Neystak

Q: 10.11.4 Safari freeze

Hi,

 

I have a MacBook Pro Retina 13" Mi-2015 since November and I didn't have any problems since the new El Capitan 10.11.4.

Indeed, Safari freeze randomly when I click on tabs and also freeze the entire computer. I can only hard reboot my Mac ...

 

Someone also have this problem ?

 

Thanks.

(Sorry, english is not my mother tongue)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 26, 2016 3:48 AM

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Q: 10.11.4 Safari freeze

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  • by macfanta,

    macfanta macfanta Mar 29, 2016 5:09 AM in response to Neystak
    Level 1 (28 points)
    Mac OS X
    Mar 29, 2016 5:09 AM in response to Neystak

    open ACTIVITY MONITOR and quit SPOTLIGHT ON SAFARI HISTORY

  • by Lexiepex,

    Lexiepex Lexiepex Mar 29, 2016 5:49 AM in response to Neystak
    Level 6 (10,477 points)
    Mac OS X
    Mar 29, 2016 5:49 AM in response to Neystak

    I repeat: do the combo update.

  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin Mar 31, 2016 8:42 AM in response to Lexiepex
    Level 1 (23 points)
    Mar 31, 2016 8:42 AM in response to Lexiepex

    I have the same issue. Total freezes, including loss of haptic click on mid-2015 13" MBP. Nothing works but a restart.

     

    The combo update is not a fix. I updated from 10.11.3 with the combo 10.11.4 update.

  • by Grimsy,

    Grimsy Grimsy Mar 31, 2016 3:41 PM in response to Neystak
    Level 1 (18 points)
    Mar 31, 2016 3:41 PM in response to Neystak

    Same here.

    Macbook pro retina 2015.

    El Capitan clean install and 10.11.4 combo update didn't change anything. Safari is clearly broken and freezes randomly, often on videos webpages.

    Do not use it untill it get fixed.

     

    If you are still on 10.11.3, do not upgrade mac os.

  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin Mar 31, 2016 8:40 PM in response to Charles Bouldin
    Level 1 (23 points)
    Mar 31, 2016 8:40 PM in response to Charles Bouldin

    I installed the Safari Technology Preview earlier today, and have had one more freeze. And, I mean a hard freeze...even the haptic "click" on the trackpad stops working.

     

    Updating Safari does not solve the problem.

  • by macfanta,

    macfanta macfanta Mar 31, 2016 10:39 PM in response to Lexiepex
    Level 1 (28 points)
    Mac OS X
    Mar 31, 2016 10:39 PM in response to Lexiepex

    Hi, all things seen normal after I made a combo update followed by PRAM resets.

    BUt in my case there were no freezing on Safari, just a smoking cpu  activity, It stinks a burned thermal paste or some electronic components.

  • by nuttolo,

    nuttolo nuttolo Apr 1, 2016 8:53 AM in response to Neystak
    Level 1 (8 points)
    Apr 1, 2016 8:53 AM in response to Neystak

    Same here.

     

    OS X 10.11.4, Safari 9.1 and MacBook Air 11" 2015 (i5 CPU / 4GB RAM / 128GB SSD).

     

    It happened 4 times: first two surfing Facebook, then YouTube and Amazon in the end.

     

    Waiting for a quick fix.

  • by TJ-Alex,

    TJ-Alex TJ-Alex Apr 1, 2016 9:26 PM in response to Neystak
    Level 1 (8 points)
    Desktops
    Apr 1, 2016 9:26 PM in response to Neystak

    I'm having similar problem. Bought my 5k retina 27inch iMac late 2015 on February 24, 2016 on best buy. The computer came with el capitan 10.11.13. I used the computer for many hours almost for a month without problems. I updated to 10.11.14 and thats when the random freeze and automatic freeze started. I have been chatting on apple support for help. Tried many things but failed. They don't want to admit its a software issue. They want me to take it for service at the apple store.

  • by Grimsy,

    Grimsy Grimsy Apr 2, 2016 1:31 AM in response to TJ-Alex
    Level 1 (18 points)
    Apr 2, 2016 1:31 AM in response to TJ-Alex
    They want me to take it for service at the apple store.

