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All replies
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Helpful answers
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Mar 27, 2016 4:43 AM in response to Paul Linfordby Roseg53,Yes I'm having this problem! AAnd I can't even click and drag Windows around and apps are glitching it's so frustrating
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Mar 27, 2016 5:33 AM in response to Paul Linfordby Mike Sombrio,Have you considered reinstalling OS X?
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Mar 27, 2016 7:18 AM in response to Mike Sombrioby Paul Linford,I haven't tried but wish I had installed 10.11.2 first since I haven't run into issues like that on my other machines. Oddly the iMac is the newest machine but the first to exhibit issues like this. Would you suggest archive install, or is that old terminology now?
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Mar 27, 2016 7:21 AM in response to Paul Linfordby rkaufmann87,I would suggest downloading the 10.11.4 update combo from:
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Mar 27, 2016 7:26 AM in response to rkaufmann87by Paul Linford,I wasn't aware those were still available since the app store. In essence it did combo since I came from 10.8.5. I will try your link.
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Mar 27, 2016 11:35 AM in response to Paul Linfordby Paul Linford,Sadly no change after combo 10.11.4. Computer went thru boot process, 30 mins later I woke computer, screen looked good. I emptied the trash, then the light show began. Those squares flash and in a different pattern than the picture shows.
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Mar 27, 2016 11:37 AM in response to Paul Linfordby Paul Linford,ps, when I reboot to my 10.8.5 backup drive, all is good.
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Mar 27, 2016 12:08 PM in response to Paul Linfordby Mike Sombrio,Tough to imagine that this is a hardware problem, but it may still be. Would you run and post an EtreCheck report so we can look for software issues? http://etrecheck.com/
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Mar 27, 2016 12:33 PM in response to Mike Sombrioby Paul Linford,Hi Mike, When posting etre, is that simple copy paste, or should it be a link of some sort? I see they warn of possible personal info.
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Mar 27, 2016 1:09 PM in response to Paul Linfordby Mike Sombrio,Its a simple copy and paste. If you see anything your concerned about edit it out, but my experience has been that there is NO personal or sensitive info included in the report.
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Mar 27, 2016 1:23 PM in response to Mike Sombrioby Paul Linford,EtreCheck version: 2.9.10 (261)
Report generated 2016-03-27 12:22:43
Download EtreCheck from https://etrecheck.com
Runtime 1:35
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Check Apple signatures: Enabled
Problem: Other problem
Description:
graphics glitches, kind of checkerboard multicolor, not present under OS X 10.8.5
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6970M - VRAM: 1024 MB
iMac 2560 x 1440
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 hours
WDC WD1001FALS-403AA0 disk1 : (1 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
iMac old (disk1s2) /Volumes/iMac old : 999.35 GB (181.31 GB free)
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
Samsung SSD 850 EVO 1TB disk0 : (1 TB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
iMac HD (disk0s2) / : 999.21 GB (223.92 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 784 MB
ST2000DM001-1CH164 disk2 : (2 TB) (Rotational)
EFI (disk2s1) <not mounted> : 210 MB
Boot OS X (disk2s3) <not mounted> : 134 MB
iMac_Spare_BU (disk3) /Volumes/iMac_Spare_BU : 2.00 TB (753.02 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk2s2 2.00 TB Online
