I have Windows 10 (64bit) - Itunes 12.3.3.17 cant see media library

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Level 1

8 points

I have Windows 10 (64bit) - Itunes 12.3.3.17 cant see media library

I have Windows 10 (64bit) - I just updated to Itunes 12.3.3.17 - I always dread these updates. All seemed to go well but itunes cant see media library. In preferences I have confirmed that the file location is correct and that my content is still in tact in the folder that it has always been ( C:\Users\UserName\Music\iTunes\iTunes Media) but itunes MUSIC only shows a handful of tracks, and NO content for MOVIES, AUDIOBOOKS, BOOKS or APPS - only MY PODCASTS are showing content as it should.

Can anyone provide a solution, fix or reach around? Thanks

iPod touch, iOS 6

Posted on Mar 27, 2016 5:04 AM

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Answer 1

Limnos

Level 10

428,159 points

Mar 27, 2016 6:32 AM in response to Newwwman

I am used to a Mac but as far as I know on neither platform does changing location of media folder get iTunes to "recognize" existing old media. It simply tell iTunes to put any new media there. For old media iTunes relies completely upon the information in the .itl file being correct and this can sometimes be corrupted during updates.

ASC user turingtest2 help document: Empty/corrupt iTunes library after upgrade/crash - https://discussions.apple.com/docs/DOC-6561

If you don't see your content after updating iTunes - https://support.apple.com/kb/HT203225

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Answer 2

Newwwman Author

Level 1

8 points

Mar 27, 2016 6:56 AM in response to Limnos

gotcha..ok then..ill look at that link..i think i might have had to do this once before..Yes.....that did the trick....thank you very much! Happy Easter!

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