My Samsung soundbar volume control does not work. I updated to tvOS 9.2 but the remote never updates to new firmware 245. I did the update on Monday.
I then restored to factory defaults yesterday and still no luck.
Any ideas?
Hey I tried that. When I go to Bluetooth devices the Apple TV remote never appears here.
If it's connected then it should be there, best to post a screenshot
It just spins, nothing ever shows up on this screen.
GO back one screen. The remote should have its own menu item
It looks like they moved it, if you back out from that screen you will see the remote
Yes I see that. Not sure how I missed it. I will give this a shot and update. Thanks.
OK I ran through this a few times. Pressing play/pause 4 times with the remote screen Selected. When I do this is does take me back a menu level.
Still stuck at 0x0241. I even tried to unpair and re pair the remote.
From my understanding it doesn't happen right away. I waited until I went to bed - pressed play 4 times - then confirmed it was completed when I woke up. I don't know if it took 5minutes or 5 hours but it was updated when I got up in the morning. Also my battery was fully charged though I hear it only requires 25%...
I applied the new TvOS update a week ago. The AppleTV is supposed to check with the remote once day to see if there are any applicable updates during a "period of inactivity". Between the 9 hours a day I am at work and all night when I am sleeping you would think it would have updated by now.
I have given my AppleTV 4th generation plenty of inactive time to update and when I check it, it still won't update to 0245. It is still stuck at 0241. The force-update method hasn't worked either.
I am working with a back line Apple engineer on this issue, and he brought this problem to the attention of engineering.
I am East Coast and he is West Coast so I missed his follow up call last night.
I hope to speak with him this evening, I will update this thread when a resolution is determined.
OK my Remote is finally at 245, and now it works with my Samsung Soundbar.
This is feedback from Support:
Engineering told me that you would have to go under bluetooth and hit the play/pause button quick 4 times and after you do that and if it doesnt go back its okay. Also Engineers states ”it’s normal (under this tvOS version at least) for the Siri remote to not be listed in bluetooth section.” Well, what they wanted you to try in the bluetooth section, push play/pause button 4 time quickly and just leave the apple tv alone and let it idle for 2 hours. Even if pushing play/pause 4 times and nothing happens, just let it idle and make sure nothing wakes the apple tv up. After 2 hours of idle time go ahead and check if it updated the remote.
I followed the steps several times and it did NOT update the remote far as I can tell. Then yesterday I checked and it was at 245.
This update process seems a bit flaky, but if you do try to force the update use the original instructions as above. Apparently moving the remote in the UI has no bearing on where you need to go to force the update with the Play\Pause 4x routine.
Flad
Yay!! It worked!! Thanks fladtheimpaler. It took about 20 minutes. After updating the firmware I saw a message on the screen that said "Remote Connected." That's when I checked the remote and it said 245!
Apple TV4 Remote Firmware Update
