alxsss
Level 1 (5 points)
iCloud

Q: stuck with an icloud account that doesn’t work

hi,

 

some time ago i changed the email address associated with my apple ID from ‘info@myname.com’ to ‘myname@gmail.com’, which means that my apple ID changed too. the icloud account on my old iphone was still referred to by the old ID, but it somehow worked.

 

i set up my new iphone with an itunes backup of my old phone which transferred my icloud account to my new phone and now on the new phone the icloud account doesn’t work.

 

and here’s the problem: i can’t delete the account either because it asks for the password associated with the old apple ID to do so. and the old apple ID doesn’t exist anymore so. so now im stuck with a brandnew iphone with an icloud account that doesn’t work and that can’t be deleted either.

 

how can i solve this?

 

alex

iPhone 6s Plus, iOS 9.0.2

Posted on Mar 26, 2016 5:57 AM

by HyperNetFella,Apple recommended
HyperNetFella HyperNetFella
Level 1 (74 points)
Desktops
A:

Probably the best thing to do here is phone AppleCare support and have them walk you through unlocking your Apple ID,  Furthermore, if you would like to do that yourself If your Apple ID is locked - Apple Support.  If your phone tells you there is an Activation Lock If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support If this article isnt help, then the problem lies with your carrier.  Apple doesnt un-lock iDevices contrary to popular belief, that leave that responsibility to the carrier.  Obviously, in extreme circumstances that would be a mis-statement... but for purposes on maintaining the integrity of this thread, move through the information ive provided and lets see if we get you taken care of...

 

Cheers

Posted on Mar 27, 2016 4:22 PM

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alxsss

Q: stuck with an icloud account that doesn’t work

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  • by Drejc112,

    Drejc112 Drejc112 Mar 26, 2016 10:19 AM in response to alxsss
    Level 1 (8 points)
    iCloud
    Mar 26, 2016 10:19 AM in response to alxsss

    MY problem is almost the same, i had a used iphone 5s whit  my apple ide but whit icloud account in it that was not mine, but phone worked , had it for 2 years, now i bought a new iphone 6  and made restore from backup from my old iphone 5s to new iphone, now i got the icloud account in the new phone that i cant use..

  • by LACAllen,

    LACAllen LACAllen Mar 27, 2016 11:43 AM in response to alxsss
    Level 5 (5,003 points)
    iCloud
    Mar 27, 2016 11:43 AM in response to alxsss

    Passwords aren't stored in backups.

     

    You connect to Apple's servers in real time when you enter a password, so the old ID should still work with your current password if it did before.

     

    I would call Apple Support.

  • by LACAllen,

    LACAllen LACAllen Mar 27, 2016 11:45 AM in response to Drejc112
    Level 5 (5,003 points)
    iCloud
    Mar 27, 2016 11:45 AM in response to Drejc112

    Your situation sounds more like an activation lock. If you don't recognize the Apple ID, it must belong to the previous owner. You need them to delete it from their iCloud account.

     

    Turn off Find My iPhone Activation Lock - Apple Support

  • by alxsss,

    alxsss alxsss Mar 27, 2016 12:33 PM in response to LACAllen
    Level 1 (5 points)
    iCloud
    Mar 27, 2016 12:33 PM in response to LACAllen

    LACAllen, have you really read my post?

     

    i’m locked into a no longer existing icloud account, or to be more precise: a re-ID’ed icloud account (not by me, but by apple), that i can’t get out of.

  • by alxsss,

    alxsss alxsss Mar 27, 2016 12:29 PM in response to alxsss
    Level 1 (5 points)
    iCloud
    Mar 27, 2016 12:29 PM in response to alxsss

    [post removed by moderator]

     

    i’ve tried to j***b**** the phone. i don’t like to do that because - paradoxically - i do like apple’s stringent safety measures, but i saw no other means as apple doesn’t seem to care.

     

    to no avail. i couldn’t turn off ‘find my iphone’ because it gets me into the same non existing icloud account crap again. please apple, get your act together and do one or two of the following.

