installed El captain 10.11.4 now is running slow. what can I do to resolve this problem
iMac, OS X El Capitan (10.11.4)
Please post an EtreCheck report of your system and we can look for obvious issues. Click the link, download and run the app and then post the report results into your reply to this message.
If you want to learn more about EtreCheck, please click the link.
Could just be Spotlight re-indexing to any number of incompatible or failed processes.
1. Go to: Apple > Force Quit and see if there are any App's that are not responding.
2. Open your Activity Monitor, select the CPU tab and look for a runaway or failed process.
3. Run > http://etrecheck.com/ and copy the report here for scrutiny.
Kaufmann,
Im on a Macbook Mid 2012.. And Ive been dealing with the same slow performance after upgrading to El Captain, slow shutdown and reboot, internet super slow.. rainbow wheel all the time!
So, here goes my EtreCheck report, If you could help I would be very very very thankful..!
>>>
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-17 19:06:16
Download EtreCheck from https://etrecheck.com
Runtime 3:09
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Computer is too slow
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2,9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 666
Video Information:ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information:ⓘ
TOSHIBA MK7559GSXF disk0 : (750,16 GB) (Rotational)
EFI (disk0s1) /Volumes/firmwaresyncd.8CpFVt : 210 MB (198 MB free)
Macintosh HD (disk0s2) / : 749.30 GB (134.93 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Configuration files:ⓘ
/etc/hosts - Count: 17
Gatekeeper:ⓘ
Anywhere
Adware:ⓘ
/Library/LaunchDaemons/com.MyUpdater.agent.plist
One adware file found. [Remove]
Kernel Extensions:ⓘ
/Library/Application Support/PeerGuardian
[not loaded] xxx.qnation.PeerGuardian (1.1.13 - SDK 10.8 - 2015-10-28) [Support]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.4.3 - 2016-07-11) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9 - 2016-07-11) [Support]
Startup Items:ⓘ
ProTecVb: Path: /Library/StartupItems/ProTecVb
Startup items are obsolete in OS X Yosemite
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 168 Apple tasks
[running] 63 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 48 Apple tasks
[loaded] 163 Apple tasks
[running] 79 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-09-16) [Support]
[loaded] com.adobe.CS5ServiceManager.plist (2013-01-11) [Support]
[failed] com.extensis.FMCore.plist (2016-09-06) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-08-13) [Support]
[running] com.wacom.wacomtablet.plist (2014-03-31) [Support]
Launch Daemons:ⓘ
[loaded] com.MyUpdater.agent.plist (2016-09-15) Adware! [Remove]
/Applications/MyUpdater/MyUpdater
[not loaded] com.adobe.SwitchBoard.plist (2016-09-16) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist (2013-08-08) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-09-16) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-28) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-08-13) [Support]
[loaded] com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]
[loaded] com.teamviewer.Helper.plist (2015-03-02) [Support]
[loaded] xxx.qnation.PeerGuardian.locum.plist (2015-10-28) [Support]
User Launch Agents:ⓘ
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-17)
[loaded] com.spotify.webhelper.plist (2015-06-08) [Support]
User Login Items:ⓘ
Caffeine Application Hidden (/Applications/Caffeine.app)
Suitcase Fusion 6 Application Hidden (/Applications/Suitcase Fusion 6.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Internet Plug-ins:ⓘ
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-28) [Support]
Default Browser: 601 - SDK 10.11 (2016-09-16)
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-06-07) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-03-31) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-09-16) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-16) [Support]
Silverlight: 5.1.20513.0 - SDK 10.6 (2016-09-16) [Support]
QuickTime Plugin: 7.7.3 (2016-05-05)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-16) Outdated! Update
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]
AdobePDFViewer: 10.1.1 (2016-09-16) [Support]
JavaAppletPlugin: Java 8 Update 66 build 17 (2016-09-16) Check version
3rd Party Preference Panes:ⓘ
Flash Player (2016-06-29) [Support]
Flip4Mac WMV (2013-03-29) [Support]
Growl (2016-09-16) [Support]
Java (2016-09-16) [Support]
WacomTablet (2016-09-16) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
5% WindowServer
2% kernel_task
1% fontd
0% com.apple.WebKit.WebContent(5)
0% FMCore
Top Processes by Memory:ⓘ
579 MB kernel_task
549 MB com.apple.WebKit.WebContent(5)
156 MB softwareupdated
66 MB Suitcase Fusion 6
66 MB WindowServer
Virtual Memory Information:ⓘ
3.65 GB Free RAM
4.35 GB Used RAM (3.02 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Sep 17, 2016, 06:58:43 PM Self test - passed
Sep 17, 2016, 02:48:15 PM /Library/Logs/DiagnosticReports/firefox_2016-09-17-144815_[redacted].cpu_resour ce.diag [Details]
/Applications/Firefox.app/Contents/MacOS/firefox
I see 2 issues. First is you (or someone that has access to your computer) installed CleanMyMac which is considered malware by experienced users. OS X is extremely secure and does not need any cleaning, antivirus, or ANY third party maintenance apps. Locate the developers instructions for uninstalling it and uninstall immediately.
