iPhone 6 disabled with black screen background

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Level 1

8 points

iPhone 6 disabled with black screen background

A few days ago I messed up my phone, and then got it fixed today. While it was broken, it naturally would press random buttons on my screen, resulting in disabling my phone.

When I connect it to iTunes (updated it before I plugged in my iPhone), it gives me the message that I cannot connect it until I enter my passcode (which I obviously can't do).

When I put my phone in DFU or recovery mode, the Apple logo appears and then just starts up my phone again (and returns to the same message as before).

Any ideas on how to fix this?

iPhone 6

Posted on Mar 26, 2016 9:50 PM

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Answer 1

Best reply

ManSinha

Level 6

12,171 points

Mar 26, 2016 9:57 PM in response to oathlend

What to do if your iPhone or iPad will not turn on - Apple support

If your iOS device restarts or displays the Apple logo unexpectedly - Apple Support

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Answer 2

oathlend Author

Level 1

8 points

Mar 26, 2016 10:01 PM in response to ManSinha

None of these were helpful at all.

1) My iPhone turns on, it just goes to the screen shown in the picture

2) It doesn't restart or display the Apple logo unexpectedly

3) I've already read this and tried everything, and the recovery mode and DFU mode don't work (as mentioned in my post)

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Answer 3

ManSinha

Level 6

12,171 points

Mar 26, 2016 10:13 PM in response to oathlend

Then you have done most of what can be done - I would recommend you take it to an Apple store or an authorized repair center

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Answer 4

oathlend Author

Level 1

8 points

Mar 27, 2016 3:18 AM in response to oathlend

I also have no option to swipe for emergency calls which is weird. I also can't see the top menu bar (showing WI-FI, ISP, etc.), therefore I cannot erase my device using Find My iPhone because I have no wifi.

Any help would be much appreciated

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Answer 5

oathlend Author

Level 1

8 points

Mar 27, 2016 4:49 PM in response to oathlend

Bump

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