Q: Apple TV4 Remote Firmware Update

Hey I tried that.   When I go to Bluetooth devices the Apple TV remote never appears here. 

It just spins, nothing ever shows up on this screen.    

Yes I see that.  Not sure how I missed it.  I will give this a shot and update.   Thanks.  

OK I ran through this a few times.   Pressing play/pause 4 times with the remote screen Selected. When I do this is does take me back a menu level. 

Still stuck at 0x0241.    I even tried to unpair and re pair the remote. 

I applied the new TvOS update a week ago.   The AppleTV is supposed to check with the remote once day to see if there are any applicable updates during a "period of inactivity".   Between the 9 hours a day I am at work and all night when I am sleeping you would think it would have updated by now. 

I am working with a back line Apple engineer on this issue, and he brought this problem to the attention of engineering.

I am East Coast and he is West Coast so I missed his follow up call last night.

I hope to speak with him this evening, I will update this thread when a resolution is determined.

OK my Remote is finally at 245, and now it works with my Samsung Soundbar.

This is feedback from Support:

Engineering told me that you would have to go under bluetooth and hit the play/pause button quick 4 times and after you do that and if it doesnt go back its okay. Also Engineers states ”it’s normal (under this tvOS version at least) for the Siri remote to not be listed in bluetooth section.” Well, what they wanted you to try in the bluetooth section, push play/pause button 4 time quickly and just leave the apple tv alone and let it idle for 2 hours. Even if pushing play/pause 4 times and nothing happens, just let it idle and make sure nothing wakes the apple tv up. After 2 hours of idle time go ahead and check if it updated the remote.

I followed the steps several times and it did NOT update the remote far as I can tell.   Then yesterday I checked and it was at 245.

This update process seems a bit flaky, but if you do try to force the update use the original instructions as above.   Apparently moving the remote in the UI has no bearing on where you need to go to force the update with the Play\Pause 4x routine.

Flad