Neystak

Q: 10.11.4 Safari freeze

Hi,

 

I have a MacBook Pro Retina 13" Mi-2015 since November and I didn't have any problems since the new El Capitan 10.11.4.

Indeed, Safari freeze randomly when I click on tabs and also freeze the entire computer. I can only hard reboot my Mac ...

 

Someone also have this problem ?

 

Thanks.

(Sorry, english is not my mother tongue)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 26, 2016 3:48 AM

Close

Q: 10.11.4 Safari freeze

  • All replies
  • Helpful answers

first Previous Page 4 of 15 last Next
  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin Apr 9, 2016 9:41 AM in response to Lexiepex
    Level 1 (23 points)
    Apr 9, 2016 9:41 AM in response to Lexiepex

    Time machine is not ideal for reverting to an earlier OS version.

     

    "

    If you use Time Machine to back up your Mac, you can easily revert to a previous version of OS X if you experience trouble after installing an update.

     

    Important:    Reverting erases any changes you made to the files on your Mac since you installed the new version of OS X. To save new or revised files, copy them onto a different disk or back them up before you follow these instructions."
    Reinstalling the OS does not affect any user files, but fscking Apple won't let you do this. If they just kept a FULL installer available, this would not be an issue.
    Anyone know where to get 11.10.0 full installer?

     

  • by Prouddad6,

    Prouddad6 Prouddad6 Apr 13, 2016 5:22 AM in response to Prouddad6
    Level 1 (4 points)
    Apr 13, 2016 5:22 AM in response to Prouddad6

    My iMac 21.5 inch, mid 2010, with the OS X El Capitan Operating System (10.11.4) and Safari 9.1 is still freezing, but now it is multiple times a day.  So maddening.   I thought my days of computer frustration had ended when I gave up on Windows based machines and switched to Apple.  A "fix" can't happen fast enough. 


    For what it's worth, it seems that my computer is more prone to freeze when there are multiple Safari pages open (and perhaps multiple apps opened also.)  I agree that "freezing" seems to also occur with video playback on opened Safari pages.  (I try to avoid using video, but sometimes pages have advertising videos that play automatically.  When this happens, I expect the computer to freeze.)

  • by Richie Rich G,

    Richie Rich G Richie Rich G Apr 14, 2016 11:47 AM in response to Neystak
    Level 1 (4 points)
    Apr 14, 2016 11:47 AM in response to Neystak

    Yeah I have the exact same problem for the last 2 weeks with an early 2015 Macbook Pro. Very Annoying!

  • by melloncollie_vil,

    melloncollie_vil melloncollie_vil Apr 15, 2016 1:38 AM in response to Neystak
    Level 1 (4 points)
    Apr 15, 2016 1:38 AM in response to Neystak

    Thanks god I'm not alone. Same freezes on MBPr 13" 2015. Right after 10.11.4. Mostly it was in Safari, also few times after waking up, and yesterday - watching videos in Photos app - twice in 5 min. Contacted support, deleted caches, safari logs, etc - so far no freezes in Safari. But other software seems like still causes freezes.

  • by RouteOne,

    RouteOne RouteOne Apr 16, 2016 9:35 AM in response to melloncollie_vil
    Level 1 (4 points)
    Apr 16, 2016 9:35 AM in response to melloncollie_vil

    Same problem as other posters. Early 2015 MacBook Pro with Iris graphics, 10.11.4, Safari, full system crash.  Lose haptic touchpad, can't quit applications, etc. Have to do full power-off to restart.  Very frustrating.  Submitted support feedback.  Really annoyed to hear that this is still happening with 10.11.5 beta.

  • by vishal126,

    vishal126 vishal126 Apr 16, 2016 1:17 PM in response to Neystak
    Level 1 (4 points)
    Mac OS X
    Apr 16, 2016 1:17 PM in response to Neystak

    I have the same problem on a Macbook Air 13 that I bought just about a month ago. It worked well for the first couple of weeks. But then I upgraded to OS X 10.11.4, and it started to freeze about once a day. Just like the others, the whole system freezes. Even the trackpad and keyboard don't respond, and the only way out is to force the system to restart with the power button.

     

    By the way, I don't think it's limited to Safari. It also happened once when I was streaming a TV show on iTunes. So, I think it's system-wide. 

  • by 3lenuska,

    3lenuska 3lenuska Apr 17, 2016 6:16 AM in response to Neystak
    Level 1 (8 points)
    Mac OS X
    Apr 17, 2016 6:16 AM in response to Neystak

    I have this problem too, it's so frustrating.