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Card Reader
Apple Inc. thunderbolt_bus
HighPoint Technologies, Inc. RocketStor 5212
/etc/sysctl.conf - File exists but not expected
Mac App Store and identified developers
/Library/LaunchDaemons/com.crushsync.CrushSync.plist
/Library/LaunchDaemons/com.crushsync.CrushSyncUpdater.plist
/Applications/CrushSync.app/Contents/Resources/Java/daemonUpdater.sh
/Library/LaunchDaemons/com.musiclab.molcp3d.plist
/usr/bin/molcp3d
3 unknown files found. [Check files]
/Applications/DiskWarrior.app
[not loaded] com.alsoft.Preview (5 - SDK 10.5 - 2014-12-02) [Support]
/Applications/Toast 7 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.3 - 2015-09-19) [Support]
[not loaded] com.roxio.TDIXController (1.6 - 2015-09-19) [Support]
/Library/Extensions
[not loaded] org.cindori.TrimEnabler (1 - SDK 10.10 - 2016-03-27) [Support]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.5.2 - 2016-03-27) [Support]
[not loaded] com.musiclab.driver.molcp3 (3.3.91 - SDK 10.4 - 2016-03-27) [Support]
[not loaded] org.dungeon.driver.SATSMARTDriver (0.8 - SDK 10.6 - 2016-03-27) [Support]
MolCp3Startup: Path: /System/Library/StartupItems/MolCp3Startup
Startup items are obsolete in OS X Yosemite
[not loaded] 7 Apple tasks
[loaded] 161 Apple tasks
[running] 70 Apple tasks
[not loaded] 42 Apple tasks
[loaded] 154 Apple tasks
[running] 92 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-25) [Support]
[loaded] com.apple.ReportCrash.Self.plist
[running] com.epson.epw.agent.plist (2011-06-02) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-09-09) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2016-02-01) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-02-01) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]
[loaded] com.apple.aelwriter.plist
[running] com.bombich.ccchelper.plist (2014-10-23) [Support]
[not loaded] com.crushftp.CrushFTP.plist (2015-02-21) [Support]
[not loaded] com.crushftp.CrushFTPUpdate.plist (2015-02-21) [Support]
[not loaded] com.crushsync.CrushSync.plist (2016-03-08) [Support]
[loaded] com.crushsync.CrushSyncUpdater.plist (2010-03-18) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[failed] com.musiclab.molcp3d.plist (2012-09-30) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-09-09) [Support]
[loaded] com.roxio.UpdateRetrospect.plist (2010-07-22) [Support]
[not loaded] com.roxio.launchd.retroengine.plist (2012-10-25) [Support]
[loaded] com.teamviewer.Helper.plist (2016-02-01) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2016-02-01) [Support]
[loaded] com.wdc.WDPrivilegedHelper.plist (2015-10-31) [Support]
[loaded] org.cindori.TEAuth.plist (2015-09-08) [Support]
[loaded] com.adobe.ARM.[...].plist (2012-11-30) [Support]
[loaded] com.adobe.ARM.[...].plist (2014-01-14) [Support]
[failed] com.amazon.cloud-player.plist (2014-03-23) [Support]
[running] com.amazon.music.plist (2015-11-01) [Support]
[running] com.google.Chrome.framework.plist (2016-03-27) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
Dropbox Application (/Applications/Dropbox.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Skype Application (/Applications/Skype.app)
iTunes Application (/Applications/iTunes.app)
CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
Music Manager Application Hidden (~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerH elper.app)
MenuMetersApp Application (/Library/PreferencePanes/MenuMeters.prefPane/Contents/Resources/MenuMetersApp. app)
[loaded] com.binaryfruit.DriveDxLoginItemHelper
[running] com.bombich.cccuseragent.53472
[running] com.getdropbox.dropbox.62752
[running] com.google.GoogleDrive.67232
[running] com.google.musicmanager.157472
[running] com.neatreceipts.mobilescanner-2008-10_6.160352.EB6C6251-3081-40DA-B30E-1879EE90 4199
[running] com.yujitach.MenuMetersApp.210272
[running] jp.co.canon.cijscannerregister.169952
