When I open Google Eearth I get The data couldn't be read because it isn't in the correct format
How do I get Google Earth into the correct format? So that I can read the data?
iPad Air, iOS 9.2.1
How do I get Google Earth into the correct format? So that I can read the data?
iPad Air, iOS 9.2.1
It should be in the correct format.
Sart with a reset. Press and hold both the home and power buttons until the Apple logo appears. Release both buttons. Wait until your iPad starts on it's own.
Next try deleting and re-installing the app.
Edit. Your bio says IOS 9.2.1. If you installed IOS 9.3 and the above doesn't work you might want to contact Google.
I have deleted and re-installed the app,but I still get the same message .
My iPad is Version 9.3(13E233)
I have put the question on google forum and I am waiting for a reply!
Just to double check I downloaded Google Earth on my iPad 4 IOS 9.3 and it's working find.
Since the delete and re-install didn't work you could try settings> general> reset> reset all settings. No data is lost but you'll need to re-enter your wifi passcode, so be sure to have it if you try this step.
Please let me know if Google has a solution. Thank you.
I have reset all settings on my iPad 2 Air IOS 9.3 but still the same!
The next step in trouble shooting is usually hooking up your iPad to a computor and using iTunes restore It. If you don't have a computor, like me, it's time for a trip to the Apple Store.
I forgot to follow-up on this. If the problem started with IOS 9.3 that's probably where the problem is.
I connected my iPad to my computer and signed in to iTunes but I cannot see how to restore it?
See if the article below helps. Unfortunately without a computor I can't really help you any more then that. It's the last step in trouble shooting and I'm just learning it myself.
Thanks a lot for the help !
You're welcome. Please keep me updated on the restore and if it solved the problem. Thank you.
When I open Google Eearth I get The data couldn't be read because it isn't in the correct format