lindal2000

Q: Why am I unable to click links in Safari?  It freezes since updating to iOS 9.3.

Updated to iOS 9.3 today. Now safari and email freeze when I try to click on a link. can anyone help?

Posted on Mar 26, 2016 6:03 PM

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Q: Why am I unable to click links in Safari?  It freezes since updating to iOS 9.3.

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  • Helpful answers

  • by AdrianaG,

    AdrianaG AdrianaG Mar 26, 2016 6:10 PM in response to lindal2000
    Level 1 (23 points)
    iPad
    Mar 26, 2016 6:10 PM in response to lindal2000

    YOu are not alone, my iPad Air 2 freezes which i clickn links in email or in Google search.

  • by lindal2000,

    lindal2000 lindal2000 Mar 26, 2016 6:26 PM in response to AdrianaG
    Level 1 (10 points)
    iPad
    Mar 26, 2016 6:26 PM in response to AdrianaG

    MY iPhone is fine for now. It's just my iPad Air 2. I tried to call Apple care and gave up after an hour on hold. Very disappointin.

  • by Glynty,

    Glynty Glynty Mar 27, 2016 12:14 PM in response to lindal2000
    Level 1 (4 points)
    iPad
    Mar 27, 2016 12:14 PM in response to lindal2000

    I Have same issue. Iphone 6 worked ok for 4 days and links from safari searches failed today 27 March

  • by Pguich,Helpful

    Pguich Pguich Mar 27, 2016 1:37 PM in response to lindal2000
    Level 1 (9 points)
    iPad
    Mar 27, 2016 1:37 PM in response to lindal2000

    Same here, problem started today on my iPad Air. I don't think I did anything today, links just stopped working. Wonder what this does for Ad Agencies that get paid per click

     

    anyway, only thing I remember doing was to configure VPN on my iPad, but links don't work regardless of whether or not the VPN is connected.

     

    ANd I was sooooooo close to order an iPad pro 9.7 once it got available... I guess that's a little money saved, won't do that anymore. Maybe a Surface Pro 4, or a Samsung device, since I already have two Samsung TV's. Apple got a little lax with their quality standards, that's too bad. I miss the Alt+Ctrl+Del combo

     

    I also tried to contact apple support from their websiteMusing my iPad... I got stuck at the link "first steps" should've known better.

     

    Hope they fix this soon, I'm in the market for a new device, but it won't be an apple if this takes more than a few days.

  • by Demo,

    Demo Demo Mar 27, 2016 1:16 PM in response to lindal2000
    Level 10 (95,429 points)
    iPad
    Mar 27, 2016 1:16 PM in response to lindal2000

    Take a look at what I wrote here. There might be something that you will find useful.

    For those having problems with the iOS 9.3 update please read...

  • by joe_7399,

    joe_7399 joe_7399 Mar 31, 2016 1:24 PM in response to lindal2000
    Community Specialists
    Mar 31, 2016 1:24 PM in response to lindal2000

    Hello lindal2000,

     

    Thanks for using the Apple Support Communities!

     

    From your question, I understand that hyperlinks are not behaving as expected after updating to iOS 9.3. We know how frustrating situations like this can be and we want to make sure your devices are working as expected.

     

    iOS 9.3.1 was recently released. Performing this update should resolve this situation.

     

    If hyperlinks don't open in Safari, Mail, or Messages after updating to iOS 9.3 - Apple Support

     

    Cheers!

  • by lindal2000,

    lindal2000 lindal2000 Mar 31, 2016 1:38 PM in response to joe_7399
    Level 1 (10 points)
    iPad
    Mar 31, 2016 1:38 PM in response to joe_7399

    Hello Joe,

    Thanks for the info, but I took my ipad to the Apple Store, this past Monday March 28, after AppleCare tried to help, but ended up freezing it.  Within 1 hour the Apple Store person had it up and running again.  I won't be rushing to download any Apple updates any time soon.  In the future I plan to wait quite a while while the bugs are fixed.

    I did reply on this forum, but am not really sure how the various answers are sorted.

  • by lindal2000,

    lindal2000 lindal2000 Mar 31, 2016 1:39 PM in response to Demo
    Level 1 (10 points)
    iPad
    Mar 31, 2016 1:39 PM in response to Demo

    Demo, thanks for ALL the time you haven taken to help us all fix Apple's problem. I took my ipad to the Apple Store, this past Monday March 28, after AppleCare tried to help, but ended up freezing it.  Within 1 hour the Apple Store person had it up and running again.  I won't be rushing to download any Apple updates any time soon.  In the future I plan to wait quite a while while the bugs are fixed.

    I did reply on this forum, but am not really sure how the various answers are sorted, so wanted to thank you.

  • by Demo,

    Demo Demo Mar 31, 2016 4:47 PM in response to lindal2000
    Level 10 (95,429 points)
    iPad
    Mar 31, 2016 4:47 PM in response to lindal2000

    You are quite welcome. I am very happy to hear that you got everything sorted out,  All the best to you.