iPhone keeps saying Apple ID is incorrect but it's not.

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Level 1

7 points

iPhone keeps saying Apple ID is incorrect but it's not.

Hello, I am trying to update my apps and I have to sign in with my password. I tried it a bazillion times but it just keeps saying it's incorrect. Now I know I'm having the right login information because I CAN sign in on iTunes with my laptop, and I also tried resetting on appleid.apple.com a few times but just on my iPhone it keeps rejecting. Please help!

iPhone 6s Plus, iOS 9.3

Posted on Mar 26, 2016 5:21 AM

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Answer 1

wjosten

Level 10

95,369 points

Mar 26, 2016 5:36 AM in response to nakimushi

More than likely, you have an app or apps, on your phone, that were NOT obtained with your Apple ID. If that's the case, you'll have to locate the app/apps & either delete them, or update them using the ID that was originally used to obtain them.

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