Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

com.apple.dock.extra crash....

I had a kernel panic today, and I looked at my Console after rebooting. Then I noticed that Console was plastered with crash reports for com.apple.dock.extra:


User uploaded file


It seems that iTunes, Reminder, Calendar, etc are causing this:


User uploaded file


And here is the link to the content of each individual report (I could not post the crash report because "invalid characters" won't let me create this thread...) :


http://forums.macrumors.com/threads/com-apple-dock-extra-crash-help.1963950/


The detail for kernel panic is also on that link.


So what could be wrong? I already repaired permissions in Recovery Mode. And I booted into Safe Mode, and I still get the same error messages. I was just staring at Console, and new crash report just popped up...


Thanks in advance.

iMac, OS X Mountain Lion (10.8.5)

Posted on Mar 27, 2016 8:57 AM

Reply
37 replies

Mar 27, 2016 9:59 AM in response to 93164

#2

EtreCheck report:


EtreCheck version: 2.9.10 (261)


Report generated 2016-03-27 01:46:27


Download EtreCheck from https://etrecheck.com


Runtime 1:51


Performance: Excellent



Click the [Support] links for help with non-Apple products.


Click the [Details] links for more information about that line.



Problem: Apps are crashing



Hardware Information:


iMac (21.5-inch, Late 2012)


[Technical Specifications] - [User Guide] - [Warranty & Service]


iMac - model: iMac13,1


1 2.7 GHz Intel Core i5 CPU: 4-core


8 GB RAM


BANK 0/DIMM0


4 GB DDR3 1600 MHz ok


BANK 1/DIMM0


4 GB DDR3 1600 MHz ok


Bluetooth: Good - Handoff/Airdrop2 supported


Wireless: en1: 802.11 a/b/g/n



Video Information:


NVIDIA GeForce GT 640M - VRAM: 512 MB


iMac 1920 x 1080



System Software:


OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour



Disk Information:


APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)


disk0s1 (disk0s1) <not mounted> : 210 MB


Macintosh HD (disk0s2) / : 897.63 GB (570.93 GB free)


Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


New Mac OS (disk0s4) /Volumes/New Mac OS : 101.07 GB (77.79 GB free)


Recovery HD (disk0s5) <not mounted> [Recovery]: 650 MB



USB Information:


APC Back-UPS ES 550G FW:904.W1 .D USB FW:W1


Apple, Inc. Keyboard Hub


Microsoft Microsoft® 2.4GHz Transceiver V2.0


Apple Inc. Apple Keyboard


Apple Inc. BRCM20702 Hub


Apple Inc. Bluetooth USB Host Controller


Apple Inc. MacBook Air SuperDrive


Apple Inc. FaceTime HD Camera (Built-in)



Thunderbolt Information:


Apple Inc. thunderbolt_bus



Gatekeeper:


Mac App Store



Kernel Extensions:


/System/Library/Extensions


[not loaded] com.Avid.driver.AvidDX (5.9.0 - SDK 10.8 - 2016-03-27) [Support]


[not loaded] com.SafeNet.driver.Sentinel (7.5.2 - 2016-03-27) [Support]



Startup Items:


PACESupport: Path: /Library/StartupItems/PACESupport


Startup items are obsolete in OS X Yosemite



System Launch Agents:


[not loaded] 4 Apple tasks


[loaded] 113 Apple tasks


[running] 28 Apple tasks



System Launch Daemons:


[not loaded] 54 Apple tasks


[loaded] 131 Apple tasks


[running] 52 Apple tasks



Launch Agents:


[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-11-06) [Support]


[loaded] com.avid.ApplicationManager.plist (2016-03-20) [Support]


[running] com.avid.ApplicationManagerHelper.plist (2015-11-24) [Support]


[loaded] com.avid.backgroundservicesmanager.plist (2015-03-06) [Support]


[loaded] com.avid.dmfsupportsvc.plist (2015-03-06) [Support]


[loaded] com.avid.interplay.dmfservice.plist (2015-03-06) [Support]


[loaded] com.avid.interplay.editortranscode.plist (2015-03-06) [Support]


[loaded] com.avid.transcodeserviceworker.plist (2015-03-06) [Support]



Launch Daemons:


[failed] PACESupport.plist (2013-02-01) [Support]


[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]


[running] com.autodesk.adlm.plist (2014-04-30) [Support]


[running] com.autodesk.backburner_manager.plist (2014-02-06) [Support]


[running] com.autodesk.backburner_server.plist (2014-02-06) [Support]


[loaded] com.autodesk.backburner_start.plist (2014-02-06) [Support]


[running] com.autodesk.dl_mpd.plist (2014-04-30) [Support]


[running] com.autodesk.sw_bwmgr.plist (2014-04-30) [Support]


[running] com.autodesk.sw_dbd.plist (2014-04-30) [Support]


[running] com.autodesk.sw_ifffs.plist (2014-04-30) [Support]


[running] com.autodesk.sw_probed.plist (2014-04-30) [Support]


[running] com.autodesk.sw_server.plist (2014-04-30) [Support]


[loaded] com.autodesk.sw_start.plist (2014-04-30) [Support]


[running] com.autodesk.wiretapgateway.plist (2014-04-30) [Support]


[failed] com.autodesk.wiretapgateway_start.plist (2014-04-30) [Support]


[running] com.avid.asset.cache.service.plist (2015-11-20) [Support]


[running] com.avid.asset.delivery.service.plist (2015-11-20) [Support]


[loaded] com.avid.bsd.shoetoolv120.plist (2015-11-15) [Support]


[running] com.avid.interplay.editorbroker.plist (2015-03-06) [Support]


[running] com.avid.interplay.editortranscodestatus.plist (2015-03-06) [Support]


