lion_nel

Q: Mac-Mini 2011 - AMD Radeon GPU Failure

Hello everyone,

I meet with my mini 2011 (AMD video card) the same problem as the MacBook and iMac to the same generation.
Apple has launched an extended warranty for Imac:

iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support

 

macbook :

http://www.macrumors.com/2015/02/19/2011-macbook-pro-repair-program-apple/

 

But nothing for the mini that has exactly the same problem.
There are other mini users who have had problems:

https://discussions.apple.com/thread/7436149?searchText=2011%20AMD

Mac mini mid 2011 display issue AMD radeon 6630m

And many others I'm sure.

 
I know he is selling fewer mini but that does not excuse either.
I return from GeniusBar that tells me that this has nothing to do. And presents me a motherboard change quote the price of a new mini.

I grant that it takes to Apple supports this as repair for MacBook and iMac to the same generation with an AMD video?

I am taking advice and opinions.

Thank you for your help.

Mac mini

Posted on Mar 26, 2016 7:08 AM

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Q: Mac-Mini 2011 - AMD Radeon GPU Failure

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  • by lion_nel,

    lion_nel lion_nel May 31, 2016 12:41 PM in response to lion_nel
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    May 31, 2016 12:41 PM in response to lion_nel

     

  • by Toni83.h,

    Toni83.h Toni83.h Jun 1, 2016 3:05 AM in response to lion_nel
    Level 1 (4 points)
    Jun 1, 2016 3:05 AM in response to lion_nel

    Same here in Italy (Mac Mini 2.5 with AMD HD 6630M, 8Gb ram, 500gb HD). I'm discussing with apple since last December, without obtaining anything. I have this case number 1033425101.

    Apple is completely neglecting us....

  • by lion_nel,

    lion_nel lion_nel Jun 1, 2016 11:40 AM in response to Toni83.h
    Level 1 (8 points)
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    Jun 1, 2016 11:40 AM in response to Toni83.h

    Unfortunately no warranty extension for the mini!
    when he comes from the same problems as the iMac and MacBook !!

    terrifying and unjust!

  • by lion_nel,

    lion_nel lion_nel Jun 6, 2016 9:13 PM in response to lion_nel
    Level 1 (8 points)
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    Jun 6, 2016 9:13 PM in response to lion_nel

    Hi,


    There are websites that begin to address the problem:

    http://macbidouille.com/news/2016/06/06/defaut-des-cartes-graphiques-amd-dommage -pour-les-mac-mini

     

    Hope that many others will like.

  • by lion_nel,

    lion_nel lion_nel Jun 18, 2016 11:53 PM in response to lion_nel
    Level 1 (8 points)
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    Jun 18, 2016 11:53 PM in response to lion_nel

    Still no return call. Shocking!

  • by Mac User #330250,

    Mac User #330250 Mac User #330250 Jun 19, 2016 2:02 AM in response to lion_nel
    Level 1 (13 points)
    Classic Mac OS
    Jun 19, 2016 2:02 AM in response to lion_nel

    I think that the discussions forum is the wrong address for your request. The discussions are for forum members to forum members – you will not get official reply. https://discussions.apple.com/community/tutorials.

    You should contact Apple officially, either in an Apple Store (or an official partner store: they will at least point you to a way to contact Apple) or using the online services provided by Apple. Did you try https://support.apple.com/ “Contact Apple Support” yet?

  • by lion_nel,

    lion_nel lion_nel Jun 19, 2016 2:17 AM in response to Mac User #330250
    Level 1 (8 points)
    Desktops
    Jun 19, 2016 2:17 AM in response to Mac User #330250

    Hi,

    Of course I got in touch with Apple. I mentioned on the first page.
    But since they do not recognize the problem on the mini they want nothing to do ...
    They close their eyes and ears.
    However, the same problem is well recognized on the iMac and MacBook.

    Hence my frustration toward the brand.
    They make bad products and they have bad service.

    I do not recommend Apple in my surroundings now.

  • by Mac User #330250,

    Mac User #330250 Mac User #330250 Jun 19, 2016 3:08 AM in response to lion_nel
    Level 1 (13 points)
    Classic Mac OS
    Jun 19, 2016 3:08 AM in response to lion_nel

    Well, as harsh as it may be – there is a time of warranty. Outside of warranty you're on your own. If too many products are at fault Apple will most likely react and extend warranty for that very fault. But this is not because Apple is so nice to customers, it is rather a tough business decision, an investment to make the brand strong. People remember this and tend to buy and recommend Apple because of it.

     

    In your case on the other side, the number of faults seems to be too small. Apple again has to make a tough business decision: save money and don't extend warranty or extend it to make a few people happy and invest in the brand. It seems to be not viable for Apple, so they don't extend warranty.

     

    I am sorry for that. But you should consider that AFAIK Apple acts with this issue like any other manufacturer of computer hardware. In my personal experience I had the same issue with HP laptops from the cheap Pavilion series. I don't recommend that to people anymore either because I had two models break within 3 years, both just a week or month after the laptops were out of warranty.

