stuck with an icloud account that doesn’t work

Probably the best thing to do here is phone AppleCare support and have them walk you through unlocking your Apple ID, Furthermore, if you would like to do that yourself If your Apple ID is locked - Apple Support. If your phone tells you there is an Activation Lock If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support If this article isnt help, then the problem lies with your carrier. Apple doesnt un-lock iDevices contrary to popular belief, that leave that responsibility to the carrier. Obviously, in extreme circumstances that would be a mis-statement... but for purposes on maintaining the integrity of this thread, move through the information ive provided and lets see if we get you taken care of...

Cheers

Your situation sounds more like an activation lock. If you don't recognize the Apple ID, it must belong to the previous owner. You need them to delete it from their iCloud account.

Turn off Find My iPhone Activation Lock - Apple Support

MY problem is almost the same, i had a used iphone 5s whit my apple ide but whit icloud account in it that was not mine, but phone worked , had it for 2 years, now i bought a new iphone 6 and made restore from backup from my old iphone 5s to new iphone, now i got the icloud account in the new phone that i cant use..

Passwords aren't stored in backups.

You connect to Apple's servers in real time when you enter a password, so the old ID should still work with your current password if it did before.

I would call Apple Support.

My new phone isnt activation locked ( its new from the store ) and i hope Apple can solve this . i didnt make beckup on this new phone before I restored it from old back up. still hope apple can solve this for me .

That depends. If you are not the original owner and don't have the original bill of sale, then no, Apple will not help you with activation lock.

Your phone will continue to work until you need to activate it agin. Then you will be stuck with a useless phone.

The previous owner should have done this for you before giving you the phone.

Your Apple ID has not changed... it's alias has. The system should recognize both email addresses as being connected to your Apple ID.

If you call Apple Support, they will see the change you made to your email address/alias and assist you.

I Think i wasnt clear, i HAD a used phone that i bought it second hand, now i bought a new iphone from the store , have all the bills and stuff that goes whit. Now, the phone i had that was bought second hand was backed up to my Itunes on the pc , my apple id , when i bought the New phone i used the backup from old phone to restore the new one, but didnt know the icloud account will be transferd to the new phone, now my new phone cant use icloud. Hope i was clear on what my problem is.

Ok... if you can provide that paperwork to Apple, they can help you with the activation lock. Call support and tell them what has happened, stressing that you are the original owner and have the proof of purchase. I believe they even take the paperwork from you by email, or you can make an appointment at a store.

Yep.

My reply was for Drejc112, not you. His situation is different.

OK, but to remove icloud i need the password that i dont know or have? Btw, i can use my phone , everything works only icloud doesnt, couse its not mine .

DO you think if i call apple , and tell them my story, would they help me ?