HT204770: Get help with iOS update and restore errors

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Winther5

Q: I have an iPhone 6s Plus. I was downloading an update and it got interrupted in the middle of the download and now the phone won't turn on. When I try to turn it off pressing the off button simultaneously with the home button it brings up a picture of the

I Was uploading an update on my iPhone 6s Plus. Somehow the download got interrupted and shut my phone down.  I cannot turn it back on.  I have pressed the on/off button simultaneuosly with the home button for several seconds, minutes, etc. Nothing turns it back on.  I spoke with a customer support and we were trying to save my pics and videos in iCloud but we couldn't get it to transfer the data onto my computer. Ugh! i need to reset the phone, is Apple the only one who can make this happen or can I do it myself?

iPhone 6s Plus

Posted on Mar 26, 2016 10:26 AM