     

    Useless, they can't do anything, because there is nothing to do.

    I already Tried a clean install with full SSD erase and updated with 10.11.4 combo, stock install and test with nothing more added to the system, it keeps freezing, so the problem is related to Safari or framework/driver witch came on 10.11.4.

     

    The only solution for the moment is using chrome or firefox, and waiting Apple for a fix, because only Apple developpers can fix it

  • by Jonathan Milenko,

    Jonathan Milenko Jonathan Milenko Apr 2, 2016 4:06 AM in response to Neystak
    Level 1 (8 points)
    Notebooks
    Apr 2, 2016 4:06 AM in response to Neystak

    I have filed a bug report with Apple & provided a sysdiagnose upload. 

    Hopefully, this will help them move towards a resolution.

  • by MatisyahuGardiner,

    MatisyahuGardiner MatisyahuGardiner Apr 2, 2016 4:35 AM in response to Lexiepex
    Level 1 (4 points)
    Apr 2, 2016 4:35 AM in response to Lexiepex

    The issue isn't whether one uses delta or combo because the issue still appears even for a clean install. I downloaded, created a USB boot drive and did a clean install (formatted my drive) and the same problem occurred. It appears that there may be a bug in either the VideoToolbox.framework or the VideoDecodeAcceleration.framework.

  • by TJ-Alex,

    TJ-Alex TJ-Alex Apr 2, 2016 8:30 AM in response to MatisyahuGardiner
    Level 1 (8 points)
    Desktops
    Apr 2, 2016 8:30 AM in response to MatisyahuGardiner

    No way Im trying the delete all in the hard drive and clean install. It seems its not working at all for others. I knew it it was a software problem and not a hardware issue. This update is ******* me off. Everytime I turn my computer I always worry when the next freeze will happen. No matter what I'm doing the problem happens. Just yesterday my computer froze and restarted itself while I was listening to music in iTunes with the visualizer in full screen. I noticed another glitch. If you have a headphone connected when turning the computer and decide to disconnect it. The volume keyboard refuses to work. You can't mute, volume up and volume down. It will work if you connect the headphone again then disconnect it. Weird?

  • by Lexiepex,

    Lexiepex Lexiepex Apr 2, 2016 8:45 AM in response to TJ-Alex
    Level 6 (10,477 points)
    Mac OS X
    Apr 2, 2016 8:45 AM in response to TJ-Alex

    You are quite right: it seems that more than usual users have this problem, but many many more don't have it.

    For a number of people the combo update helped.

    There is also the Safari Technology Preview, a new download. This issue has not yet be seen in this STP as far as I have seen.

    Read about it, download it, install it, export the Bookmarks from your standard Safari, import them in STP, set STP settings to your liking.

    STP installs separate from your actual Safari.

    Try it out.

  • by MatisyahuGardiner,

    MatisyahuGardiner MatisyahuGardiner Apr 2, 2016 8:52 AM in response to Lexiepex
    Level 1 (4 points)
    Apr 2, 2016 8:52 AM in response to Lexiepex

    The reason why more people don't have it is because it only affects certain hardware configurations; so far it appears to only to affect MacBook (incl. Pro and Air) which have Intel GPU although there have been notifications regarding failures on an iMac 5K and a old iMac (ATI 2600 GPU) but that might be related to something relating to a botched update or hardware failure hence their outlier status rather than it being wide spread reported. Btw, the problem occurs with the developer beta of Safari as well - the issue isn't the browser but the hardware acceleration used for video decoding which Flash also taps into but for some reason it appears that the decoder in Chrome some how avoids.

  • by Grimsy,

    Grimsy Grimsy Apr 2, 2016 9:28 AM in response to MatisyahuGardiner
    Level 1 (18 points)
    Apr 2, 2016 9:28 AM in response to MatisyahuGardiner

    The strange thing is that the latest 10.11.4 beta 15E64a didn't have this problem with Safari or more.

    So what the **** Apple dit for the final build, nobody knows ..

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