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MacBook Pro keeps restarting - EtreCheck report

Can anyone decipher from the report pasted below as to what the problem might be?


EtreCheck version: 2.9.10 (261)

Report generated 2016-03-25 17:21:43

Download EtreCheck from https://etrecheck.com

Runtime 2:56

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:

MacBook Pro (15-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro6,2

1 2.66 GHz Intel Core i7 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 53


Video Information:

Intel HD Graphics

NVIDIA GeForce GT 330M - VRAM: 512 MB

Color LCD 1440 x 900


System Software:

OS X El Capitan 10.11.2 (15C50) - Time since boot: about 2 hours


Disk Information:

HGST HTS545050A7E380 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.74 GB (448.01 GB free)

Core Storage: disk0s2 499.11 GB Online


MATSHITADVD-R UJ-898 ()


USB Information:

Apple Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4 - 2014-05-29) [Support]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 162 Apple tasks

[running] 66 Apple tasks


System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 82 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-11) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-13) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]

[not loaded] com.maintain.LogOut.plist (2015-04-27) [Support]

[not loaded] com.maintain.Restart.plist (2015-04-27) [Support]

[not loaded] com.maintain.ShutDown.plist (2015-04-27) [Support]

[not loaded] com.maintain.Sleep.plist (2015-04-27) [Support]

[running] com.maintain.SystemEvents.plist (2015-04-27) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-02-15) [Support]

[loaded] com.adobe.agsservice.plist (2015-12-20) [Support]

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.bombich.ccc.plist (2014-08-07) [Support]

[running] com.bombich.ccchelper.plist (2014-10-23) [Support]

[loaded] com.maintain.CocktailScheduler.plist (2015-12-20) [Support]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-12-20) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-18) [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

TransmitMenu Application (/Applications/Transmit.app/Contents/MacOS/TransmitMenu.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)


Other Apps:

[running] com.adobe.CCLibrary.53792

[running] com.adobe.CCXProcess.94112

[running] com.adobe.acc.AdobeDesktopService.76192.2527533C-2354-4911-B9F3-AF546BBD8188

[running] com.adobe.accmac.95392

[running] com.panic.Transmit.TransmitMenu.68832

[loaded] 406 Apple tasks

[running] 176 Apple tasks


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-15) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

QuickTime Plugin: 7.7.3 (2015-12-02)

AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]

AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

Default Browser: 601 - SDK 10.11 (2015-12-02)

iPhotoPhotocast: 7.0 (2015-04-25)


3rd Party Preference Panes:

Flash Player (2016-03-18) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

18% mdworker(10)

16% Google Chrome Helper(13)

4% kernel_task

4% WindowServer

2% Adobe CEF Helper(2)


Top Processes by Memory:

1.56 GB Google Chrome Helper(13)

411 MB kernel_task

180 MB mdworker(10)

168 MB Adobe CEF Helper(2)

168 MB Google Chrome


Virtual Memory Information:

42 MB Free RAM

3.96 GB Used RAM (1.00 GB Cached)

0 B Swap Used


Diagnostics Information:

Mar 25, 2016, 05:11:22 PM /Library/Logs/DiagnosticReports/soffice_2016-03-25-171122_[redacted].hang

/Applications/LibreOffice.app/Contents/MacOS/soffice

Mar 25, 2016, 03:02:17 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-25-150217_[redacted].panic [Details]

Mar 25, 2016, 03:01:36 PM Self test - passed

Mar 24, 2016, 03:40:09 PM ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2016-03-24-154009_[redacted].crash

com.adobe.acc.AdobeDesktopService - /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service

Mar 24, 2016, 02:43:08 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-24-144308_[redacted].panic [Details]

Mar 24, 2016, 01:52:27 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-24-135227_[redacted].panic [Details]

Mar 23, 2016, 03:56:01 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-23-155601_[redacted].panic [Details]

Mar 21, 2016, 11:42:23 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-21-114223_[redacted].panic [Details]

Mar 21, 2016, 10:12:27 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-21-101227_[redacted].panic [Details]

Mar 18, 2016, 05:27:50 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-18-172750_[redacted].panic [Details]

Mar 18, 2016, 01:19:12 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-18-131912_[redacted].panic [Details]

Mar 9, 2016, 10:29:53 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-09-102953_[redacted].panic [Details]


MacBook Pro, OS X El Capitan (10.11.2)

Posted on Mar 25, 2016 5:54 PM

Reply
3 replies

Mar 25, 2016 6:55 PM in response to Kattar

Can anyone decipher from the report pasted below as to what the problem might be?

No.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Mar 25, 2016 8:19 PM in response to Kattar

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

The model was discontinued in February 2011. It's now classified by Apple as a "vintage product." That means Apple will most likely refuse to fix it (but see the exceptions on the linked page.) In that case, you would have to go to an independent service provider. The part may no longer be available, or the repair may not be cost-effective.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

Otherwise, make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The testing will be free at an Apple Store—unless Apple refuses even to look at the unit, which it might. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue called "VST" (for "Video System Test.") Ask for it. A "Failed" result means that the fault is present.

If you do decide to go to an independent service provider, be aware that the replacement part may also be defective. Some owners reported that they went through as many as three replacement boards before getting one that worked. Don't expect any help from Apple if you're charged several hundred dollars for another bad logic board and the provider won't replace it again.

If you don't want to take that risk, or if you don't like the price you're quoted, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

MacBook Pro keeps restarting - EtreCheck report

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