javierfromsan martin

Q: I have a problem with safari in ipad air 2 ios 9.3

I can´t enter to pages in safari, chrome, etc.

I choose a page but when I tried to open it nothing happens

The only way to enter in a page, is from favourites or writting for example www.apple.com; but if I write apple in google and then try to open it nothing happens.

I tried to reboot the ipad but the problem still happens

iPad 2, iOS 9.3

Posted on Mar 25, 2016 6:53 PM

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Q: I have a problem with safari in ipad air 2 ios 9.3

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  • Helpful answers

  • by Zseszton,

    Zseszton Zseszton Mar 26, 2016 12:26 AM in response to javierfromsan martin
    Level 1 (4 points)
    iPad
    Mar 26, 2016 12:26 AM in response to javierfromsan martin

    I have encountered the same issue. It is very annoying as the phenomenon makes browsing almost impossible. Does anyone know whether the technical staff of Apple is aware of it and making any steps to fix it? This is my first time to experience such an issue with IOS so please forgive me my lack of knowledge.

  • by Luc27509,

    Luc27509 Luc27509 Mar 26, 2016 9:25 AM in response to javierfromsan martin
    Level 1 (4 points)
    Mar 26, 2016 9:25 AM in response to javierfromsan martin

    I have the same problem on my Ipad Air 2 Since upgrading to IOS 9.3. Links within Google search engine or website do not work anymore. Safari also freeze when trying to access the link. Thought of downgrading to 9.2 but unfortunately, I am concerned with losing data.

     

    I installed Google Chrome and seem to work when clicking on a link and open it as a new tab.

     

    I find it quite disappointing that Apple would push an update where there are basic and obvious problems with. Lets hope that an update will be expedited expediously.

  • by elcpu,Helpful

    elcpu elcpu Mar 26, 2016 3:01 PM in response to javierfromsan martin
    Level 6 (16,176 points)
    Photos for Mac
    Mar 26, 2016 3:01 PM in response to javierfromsan martin

    Unfortunately this is a known issue with 9.3. This article summarizes some of the problems and possible solutions like disabling javascript.

    http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

  • by Zseszton,

    Zseszton Zseszton Mar 26, 2016 10:45 AM in response to elcpu
    Level 1 (4 points)
    iPad
    Mar 26, 2016 10:45 AM in response to elcpu

    I have tried everything described in the link. The only change I experienced is that when using Google search engine, the links now work. Chrome unfortunately does the same nothing as Safari. Thank you for trying to help.

  • by janetfrommeadows,

    janetfrommeadows janetfrommeadows Mar 26, 2016 1:37 PM in response to javierfromsan martin
    Level 1 (4 points)
    Mar 26, 2016 1:37 PM in response to javierfromsan martin

    In addition to Google not working my mail also freezes when I click on a link.

  • by AdrianaG,

    AdrianaG AdrianaG Mar 26, 2016 11:28 PM in response to javierfromsan martin
    Level 1 (23 points)
    iPad
    Mar 26, 2016 11:28 PM in response to javierfromsan martin

    THis so-called "upgrade" has rendered my iPad Air 2 almost unusable!

     

    • Links in email will not open, and when you attempt to do so e-mail freezes.
    • LInks in Google search do not work and the search page frequently freezes.
    • suddenly my iphone 5s which has not been upgraded (thank God!) will not accept my Apple password, but it works on my iPad


    IT is inconceivable that a company of Apple's caliber has released such a defective product.  I don't dare downgrade or change my password for fear of being stuck in a never-ending tech support mire.  I fell bad for the poor souls working for Apple Tech Support.

  • by npjrogers,

    npjrogers npjrogers Mar 27, 2016 2:07 AM in response to javierfromsan martin
    Level 1 (8 points)
    Mar 27, 2016 2:07 AM in response to javierfromsan martin

    OK everyone. Here is a temporary work around till 9.3.1 comes later this week... It has worked for me on an old ipad 2 wifi. Download Chrome browser for ipad.... Then use chrome to browse but when trying to open google links keep the link pressed till it asks do you want to open in a new tab choose the new tab option and the link opens in a new tab. It is a bit clanky but it keeps you going till the fix arrives.

    NIck Belfast NI

  • by robincm,

    robincm robincm Mar 27, 2016 2:30 AM in response to javierfromsan martin
    Level 1 (4 points)
    Mar 27, 2016 2:30 AM in response to javierfromsan martin

    It's not just devices that have been updated to 9.3!

     

    I also have an ipad I had not updated (still on 9.2.x) and the problem started on that first and THEN my updated one followed suit!!

     

    Strangely enough advertising links (ie preceded by an A) work perfectly in Safari on google.com but ALL other links freeze the app!

     

    Links work perfectly on Amazon websites!!

     

    Chrome still seems to work as long as you hold the link & "open in new tab"

  • by Sallya26,

    Sallya26 Sallya26 Mar 27, 2016 10:36 AM in response to npjrogers
    Level 1 (13 points)
    iPad
    Mar 27, 2016 10:36 AM in response to npjrogers

    That's great, as a temporary measure.

    Now I've got links in Safari working and in Chrome, but still no solution for links in Mail.

     

    It really is incredible that Apple have released a product that is so blatantly defective.

     

    The trouble is that there are SO many posts now about this problem that it is almost impossible for anyone to trawl through them to find the s=useful stuff. This was the fix for Safari that I found in another post

     

    I have managed to get Safari links to work using the suggestion provided by Philipkohn copied here:

    Settings > General > Restrictions > Enable Restrictions (put in a pass code)

    Disable Restrictions (same pass code)

    Hold down On/Off and shutdown

    wait 10 sec

    Hold On/Off to restart

    Settings > Safari > Search Engine > Google

  • by Zseszton,

    Zseszton Zseszton Mar 27, 2016 11:26 AM in response to Sallya26
    Level 1 (4 points)
    iPad
    Mar 27, 2016 11:26 AM in response to Sallya26

    It does not work for me, unfortunately. But thank you. It was worth a try.

  • by joe_7399,

    joe_7399 joe_7399 Mar 31, 2016 1:36 PM in response to javierfromsan martin
    Community Specialists
    Mar 31, 2016 1:36 PM in response to javierfromsan martin

    Hello javierfromsan martin,

     

    Thanks for using the Apple Support Communities!

     

    From your question, I understand that hyperlinks are not behaving as expected after updating to iOS 9.3. We know how frustrating situations like this can be and we want to make sure your devices are working as expected.

     

    iOS 9.3.1 was recently released. Performing this update should resolve this situation.

     

    If hyperlinks don't open in Safari, Mail, or Messages after updating to iOS 9.3 - Apple Support

     

    Cheers!