Q: iPad mini will no longer connect to a known wifi network. I've restarted it, and I've reset network settings. The netw ... iPad mini will no longer connect to a known wifi network. I've restarted it, and I've reset network settings. The network shows up, but I just get a spinning status wheel. more
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Helpful answers
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Mar 28, 2016 6:25 AM in response to ChipTaitby jeremy_v,Hi ChipTait,
Thank you for contributing to the Apple Support Communities.
It looks like your iPad mini no longer connects to a Wi-Fi network. Restarting the device and resetting network settings are good troubleshooting steps.
Next, I'd recommend resetting the wireless router and modem (if this issue is happening on your own network) as mentioned in If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network:
For more help, try restarting your device, router, or cable/DSL modem. After each step, check to see if you fixed the issue.
• Restart your iOS device.
• Unplug your router and plug it back in.
• Unplug your cable or DSL modem and plug it back in.
These steps from the article above can also help isolate the cause of the situation:
Get more help
- If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.
- If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can’t get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
- Try connecting to a Wi-Fi network in a different location. If your device can connect, you’ll need to get help with your Wi-Fi network. If it can’t connect to any Wi-Fi networks, contact Apple.
- Update your Wi-Fi router with the latest firmware and make sure the router supports your Apple product. For more information, contact the manufacturer of your router.
All the best. - If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.
