Apple TV Top Shelf artwork missing

Question

Apple TV Top Shelf artwork missing

I have an Apple TV 4th generation with tvOS 9.2. I have the Computers app on the top row because I share all my media using iTunes and when I add content like movies, the recents are displayed in the Top Shelf of the Apple TV home screen. However, I've noticed that sometimes the artwork is missing. For example, I purchased It's the Easter Beagle, Charlie Brown from iTunes and it's artwork is not displayed on the Top Shelf. Meanwhile, I also purchased Be my Valentine, Charlie Brown and it's artwork is displayed properly. Sometimes, this problem will go away if I add duplicate artwork to the file. In this case, it does not. The artwork is displayed properly if I open the Computers app and browse to the file. The artwork is also displayed properly with iTunes on my iMac. Does anyone know how to fix artwork that is not displayed in the Top Shelf of Apple TV?

iMac, OS X Yosemite (10.10.5), null

Posted on Mar 27, 2016 8:49 AM

Reply

Answer 1

Alley_Cat

Level 7

20,548 points

Mar 27, 2016 8:54 AM in response to rc_sportpilot

Have you restarted the AppleTv and/or iTunes?

Reply

Answer 2

Mar 27, 2016 8:58 AM in response to Alley_Cat

Several times. I have also restarted iTunes on my iMac.

Reply

Answer 3

Protodd

Level 4

2,092 points

Mar 27, 2016 9:31 AM in response to rc_sportpilot

Delete the title from iTunes library and re add it.

I also see this issue sporadically and this is the only way I have found to bring that artwork back into the top shelf. But I also note that the artwork is visible in the movie/music section as expected it's some sort of qwirk only with the top shelf...

Reply

Answer 4

Mar 27, 2016 12:23 PM in response to Protodd

Hi Protodd, I deleted the title, moved it to the trash, emptied the trash and downloaded the title again. The artwork is still not visible.

Reply

Answer 5

Alley_Cat

Level 7

20,548 points

Mar 27, 2016 12:43 PM in response to rc_sportpilot

Try turning off Home Sharing via Settings on AppleTV then signing in again

Reply

Answer 6

Mar 27, 2016 12:54 PM in response to Alley_Cat

Hi Alley_Cat, I signed out and back into Home Sharing on the Apple TV. Unfortunately, it did not work.

Reply

Answer 7

Alley_Cat

Level 7

20,548 points

Mar 27, 2016 12:58 PM in response to rc_sportpilot

That's a shame.

When it works well Home Sharing is great - glitches like these are difficult to pin down hence suggestions to restart/reset things, but they don't always work.

It's almost as though AppleTV caches artwork and if for whatever reason it was unavailable initially it continue to think that.

Could be an iTunes or AppleTV issue.

Send some feedback to:

http://www.apple.com/feedback/appletv.html

Reply

Answer 8

Apr 17, 2016 11:17 AM in response to rc_sportpilot

This is definitely an Apple TV 4th generation bug. The top shelf artwork displays properly on my 3rd generation Apple TV:

Reply