MaxsDad
Level 1 (6 points)
Mac OS X

Q: restore iPhone via iCloud not working/confuding

iMac 27, i7, 4GHz, 32 GB 1600MHz,1TB SSD (no HDD!), mac os x 10.11.3 (Yosemite), iphone 6 S Plus 64GB (available 36,3 GB, IOS 9.3 (13E234)

Restore the iPhone does not seem to function correctly, it does not restore all (149) apps, 15,508 photos, what can be done, what did i do wrong? it always comes back to "Hello" screen! i tried all day today with no avail! Im frustrated, to say the least!  can anyone help me with a step by step list for doing it correctly! i am at my end of knowledge (and of patience too) where can i find a current user guide which describes the correct way? Thanks for any help!

iMac (Retina 5K, 27-inch, Late 2014), OS X El Capitan (10.11), 32 GB Ram, 1TB Apple Flash storage

Posted on Mar 25, 2016 6:49 PM

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MaxsDad

Q: restore iPhone via iCloud not working/confuding

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  • by jeremy_v,

    jeremy_v jeremy_v Mar 27, 2016 6:46 AM in response to MaxsDad
    Community Specialists
    Mar 27, 2016 6:46 AM in response to MaxsDad

    Hi MaxsDad,
     

    Thank you for visiting Apple Support Communities.
     

    If you need to restore your iPhone from an iCloud backup, see the instructions in iCloud: Restore or set up your iOS device from iCloud.
     

    You can also find some helpful tips for your situation in If you need help restoring your device from an iCloud backup:
     

    A message says restore incomplete
     

    If a message says "Restore Incomplete," it means that certain apps or content couldn't be restored from the iTunes or App Store. If you have this content saved in iTunes on your Mac or PC, try syncing your device with your computer to recover your data.
     

    A message says some items couldn't be restored
     

    If your Wi-Fi is disconnected while you're restoring, you'll see a message that some items couldn't be restored. These items usually include photos, videos, or app content.
     

    • Check to see if photos are still downloading. If so, a message says something like, "Restoring 350 of 1200 items." If the transfer is still in progress, wait for it to finish. Your device needs to stay connected to a reliable Wi-Fi network and a power outlet the entire time. 
    • If your photos and videos aren't downloading, start over. Try to restore from the backup again, and stay connected to Wi-Fi and a power source until the process completes.
    • If an app is grayed out or stuck loading for a long time, make sure that you're connected to a Wi-Fi network. Then, tap the app to pause the process, and tap it again to continue. If this doesn’t solve the issue, try deleting and re-downloading the app.


    Sincerely.