Elllie89
Level 1 (8 points)

Q: Can't connect on my new MacBook to app store

Hello, I have a new MacBook, I want to connect to App store and when I put my Apple ID and password it wants to confirm it from my other device (iPhone 6 and iPad mini) and to write a code that shows up on these two devices. But there is a problem on MacBook, the place where I should write this code is not shown up. So I can't confirm it and can't connect to App store neither to iTunes.

 

Does anybody know what can I do with that?

MacBook, OS X Yosemite (10.10.5)

Posted on Mar 26, 2016 2:39 PM

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Elllie89

Q: Can't connect on my new MacBook to app store

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  • by sberman,

    sberman sberman Mar 26, 2016 2:45 PM in response to Elllie89
    Level 8 (40,861 points)
    Mar 26, 2016 2:45 PM in response to Elllie89

    Use Safari's menu to go to Safari > Preferences > Security and uncheck "Block pop-up windows."

     

    You are using Two-step verification, which is trying to display a pop-up window to request the code in Safari.

  • by Elllie89,

    Elllie89 Elllie89 Mar 26, 2016 2:50 PM in response to sberman
    Level 1 (8 points)
    Mar 26, 2016 2:50 PM in response to sberman

    Still not working :-(

  • by sberman,

    sberman sberman Mar 26, 2016 2:56 PM in response to Elllie89
    Level 8 (40,861 points)
    Mar 26, 2016 2:56 PM in response to Elllie89

    Elllie89 wrote:

     

    it wants to confirm it from my other device (iPhone 6 and iPad mini) and to write a code that shows up on these two devices.

    You should be seeing a code on the iPhone 6 or iPad Mini.  The code should not show up "on these two devices"; it should only appear on one device - the one that you choose.

     

    Perhaps you should tell us exactly the sequence of events you see and your responses to them.

  • by Elllie89,

    Elllie89 Elllie89 Mar 26, 2016 3:07 PM in response to sberman
    Level 1 (8 points)
    Mar 26, 2016 3:07 PM in response to sberman

    When I type the password for my Apple ID it writes that verification code is required to connect to App store and that it will be send to my other devices - it appears on my iPad and on my iPhone too. It says that I need to allow it, so I allow it (I tried it on iPhone and then on iPad too) and then the code appears. But there is no place on MacBook where I could rewrite it.

  • by sberman,

    sberman sberman Mar 26, 2016 3:19 PM in response to Elllie89
    Level 8 (40,861 points)
    Mar 26, 2016 3:19 PM in response to Elllie89

    Assuming you in fact have two-step verification enabled, I'll walk you through what I see so you can compare.

     

    First, I see this appear when performing an operation that needs two-step verification:

    Screen Shot 2016-03-26 at 3.10.12 PM.png

     

    Next, my iPhone (which I selected above) will be sent the code as shown here:

     

    IMG_0356.jpg

     

    Finally, where the first screen had displayed shown at the top above, I will be given the opportunity to enter the code from the iPhone as shown here:

     

    Screen Shot 2016-03-26 at 3.10.58 PM.png

     

    Is this exactly what you are seeing?  If not, how is anything different?

  • by Elllie89,

    Elllie89 Elllie89 Mar 26, 2016 3:45 PM in response to sberman
    Level 1 (8 points)
    Mar 26, 2016 3:45 PM in response to sberman

    Nope, I don't see it like that. It is not given me a choice whether I want the code appear on iPhone or iPad. It just tells me that it will appear on my other devices and it does, but on MacBook there is no place where I could write this code. But now I tried to turn off two-step verification and it is working. I am connected to App store. But I want to have the two-step verification on, so I will probably need to go to some Apple store and ask for help.

  • by sberman,

    sberman sberman Mar 26, 2016 3:48 PM in response to Elllie89
    Level 8 (40,861 points)
    Mar 26, 2016 3:48 PM in response to Elllie89

    OK, that sounds good!

     

    Two-step verification should work as I illustrated above.  Here is more reading:

    Frequently asked questions about two-step verification for Apple ID - Apple Support

     

    But turning it off for now sounds like the right thing to have done.

  • by Elllie89,

    Elllie89 Elllie89 Mar 26, 2016 3:57 PM in response to sberman
    Level 1 (8 points)
    Mar 26, 2016 3:57 PM in response to sberman

    Thank you for your time and for your advices :-) It says that I can't turn on the two-step verification until 29.3. - so then I will see.