HT203521: Get help using iCloud Contacts, Calendars, or Reminders

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twisted04

Q: Contacts do not show in Messages App on Mac

I have synced my iCloud contacts from my iPhone to my macbook. The contacts are all in my contacts app on my macbook like they should be. But for some reason when I use the messages app and send messages to people who are in my contacts, only their phone number shows up instead of their name.

 

Screen Shot 2016-03-26 at 5.17.09 PM.jpg

MacBook Pro with Retina display, OS X El Capitan (10.11.4), null

Posted on Mar 26, 2016 2:22 PM

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Q: Contacts do not show in Messages App on Mac

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2016 6:37 PM in response to twisted04
    Level 10 (207,926 points)
    Applications
    Mar 26, 2016 6:37 PM in response to twisted04

    Please take each of the following steps that you haven't already tried.

    Step 1

    You may need to synchronize contacts between the Mac and your other devices. One way to do that is via iCloud. On the Mac, open the iCloud preference pane and sign in if you haven't already done so. Check the box marked Contacts. Do the equivalent on your mobile device(s).

    Make sure that your contact accounts are enabled in the Accounts tab of the Contacts preferences window.

    Step 2

    From the menu bar, select

               ▹ System Preferences... ▹ Language & Region

    From the Region menu in the window, select one of the preset regions. If one is already selected, choose a different one, then change it back. Close the preference pane. Quit and relaunch Messages.

    If you still have the problem after taking those steps, post your results.