Next is you have some adware installed, re-open your EtreCheck report and click where it says remove in the adware section.
After you have taken care of both issues, restart the computer in Safe Mode to clear some caches then restart normally and test.
Ive just removed CleanMyMac 3, the adware, and tried another EtreCheck
and the performance results got worst...
any tips?
the results
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-20 21:00:31
Download EtreCheck from https://etrecheck.com
Runtime 5:08
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2,9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 668
Video Information:ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software:ⓘ
OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour
Disk Information:ⓘ
TOSHIBA MK7559GSXF disk0 : (750,16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.30 GB (140.27 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Configuration files:ⓘ
/etc/hosts - Count: 17
Gatekeeper:ⓘ
Anywhere
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9 - 2016-09-20) [Support]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 167 Apple tasks
[running] 65 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 48 Apple tasks
[loaded] 164 Apple tasks
[running] 78 Apple tasks
Launch Agents:ⓘ
[loaded] com.adobe.CS5ServiceManager.plist (2013-01-11) [Support]
[running] com.extensis.FMCore.plist (2016-09-20) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-08-13) [Support]
[running] com.wacom.wacomtablet.plist (2014-03-31) [Support]
Launch Daemons:ⓘ
[not loaded] com.adobe.SwitchBoard.plist (2016-09-16) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist (2013-08-08) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-28) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-08-13) [Support]
[loaded] com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]
User Launch Agents:ⓘ
[loaded] com.spotify.webhelper.plist (2015-06-08) [Support]
User Login Items:ⓘ
Caffeine Application Hidden (/Applications/Caffeine.app)
Suitcase Fusion 6 Application Hidden (/Applications/Suitcase Fusion 6.app)
Internet Plug-ins:ⓘ
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-28) [Support]
Default Browser: 601 - SDK 10.11 (2016-09-17)
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-06-07) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-03-31) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-09-16) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]
Silverlight: 5.1.20513.0 - SDK 10.6 (2016-09-16) [Support]
QuickTime Plugin: 7.7.3 (2016-09-17)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]
AdobePDFViewer: 10.1.1 (2016-09-16) [Support]
JavaAppletPlugin: Java 8 Update 66 build 17 (2016-09-16) Check version
3rd Party Preference Panes:ⓘ
Flash Player (2016-08-30) [Support]
Flip4Mac WMV (2013-03-29) [Support]
Growl (2016-09-16) [Support]
Java (2016-09-16) [Support]
WacomTablet (2016-09-16) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
6% WindowServer
2% kernel_task
1% fontd
0% com.apple.WebKit.WebContent(8)
0% cloudpaird
Top Processes by Memory:ⓘ
1.21 GB com.apple.WebKit.WebContent(8)
591 MB kernel_task
106 MB Safari
66 MB WindowServer
57 MB TextEdit
Virtual Memory Information:ⓘ
4.26 GB Free RAM
3.74 GB Used RAM (1.37 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Sep 20, 2016, 08:54:08 PM Self test - passed
Did you restart in Safe Mode and then restart normally as I suggested?? If so and the problem persists then CleanMyMac may have damaged your install of OS X. Before you do ANYTHING and I mean ANYTHING, backup your computer. You don't have Time Machine configured so I don't know if you are backing up at all. Once you have a complete backup using Time Machine then do an Erase and Install of OS X using your Recovery Partition.
If for some reason that fails you may need to take the computer to your local Apple Store or AASP to have OS X re-installed. Then you can manually restore your data files from the backup and also manually install your applications.
Just installed El captain on my Maverick ,now running incredibly slow