     

    • make your phones check whether an icloud account exists or not, and if not let me delete it from my phone.

    • don’t make the apple-ID identical to the associated email address. email addresses can (and will) change. ID’s shouldn’t.

     

    thanks, hope someone at apple is listening.

  • by alxsss,

    alxsss alxsss Mar 27, 2016 12:58 PM in response to alxsss
    Level 1 (5 points)
    iCloud
    Mar 27, 2016 12:58 PM in response to alxsss

    Lacallen, there is no previous owner, the iPhone is brandnew. No mischief here. Just a non-existing icloud account that wrecks.

  • by Drejc112,

    Drejc112 Drejc112 Mar 27, 2016 2:52 PM in response to alxsss
    Level 1 (8 points)
    iCloud
    Mar 27, 2016 2:52 PM in response to alxsss

    My new phone isnt activation locked  ( its new from the store ) and i hope Apple can solve this . i didnt make beckup on this new phone before I restored it from old back up. still hope apple can solve this for me .

  • by LACAllen,

    LACAllen LACAllen Mar 27, 2016 3:04 PM in response to alxsss
    Level 5 (5,003 points)
    iCloud
    Mar 27, 2016 3:04 PM in response to alxsss

    Yep.

     

    My reply was for Drejc112, not you. His situation is different.

  • by Drejc112,

    Drejc112 Drejc112 Mar 27, 2016 3:18 PM in response to LACAllen
    Level 1 (8 points)
    iCloud
    Mar 27, 2016 3:18 PM in response to LACAllen

    OK, but to remove icloud i need the password that i dont know or have? Btw, i can use my phone , everything works only icloud doesnt,  couse its not mine .

  • by Drejc112,

    Drejc112 Drejc112 Mar 27, 2016 3:20 PM in response to LACAllen
    Level 1 (8 points)
    iCloud
    Mar 27, 2016 3:20 PM in response to LACAllen

    DO you think if i call apple , and tell them my story, would they help me ?

  • by LACAllen,

    LACAllen LACAllen Mar 27, 2016 3:42 PM in response to Drejc112
    Level 5 (5,003 points)
    iCloud
    Mar 27, 2016 3:42 PM in response to Drejc112

    That depends. If you are not the original owner and don't have the original bill of sale, then no, Apple will not help you with activation lock.

     

    Your phone will continue to work until you need to activate it agin. Then you will be stuck with a useless phone.

     

    The previous owner should have done this for you before giving you the phone.

  • by LACAllen,

    LACAllen LACAllen Mar 27, 2016 3:46 PM in response to alxsss
    Level 5 (5,003 points)
    iCloud
    Mar 27, 2016 3:46 PM in response to alxsss

    Your Apple ID has not changed... it's alias has. The system should recognize both email addresses as being connected to your Apple ID. 

     

    If you call Apple Support, they will see the change you made to your email address/alias and assist you.

  • by Drejc112,

    Drejc112 Drejc112 Mar 27, 2016 4:01 PM in response to LACAllen
    Level 1 (8 points)
    iCloud
    Mar 27, 2016 4:01 PM in response to LACAllen

    I Think i wasnt clear, i HAD a used phone that i bought it second hand, now i bought a new iphone from the store , have all the bills and stuff that goes whit. Now, the phone i had that was bought second hand was backed up to my Itunes on the pc , my apple id , when i bought the New phone i used the backup from old phone to restore the new one, but didnt know the icloud account will be transferd to the new phone, now my new phone cant use icloud. Hope i was clear on what my problem is.

  • by LACAllen,

    LACAllen LACAllen Mar 27, 2016 4:08 PM in response to Drejc112
    Level 5 (5,003 points)
    iCloud
    Mar 27, 2016 4:08 PM in response to Drejc112

    Ok... if you can provide that paperwork to Apple, they can help you with the activation lock. Call support and tell them what has happened, stressing that you are the original owner and have the proof of purchase. I believe they even take the paperwork from you by email, or you can make an appointment at a store.

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