jturuk
Level 1 (9 points)
Desktops

Q: 2008 iMac freezing

Hi all. My iMac is freezing up more and more frequently. It's displaying multiple symptoms. Sometimes the screen freezes but i can move the cursor, sometimes I get the whirling wheel and everything is locked up. Option/Command/Escape doesn't work. I have to power the computer down. It always seems to lock up when I am surfing websites with a lot of traffic. It seems to happen when i try to scroll. Here are a few things I have tried so far.

 

1. Upgraded the RAM from 2GB to 6 GB.

2.Upgraded the OS to EL Capitan

3. installed "Macs Fan Control" app.

The computer runs quite a bit faster with the RAM upgrade and I was hopeful that the freezing issue would be solved but no luck. I also ran the EtreCheck diagnostic tool and will see if I can paste it to this post. any help or advice would be greatly appreciated. Oh and I had EtreCheck remove the two Adware that it found

 

John

 

treCheck version: 2.9.10 (261)

Report generated 2016-03-24 20:02:48

Download EtreCheck from https://etrecheck.com

Runtime 2:21

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

 

Problem: Other problem

Description:

Safari is freezing

 

Hardware Information: ⓘ

    iMac (20-inch, Early 2008)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac8,1

    1 2.66 GHz Intel Core 2 Duo CPU: 2-core

    6 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR2 SDRAM 800 MHz ok

        BANK 1/DIMM1

            2 GB DDR2 SDRAM 800 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ⓘ

    ATI Radeon HD 2600 Pro - VRAM: 256 MB

        iMac 1680 x 1050

 

System Software: ⓘ

    OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 hours

 

Disk Information: ⓘ

    Hitachi HDP725032GLA380 disk0 : (320.07 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        [redacted] HD (disk0s2) / : 319.21 GB (236.10 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

    Apple Inc. Built-in iSight

    EPSON USB2.0 MFP(Hi-Speed)

    Apple, Inc. Keyboard Hub

        Apple, Inc Apple Keyboard

    LaCie LaCie Storage 1 TB

        disk1s1 (disk1s1) <not mounted> : 32 KB

        LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (793.96 GB free)

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Adware: ⓘ

    ~/Library/LaunchAgents/com.updater.mcy.plist

    ~/Library/LaunchAgents/com.updater.watch.mcy.plist

    2 adware files found. [Remove]

 

Kernel Extensions: ⓘ

        /System/Library/Extensions

    [not loaded]    com.nike.sportwatch (1.0.0 - 2016-03-22) [Support]

    [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-03-22) [Support]

 

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    163 Apple tasks

    [running]    68 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    44 Apple tasks

    [loaded]    161 Apple tasks

    [running]    84 Apple tasks

 

Launch Agents: ⓘ

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-01-29) [Support]

    [running]    com.citrix.AuthManager_Mac.plist (2014-11-18) [Support]

    [running]    com.citrix.ReceiverHelper.plist (2014-11-18) [Support]

    [running]    com.citrix.ServiceRecords.plist (2014-11-18) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2015-03-11) [Support]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-01-29) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-01-29) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-03-18) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2015-03-11) [Support]

 

User Launch Agents: ⓘ

    [failed]    com.adobe.ARM.[...].plist (2013-01-04) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

    [loaded]    com.updater.mcy.plist (2016-03-23) Adware!  [Remove]

        ~/Library/Application Support/updater_mcy/updater_mcy

    [loaded]    com.updater.watch.mcy.plist (2016-03-23) Adware!  [Remove]

        ~/Library/Application Support/updater_mcy/updater_mcy

 

User Login Items: ⓘ

    iTunesHelper    UNKNOWN Hidden (missing value)

    Nike+ Connect Helper    Application Hidden (/Applications/Nike+ Connect.app/Contents/Resources/Nike+ Connect Helper.app)

    AdobeResourceSynchronizer    UNKNOWN Hidden (missing value)

 

Other Apps: ⓘ

    [running]    com.crystalidea.MacsFanControl.80992

    [running]    com.epson.scanner.ica.71392.AF569D45-011B-4BA6-8A55-365C0AB85EBD

    [running]    com.nike.nikeplusconnecthelper.69152

    [running]    jp.co.canon.cijscannerregister.67232

    [loaded]    414 Apple tasks

    [running]    172 Apple tasks

 

Internet Plug-ins: ⓘ

    Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

    Default Browser: 601 - SDK 10.11 (2016-03-12)

    OfficeLiveBrowserPlugin: 12.3.6 (2013-03-31) [Support]

    RealPlayer Plugin: Unknown

    AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-08) [Support]

    FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

    QuickTime Plugin: 7.7.3 (2016-03-12)

    Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

    CitrixICAClientPlugIn: 11.9.0 - SDK 10.9 (2014-11-18) [Support]

    iPhotoPhotocast: 7.0 (2008-10-31)

    AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-08) [Support]

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-10) Check version

 

User internet Plug-ins: ⓘ

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

 

3rd Party Preference Panes: ⓘ

    Flash Player (2016-03-18) [Support]

    Java (2016-02-10) [Support]

 

Time Machine: ⓘ

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 319.21 GB Disk used: 83.11 GB

    Destinations:

        LaCie [Local]

        Total size: 1.00 TB

        Total number of backups: 268

        Oldest backup: 2010-07-13, 4:11 PM

        Last backup: 2016-03-24, 7:56 PM

        Size of backup disk: Excellent

            Backup size 1.00 TB > (Disk size 319.21 GB X 3)

 

Top Processes by CPU: ⓘ

         2%    WindowServer

         1%    MacsFanControl

         1%    kernel_task

         0%    fontd

         0%    EPSON Scanner

 

Top Processes by Memory: ⓘ

    572 MB    kernel_task

    172 MB    mds_stores

    172 MB    com.apple.WebKit.WebContent

    154 MB    Safari

    104 MB    mdworker(6)

 

Virtual Memory Information: ⓘ

    2.83 GB    Free RAM

    3.17 GB    Used RAM (2.03 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Mar 24, 2016, 05:52:32 PM    Self test - passed

    Mar 23, 2016, 08:50:07 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-23-205007_[ redacted].crash

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

iMac, Mac OS X (10.6.8)

Posted on Mar 25, 2016 7:29 PM

Close
jturuk

Q: 2008 iMac freezing

  • All replies
  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 25, 2016 9:05 PM in response to jturuk
    Level 9 (58,956 points)
    Photos for Mac
    Mar 25, 2016 9:05 PM in response to jturuk

    The report clearly shows you installed Adware onto the computer. Please read Apple's Stop pop-up ads and adware in Safari - Apple Support

  • by Linc Davis,

    Linc Davis Linc Davis Mar 25, 2016 9:14 PM in response to jturuk
    Level 10 (208,037 points)
    Applications
    Mar 25, 2016 9:14 PM in response to jturuk

    When you notice the problem, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.