[loaded] 409 Apple tasks
[running] 202 Apple tasks
AdobePDFViewerNPAPI: 11.0.15 - SDK 10.6 (2016-03-25) [Support]
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
npwViewer: Unknown - SDK 10.8 (2014-11-30) [Support]
AdobePDFViewer: 11.0.15 - SDK 10.6 (2016-03-25) [Support]
npwViewer_turn: Unknown - SDK 10.8 (2014-12-02) [Support]
WidevineMediaOptimizer: 6.0.0.12757 - SDK 10.7 (2014-06-09) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2015-09-09)
RealPlayer Plugin: Unknown (2015-09-09) [Support]
SmartCamFinder: SmartCamFinder 1.0.0.0 - SDK 10.7 (2014-12-07) [Support]
DirectorShockwave: 11.6.5r635 (2012-04-27) [Support]
QuickTime Plugin: 7.7.3 (2016-03-27)
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-03-25) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-23) [Support]
Google Earth Web Plug-in: 7.0 (2013-02-27) [Support]
LogitechHarmony: 1.0.0.1 (2010-01-04) [Support]
Default Browser: 601 - SDK 10.11 (2016-03-27)
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-08-28) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
SlingPlayer: Unknown - SDK 10.8 (2014-08-28) [Support]
JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-25) Check version
JoostPlugin: 0.13.8 (2008-01-21) [Support]
Aspera Web 3.6.1.111259: Unknown - SDK 10.9 (2015-09-11) [Support]
Picasa: 1.0 (2010-02-26) [Support]
Flash Player (2016-03-18) [Support]
Flip4Mac WMV (2013-03-29) [Support]
Java (2016-03-25) [Support]
MacFUSE (Tuxera) (2011-07-22) [Support]
MenuMeters (2016-02-13) [Support]
MusicManager (2015-11-17) [Support]
Perian (2008-09-25) [Support]
Retrospect (2010-07-26) [Support]
Skip System Files: YES - System files not being backed up
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
iMac HD: Disk size: 999.21 GB Disk used: 775.29 GB
Destinations:
iMac_Spare_BU [Local]
Total size: 2.00 TB
Total number of backups: 54
Oldest backup: 2/21/2016, 12:45 AM
Last backup: 3/27/2016, 9:54 AM
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 775.29 GB X 3)
32% kernel_task
5% AppleFileServer
4% backupd
4% ScreensharingAgent
3% WindowServer
1.09 GB kernel_task
770 MB mdworker(21)
524 MB java(2)
180 MB backupd
164 MB Dropbox
9.29 GB Free RAM
6.70 GB Used RAM (10.78 GB Cached)
0 B Swap Used
Mar 27, 2016, 10:57:14 AM /Library/Logs/DiagnosticReports/backupd_2016-03-27-105714_[redacted].cpu_resour ce.diag [Details]
/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd
Mar 27, 2016, 10:13:37 AM Self test - passed
Mar 27, 2016, 10:05:03 AM /Library/Logs/DiagnosticReports/Google Drive_2016-03-27-100503_[redacted].crash
com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive
Mar 25, 2016, 10:16:58 AM ~/Library/Logs/DiagnosticReports/com.apple.preferences.sharing.remoteservice_20 16-03-25-101658_[redacted].crash
/System/Library/PreferencePanes/SharingPref.prefPane/Contents/XPCServices/com.a pple.preferences.sharing.remoteservice.xpc/Contents/MacOS/com.apple.preferences. sharing.remoteservice
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Mar 27, 2016 1:35 PM in response to Paul Linfordby Mike Sombrio,You have a lot of "stuff", most of which I'm not familiar with, but it's possible that one or more of those add ons is conflicting with El Capitan. It would be an almost impossible task to try to figure out which one(s) it may be. Since you have a Time Machine backup what I would do of it were mine would be to erase the boot volume and reinstall a fresh copy of El Cap and nothing else then test. If the problem persists there is a hardware issue, if not you can add all of that "stuff" back in one at a time util you find the culprit.
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Mar 27, 2016 1:57 PM in response to Mike Sombrioby Paul Linford,Hi Mike
Thanks for looking. I can safely rule out hardware, since the computer and screen function normally under OSX 10.8.5. It is surely a function of this new combination, including OSX 10.11.4

