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after last update itunes 12.3.3.17 will not recognize my devices on windows 10

after last update itunes 12.3.3.17 will not recognize my devices on windows 10

iPhone 5s, iOS 9.3

Posted on Mar 25, 2016 8:29 PM

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Question marked as Best reply

Posted on Mar 25, 2016 8:42 PM

Have you tried these steps? If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

55 replies

Mar 26, 2016 6:26 PM in response to Antonseo

Nope, none of this works whatsoever. At all. As soon as I installed the new iTunes 12.3.3.17 on Win10 Pro, running 9.3 on 6s Plus, iTunes would not recognize the phone, despite (1) 3 minutes earlier the prior version of iTunes recognized the phone and the phone synced perfectly -- same USB port, same USB-lightening cable, and so on; and, (2) the iPhone gives a window asking whether to allow the device to access photos and videos.


Win10 Pro no longer sees any Apple device under its Universal Serial Bus menu -- pace Apple's help page that does not help, and which already found prior to this post. This is an Apple software issue that may be solved by manually updating the driver, but Apple first has to solve the bug that Win10 Pro shows no Apple device to update. (Once again, prior to 12.3.3.17 -- a matter of 3 minutes -- all synced perfectly with the prior version of iTunes.)

after last update itunes 12.3.3.17 will not recognize my devices on windows 10

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