Why am I unable to click links in Safari? It freezes since updating to iOS 9.3.

Updated to iOS 9.3 today. Now safari and email freeze when I try to click on a link. can anyone help?

Posted on Mar 26, 2016 6:03 PM

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9 replies

Mar 27, 2016 1:37 PM in response to lindal2000

Same here, problem started today on my iPad Air. I don't think I did anything today, links just stopped working. Wonder what this does for Ad Agencies that get paid per click 😁


anyway, only thing I remember doing was to configure VPN on my iPad, but links don't work regardless of whether or not the VPN is connected.


ANd I was sooooooo close to order an iPad pro 9.7 once it got available... I guess that's a little money saved, won't do that anymore. Maybe a Surface Pro 4, or a Samsung device, since I already have two Samsung TV's. Apple got a little lax with their quality standards, that's too bad. I miss the Alt+Ctrl+Del combo😉


I also tried to contact apple support from their websiteMusing my iPad... I got stuck at the link "first steps"😮 should've known better.


Hope they fix this soon, I'm in the market for a new device, but it won't be an apple if this takes more than a few days.

Mar 31, 2016 1:24 PM in response to lindal2000

Hello lindal2000,


Thanks for using the Apple Support Communities!


From your question, I understand that hyperlinks are not behaving as expected after updating to iOS 9.3. We know how frustrating situations like this can be and we want to make sure your devices are working as expected.


iOS 9.3.1 was recently released. Performing this update should resolve this situation.


If hyperlinks don't open in Safari, Mail, or Messages after updating to iOS 9.3 - Apple Support


Cheers!

Mar 31, 2016 1:38 PM in response to AppleJoe

Hello Joe,

Thanks for the info, but I took my ipad to the Apple Store, this past Monday March 28, after AppleCare tried to help, but ended up freezing it. Within 1 hour the Apple Store person had it up and running again. I won't be rushing to download any Apple updates any time soon. In the future I plan to wait quite a while while the bugs are fixed.

I did reply on this forum, but am not really sure how the various answers are sorted.

Mar 31, 2016 1:39 PM in response to Demo

Demo, thanks for ALL the time you haven taken to help us all fix Apple's problem. I took my ipad to the Apple Store, this past Monday March 28, after AppleCare tried to help, but ended up freezing it. Within 1 hour the Apple Store person had it up and running again. I won't be rushing to download any Apple updates any time soon. In the future I plan to wait quite a while while the bugs are fixed.

I did reply on this forum, but am not really sure how the various answers are sorted, so wanted to thank you.

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Why am I unable to click links in Safari? It freezes since updating to iOS 9.3.

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