jaskaran199

Q: Iphone 5S

HI,

I recently purchased a 16GB Iphone 5S 2ND hand from a listings website.

The phone had already restored and left on the set up screen when i continued to activate the phone

it said the phon is linked to an icloud account. i have contacted the guy i brought it from and he wont anwer my calls.

Pls help as i spent  a fortune on it and have no idea what to do now.

iPhone 5s, iOS 9.2.1

Posted on Mar 26, 2016 2:36 AM

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Q: Iphone 5S

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  • Helpful answers

  • by ckuan,

    ckuan ckuan Mar 26, 2016 2:43 AM in response to jaskaran199
    Level 7 (33,635 points)
    Mar 26, 2016 2:43 AM in response to jaskaran199

    Sorry, maybe the iPhone was stolen that's why he's not returning the call.

    There's no way to bypass Activation Lock without the correct Apple ID & password.

    You have to return it for a refund because you will never be able to use the iPhone.

  • by jaskaran199,

    jaskaran199 jaskaran199 Mar 26, 2016 2:50 AM in response to ckuan
    Level 1 (4 points)
    iCloud
    Mar 26, 2016 2:50 AM in response to ckuan

    how do i return it to

  • by ckuan,

    ckuan ckuan Mar 26, 2016 2:54 AM in response to jaskaran199
    Level 7 (33,635 points)
    Mar 26, 2016 2:54 AM in response to jaskaran199

    jaskaran199 wrote:

     

    how do i return it to

    Well of course to the place you bought it from.

    There's nothing we can do for you. It's a private sale between you and the seller.

  • by jaskaran199,

    jaskaran199 jaskaran199 Mar 26, 2016 2:57 AM in response to ckuan
    Level 1 (4 points)
    iCloud
    Mar 26, 2016 2:57 AM in response to ckuan

    i brought it from a stranger and he wont pick up the phone

  • by ckuan,

    ckuan ckuan Mar 26, 2016 3:06 AM in response to jaskaran199
    Level 7 (33,635 points)
    Mar 26, 2016 3:06 AM in response to jaskaran199

    Well you took the risk, ...

    Here a tip when buying second hand Apple devices.

    This is what the seller has to do before you part with your money:

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

  • by jaskaran199,

    jaskaran199 jaskaran199 Mar 26, 2016 3:15 AM in response to ckuan
    Level 1 (4 points)
    iCloud
    Mar 26, 2016 3:15 AM in response to ckuan

    is there anything at all that i can do

  • by ckuan,

    ckuan ckuan Mar 26, 2016 3:20 AM in response to jaskaran199
    Level 7 (33,635 points)
    Mar 26, 2016 3:20 AM in response to jaskaran199

    No.

  • by eidwo,

    eidwo eidwo Mar 26, 2016 8:47 AM in response to ckuan
    Level 1 (4 points)
    Mar 26, 2016 8:47 AM in response to ckuan

    I have a similar problem. I shared one apple id with someone who has sold his iphone to me he's bought an iphone 6. Then  he changed the password and he don't give the changed password to me!!! what should I do?!

  • by ckuan,

    ckuan ckuan Mar 26, 2016 8:58 AM in response to eidwo
    Level 7 (33,635 points)
    Mar 26, 2016 8:58 AM in response to eidwo

    He doesn't need to give you his password.

    Read the link (in blue) in my previous post on how and what he can do.

     

    Here I make it easier for you:

     

    If you still have your iOS device

    1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
    2. Back up your iOS device.
    3. Tap Settings > iCloud. Scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account.
    4. Tap Sign Out again, then tap Delete from My iPhone and enter your password.
    5. Go back to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My iPhone, you might need to enter your Apple ID and password.
    6. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
    7. Contact your carrier for help transferring service to a new owner. If you aren't using a SIM card with your device, you can contact them to get help transferring service to the new owner.

    If you no longer have your iOS device

    If the steps above weren't completed and you no longer have your device, use these steps:

    1. Ask the new owner to erase all content and settings using the above steps.
    2. If you're using iCloud and Find My iPhone on the device, sign in to icloud.com/find, select the device, and click Erase. After the device has been erased, click Remove from Account.
    3. If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it will prevent the new owner from deleting your information from iCloud.
    4. If you're switching to a non-Apple phone, deregister iMessage.
    5. If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
  • by eidwo,

    eidwo eidwo Mar 26, 2016 9:30 AM in response to ckuan
    Level 1 (4 points)
    Mar 26, 2016 9:30 AM in response to ckuan

    I didn't understand. after he changed the password where do  i get it to turn off find my iphone? It's ON now. I can't delete the account. I can't sign in or sell my cellphone too.  I entered the previous password and it doesn't work. he changed it!!! (he's my brother!!!)

    sorry, for writing wrong. I'm not American. my country is not on the list of countries on the website. so i can't contact them. all i have is my phone and its box!!!

    You mean he can unpair my iphone? He won't

  • by ckuan,

    ckuan ckuan Mar 26, 2016 9:32 AM in response to eidwo
    Level 7 (33,635 points)
    Mar 26, 2016 9:32 AM in response to eidwo

    eidwo wrote:

     

    I didn't understand. after he changed the password where do  i get it to turn off find my iphone? It's ON now. I can't delete the account. I can't sign in too. I entered the previous password and it doesn't work. he changed it!!! (he's my brother!!!)

    ...

    You don't. Your brother has to use

    https://www.icloud.com

    and wipe your iPhone then you can start your iPhone as new.

  • by eidwo,

    eidwo eidwo Mar 26, 2016 10:03 AM in response to ckuan
    Level 1 (4 points)
    Mar 26, 2016 10:03 AM in response to ckuan

    I mean he erased all the data before he gave the phone to me. He changed the password. I know it's childish.

    Sorry. i didn't understand what you said. but thank you anyway

  • by ckuan,

    ckuan ckuan Mar 26, 2016 10:22 AM in response to eidwo
    Level 7 (33,635 points)
    Mar 26, 2016 10:22 AM in response to eidwo

    You're welcome.