RobertWinter98
Level 1
(15 points)
Q: Photoshop CS6 keeps crashing.
Hi Guys,
I don't know if this is the right forum for this Question but:
Today I worked in Photoshop and after I closed the program to do something else it wont open again.
Every single time I start it it says "The application Photoshop quit unexpectedly".
I tried to restart the Mac but it didn't help.
Here are the first few lines of the crash report:
If you need to see more just tell me and I can post the whole thing.
I would really appreciate your help.
Cheers
Photoshop CS6
Mac Pro 5,1
12 Core
24 Gb Ram
Process: Adobe Photoshop CS6 [1314]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
Version: 13.0.6 (13.0.6.54)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop CS6 [1314]
User ID: 501
Date/Time: 2016-03-26 19:50:17.083 +0100
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: EF36C982-9721-D71A-1BCD-50C951FE825B
Time Awake Since Boot: 1200 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-000000010366a000 [ 54.4M] r-x/rwx SM=COW /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.Photoshop 0x0000000100026252 0x100000000 + 156242
1 com.adobe.Photoshop 0x00000001000168c1 0x100000000 + 92353
2 com.adobe.Photoshop 0x000000010001666c 0x100000000 + 91756
3 com.adobe.Photoshop 0x0000000100019a5e 0x100000000 + 105054
4 com.adobe.Photoshop 0x000000010001a182 0x100000000 + 106882
5 com.adobe.Photoshop 0x000000010001a213 0x100000000 + 107027
6 com.adobe.Photoshop 0x000000010172f7de 0x100000000 + 24311774
7 com.adobe.Photoshop 0x00000001007bed2e 0x100000000 + 8121646
8 com.adobe.Photoshop 0x00000001008662b5 0x100000000 + 8807093
9 com.adobe.Photoshop 0x00000001002c98b6 0x100000000 + 2922678
10 com.adobe.Photoshop 0x00000001002c9cb9 0x100000000 + 2923705
11 com.adobe.Photoshop 0x0000000100002444 0x100000000 + 9284
JimmyCMPIT
Level 5
(7,486 points)
CS6 is not supported under 10.10.x
it is supported by
- Mac OS X v10.7, v10.8, or v10.9
(source https://helpx.adobe.com/photoshop/system-requirements.html)
so any issues you come across neither Apple or Adobe will ever fix.
that being said
reboot
launch photoshop from the applications folder holding down SHIFT+CMD+OPTION+CTRL
you will be prompted to restore the application preferences
this can not be performed from a shortcut or from a dock icon.
if that does not work rebuild your permisisons
Repair disk permissions with Disk Utility - Apple Support
if that does not work create a new administrative account and boot into that account.