     

    MacBook Air 13" 2015, OS X 10.11.4, Safari 9.1

     

    The issue became when I update OS X El capitan. It happened 3 times, always using Safari: two times in youtube and another with twitter.

     

    Someone knows when de update is coming?

  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin Apr 17, 2016 9:53 PM in response to 3lenuska
    Level 1 (23 points)
    Apr 17, 2016 9:53 PM in response to 3lenuska

    I haven't tried this yet, because it is annoying to use such a convoluted process, but this should let you revert back to 10.11.3, which never had any of these problems, at least for me:

     

    1. Make a Time Machine backup of your disk.

    2. Use TM to do a full restore of your system from a backup BEFORE you "upgraded" to 10.11.4. For reference, 10.11.4 was released on 3/21/2016, so a backup on or before that date should be okay to use.

    3. Step 2 will also, unfortunately, revert all your user files to the state they were in at the old TM backup, so:

    4. Now use the TM backup made in step 1 to replace ONLY your home folder.

     

    This should give you a 10.11.3 system and all your most recent user files.

     

    As I've stated before, this is an annoying work around. TM should have a "restore only system files" option. Apple should also stop deleting the earlier versions of the OS, or we can all learn to save things like the 10.11.0 full installer so we can revert to interim updates like 10.11.3 as needed.

     

    It would be even better if Apple would just FIX THE PROBLEM, but they haven't done that yet.

  • by Owzamsa,

    Owzamsa Owzamsa Apr 17, 2016 11:05 PM in response to Neystak
    Level 1 (8 points)
    Mac OS X
    Apr 17, 2016 11:05 PM in response to Neystak

    Exactly the same problem using exactly the same device: macbook pro 13" 2015. A problem which started happening on the update of 10.11.4 surely but I am not sure if it did it as well in .3 ...still now its more frequent and its bizarre.

     

    Hopefully Apple takes note and fix this since its VERY annoying. Reminds me of my previous Windows computers and I am not liking it :/

  • by Charles Bouldin,

    Charles Bouldin Charles Bouldin Apr 18, 2016 6:09 AM in response to Owzamsa
    Level 1 (23 points)
    Apr 18, 2016 6:09 AM in response to Owzamsa

    "Hopefully Apple takes note and fix this since its VERY annoying."

     

    They MUST be aware of it since they took the trouble to remove a post I made about this issue and some beta software. I'd really appreciate it if the same effort that goes into policing the discussion board was applied to fixing critical software bugs.

  • by Király,

    Király Király Apr 18, 2016 6:49 AM in response to Charles Bouldin
    Level 6 (9,807 points)
    Apr 18, 2016 6:49 AM in response to Charles Bouldin

    I've had this problem for a long time on my Late 2009 iMac. It predates El Capitan, I think it may have started it as far back as 10.9 but definitely by 10.10. It is almost always accompanied by this system log message:

     

    Apr 14 23:49:12 Macintosh watchdogd[179]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

     

    That message doesn't always appear; it didn't appear the most recent time which was when I was running Safari Technology Preview.

  • by ridingtime,

    ridingtime ridingtime Apr 18, 2016 8:47 AM in response to Neystak
    Level 1 (4 points)
    Apr 18, 2016 8:47 AM in response to Neystak

    Having this exact problem too - happens in anything though, not just Safari as others reported. Just glad for now to see that I am not alone and that it's software related apparently. Annoying AF though, ****, Apple really needs to get their act together and fix this.

  • by vmachiel,

    vmachiel vmachiel Apr 18, 2016 9:09 AM in response to Neystak
    Level 1 (4 points)
    Apr 18, 2016 9:09 AM in response to Neystak

    Another one affected here. Anything I can do to make Apple more aware of this?

  • by Grimsy,

    Grimsy Grimsy Apr 18, 2016 12:14 PM in response to vmachiel
    Level 1 (18 points)
    Apr 18, 2016 12:14 PM in response to vmachiel

    They are. But since it's on OSX and not IOS (iPhones are a best seller than all the Macs models together), and because it does not affect everybody and all Macintoshs, it's not urgent for them.

    They'll fix it probably on 10.11.5 final build in 2 or 3 months, but do not expect a quick special fix for this single problem.

  • by 3lenuska,

    3lenuska 3lenuska Apr 18, 2016 12:40 PM in response to Neystak
    Level 1 (8 points)
    Mac OS X
    Apr 18, 2016 12:40 PM in response to Neystak

    Well, today I was talking with apple care and told me that It's a error with Java in Safari and that we need to stop freezing is desable javascript in preferences. I don't know if someone use that and if that's works. Anyway when you do that you can't view pages like youtube o facebook. Safari is wasted.

first Previous Page 4 of 15 last Next