How do I dispute a charge on my AppleID?

Question

Level 1

15 points

How do I dispute a charge on my AppleID?

Twice today I received an email saying I was charged $16.30 in my iTunes account. I didn't purchase anything, and I have no idea what was purchased. How can I dispute these charges?

Posted on Mar 25, 2016 8:42 PM

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Answer 1

Mar 25, 2016 8:47 PM in response to Josher7110

These emails sound like phishing scams and not actual emails from Apple. An iTunes receipt from Apple would tell you what was purchased, and it is unlikely you would get two separate receipts in the same day.

If it really was from Apple, then you can check to see if there are any purchases you do not recognize by going to http://reportaproblem.apple.com.

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Answer 2

Jay-Ray

Level 4

3,732 points

Mar 25, 2016 8:49 PM in response to stevejobsfan0123

To expand further on stevejobsfan0123's post, you can use this article to help you identify those scam emails: Identifying fraudulent "phishing" email - Apple Support

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Answer 3

Mar 25, 2016 8:57 PM in response to Josher7110

First, you want to take a look at your Account record to ensure that you did not make this charge (sometimes the receipts can come days later). Open iTunes on your computer and sign in, then under your name, click on Account Info. Once in the Info screen, click on "See All" under Purchase History:

If you don't see the purchase, then contact iTunes Support to get it straightened out: iTunes Support WorldWide

Best of luck,

GB

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