I use the Mercury browser (which looks very similar to Safari), but seem to be unaffected by the bug (yet).

BTW, the problem is not just in Safari. In my iPad several other Apps as Mail, Facebook, eBay freeze when tapping links.

Mar 30, 2016 12:13 AM in response to deggie

Deggie - upgraded to latest iOS 9.3 and that made no difference. Can't see how difficult it can be for Apple to push out an update to delete the file causing the issue and/or force a refresh of it....


(Don't have the time to try the workaround - plus the laptop I carry all the time has a broken and unfixable/undeleteable version of iTunes on it anyway - but that's a whole other issue....)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Google links don't work after iOS 9.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.