     

    On the other hand I still use an older IBM ThinkPad. It doesn't seem to break. And I still use older Apple Power Macs, which also seem to run forever.

     

    Luckily my Mac mini 2011 (Macmini5,2) and the Readeon 6630 graphics card in it still works. I would hate to see it break since I run not only the current OS X on it but also Windows 7, Linux and – which was the main reason to buy it – Mac OS X Snow Leopard (10.6) with Rosetta for my PowerPC applications. This is unofficial but it works great.

     

    If you think that there are a lot of users with graphics issues on the Macmini5,2 then you could or should try to make it more public, which may include to get it out on some of the news portals, like AppleInsider and so on.

     

    You could like other sources here so that we can chime in to help your case, but I'm afraid that is all that can be done.

     

    Don't get me wrong, I support your case, as well as I have a personal interest to have warranty should my own Mac mini break. But my experience with such issues just doesn't make me more optimisitc about it.

  • by lion_nel,

    lion_nel lion_nel Jun 19, 2016 3:57 AM in response to Mac User #330250
    Level 1 (8 points)
    Desktops
    Jun 19, 2016 3:57 AM in response to Mac User #330250

    I understand and share your answer.


    But I am angry because Apple will not answer to any message (email or traditional postal mail).
    Apple is totally deaf. They really do not wish to make arrangements with their clients. It's damaging.
    Faithful from the Mac Plus I think Apple is not a mark that we must rely. And personally, I'm done with them.
    I do not want to be a pigeon.


    Regarding macmini with AMD video card I can say without harm they all fall down.
    This is a major failure of the GPU. In the US it might even have a class action I think.

    Indeed, it would have a lot of websites talking about the problem.



  • by Mac User #330250,

    Mac User #330250 Mac User #330250 Jun 19, 2016 4:52 AM in response to lion_nel
    Level 1 (13 points)
    Classic Mac OS
    Jun 19, 2016 4:52 AM in response to lion_nel

    I think this is the main issue here:

    lion_nel wrote:

     

    But I am angry because Apple will not answer to any message (email or traditional postal mail).
    Apple is totally deaf. They really do not wish to make arrangements with their clients. It's damaging.

    Sadly, this is also my experience. Since Apple has become soooo big, they tend to not care for particular individual customers so much. Only programs like Apple Care are working for customers, because this seems to be covered very well by the company, but individual contact outside of the ordinary seems to be completely ignored.

     

    I don't know if that does any good for Apple. But the majority of customers seem to have no problem with it. (Again: sadly!)

  • by lion_nel,

    lion_nel lion_nel Jun 19, 2016 8:10 AM in response to Mac User #330250
    Level 1 (8 points)
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    Jun 19, 2016 8:10 AM in response to Mac User #330250

    We must not let it go anyway.

  • by Toni83.h,

    Toni83.h Toni83.h Jul 19, 2016 3:06 AM in response to lion_nel
    Level 1 (4 points)
    Jul 19, 2016 3:06 AM in response to lion_nel

    News from Apple? In the meantime I bought a Lenovo and installed the latest Ubuntu version, an optimal solution.

    At the same time I discourage friends and relatives to buy Apple products, I'm sorry but the quality (both hardware and support) is not longer the same.

  • by lion_nel,

    lion_nel lion_nel Jul 19, 2016 1:31 PM in response to Toni83.h
    Level 1 (8 points)
    Desktops
    Jul 19, 2016 1:31 PM in response to Toni83.h

    Apple will never give new. Not in their interest.
    Moreover, they do not really respect their customers alas.

    I like you. I do not recomande Apple in all my direct and indirect entourage.

    And I am now with NUC and LinuxMint.
    Sold my iphone and ipad for the Android. In the end I did.

  • by electric_larry,

    electric_larry electric_larry Jul 22, 2016 3:03 PM in response to lion_nel
    Level 1 (4 points)
    Jul 22, 2016 3:03 PM in response to lion_nel

    My mid 2011 Mac Mini with AMD 6630 GPU just succumbed to the same failure. Haven't gotten to an Apple Store to find out repair costs but they are bound to be significant. Has anyone gotten a quote? My last MacBook Pro also died of GPU failure just outside of warranty. I know they can't warranty these things forever but it does leave a bad taste. I need a replacement now, but I'm concerned a new model may come out in a few months. This was my favorite Mac of the many I've owned and has ended up lasting the least amount of time. My 2006 PPC Mini still runs fine but is of course is just too slow. Thanks for letting me vent.

  • by lllaass,

    lllaass lllaass Jul 22, 2016 3:10 PM in response to electric_larry
    Level 10 (188,724 points)
    Desktops
    Jul 22, 2016 3:10 PM in response to electric_larry

    Expensive since the Apple repair is replacing the logic board.

    You can try baking the logic board. See those posts included here:

    https://discussions.apple.com/thread/7059717

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