[running] com.avid.project.sync.service.plist (2015-11-20) [Support]


[running] com.avid.transport.client.plist (2015-11-20) [Support]


[loaded] com.bombich.ccchelper.plist (2015-11-06) [Support]


[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-11-06) [Support]


[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]


[running] com.ni.ServiceLocator.plist (2015-06-17) [Support]


[running] com.paceap.eden.licensed.plist (2015-08-09) [Support]



User Launch Agents:


[loaded] com.adobe.ARM.[...].plist (2015-11-06) [Support]


[loaded] com.apple.AddressBook.ScheduledSync.PHXC...plist


[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]


[loaded] com.valvesoftware.steamclean.plist (2016-03-22) [Support]



User Login Items:


iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


HyperDock Helper Application (~/Library/PreferencePanes/HyperDock.prefpane/Contents/Resources/HyperDock Helper.app)


Fantastical Application (/Applications/Fantastical.app)


Google Drive Application (/Applications/Google Drive.app)


Dropbox Application (/Applications/Dropbox.app)


Degrees Application (/Applications/Degrees.app)


Jumpcut Application (/Applications/Jumpcut.app)


iTranslate Application (/Applications/iTranslate.app)


SteadyTune Application (/Applications/SteadyTune.app)


aLaunch Application (/Applications/aLaunch.app)


OneDrive Application (/Applications/OneDrive.app)


CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)


PopClip Application (/Applications/PopClip.app)


Amphetamine Application (/Applications/Amphetamine.app)


SpotFiles Application (/Applications/SpotFiles.app)


MacGameStore Helper Application (~/Library/Application Support/MacGameStore.com/Helper/MacGameStore Helper.app)



Other Apps:


[loaded] 0x7fba83804150.mach_init.Inspector


[running] [0x0-0x17017].de.bahoom.HyperDock-Helper


[running] [0x0-0x18018].com.flexibits.fantastical


[running] [0x0-0x1b01b].com.google.GoogleDrive


[running] [0x0-0x1d01d].com.getdropbox.dropbox


[running] [0x0-0x1e01e].at.appscape.degrees


[running] [0x0-0x1f01f].com.agilepartners.SteadyTune


[running] [0x0-0x20020].net.sf.Jumpcut


[running] [0x0-0x21021].com.sonicomobile.itranslatemac


[running] [0x0-0x22022].net.mactips-lib.aLaunch


[running] [0x0-0x23023].com.microsoft.OneDrive-mac


[running] [0x0-0x25025].com.pilotmoon.popclip


[running] [0x0-0x26026].com.if.Amphetamine


[running] [0x0-0x27027].com.magnesium-app.SpotFiles


[running] [0x0-0x28028].com.macgamestore.helper


[running] [0x0-0x2f02f].com.codeweavers.CrossOverCDHelper


[running] [0x0-0x58058].com.google.picasa


[running] [0x0-0x59059].com.mendeley.desktop


[running] [0x0-0x5b05b].sandr.iBouquinisteMac


[running] [0x0-0x61061].org.herac.tuxguitar


[running] [0x0-0x62062].com.agilepartners.ampkitmac.demo


[running] [0x0-0x65065].com.modedevie.mythoughts


[running] [0x0-0x68068].com.writebros.Screenwriter


[running] [0x0-0x84084].com.etresoft.EtreCheck


[loaded] at.appscape.degrees.helper


[loaded] com.agilepartners.steadytune.LaunchHelper


[loaded] 365 Apple tasks


[running] 250 Apple tasks



Internet Plug-ins:


AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-11-06) [Support]


FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]


LV150HelperLauncher: 15.0.0 (2015-06-17) [Support]


AdobePDFViewerNPAPI: 11.0.13 - SDK 10.6 (2015-11-06) [Support]


AdobePDFViewer: 11.0.13 - SDK 10.6 (2015-11-06) [Support]


Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]


QuickTime Plugin: 7.7.1 (2015-11-06)


JavaAppletPlugin: 14.9.0 - SDK 10.7 (2015-11-06) Check version



User internet Plug-ins:


Picasa: 1.0 - SDK 10.6 (2015-10-13) [Support]



3rd Party Preference Panes:


Flash Player (2016-03-18) [Support]


HyperDock (2015-08-03) [Support]



Time Machine:


Skip System Files: NO


Mobile backups: OFF


Auto backup: NO - Auto backup turned off


Volumes being backed up:


Macintosh HD: Disk size: 897.63 GB Disk used: 326.70 GB


Destinations:


Q BACK-UP [Local]


Total size: 1.60 TB


Total number of backups: 56


Oldest backup: 2/27/14 6:25 PM


Last backup: 3/16/16 4:40 PM


Size of backup disk: Adequate


Backup size 1.60 TB > (Disk used 326.70 GB X 3)



Top Processes by CPU:


5% AssetDeliveryService


3% fontd(2)


2% WindowServer


1% Screenwriter


1% Picasa



Top Processes by Memory:


410 MB wiretapgateway(5)


352 MB java(4)


262 MB AvidAppManHelper


180 MB Dropbox


180 MB WindowServer



Virtual Memory Information:


1.49 GB Free RAM


6.51 GB Used RAM


11 MB Swap Used



Diagnostics Information:


Mar 27, 2016, 01:29:59 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-012959_[redact ed].crash


/System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra. xpc/Contents/MacOS/com.apple.dock.extra


Mar 27, 2016, 01:28:45 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-012845_[redact ed].crash


Mar 27, 2016, 01:21:58 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-012158_[redact ed].crash


Mar 27, 2016, 01:20:13 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-012013_[redact ed].crash


Mar 27, 2016, 01:19:47 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-011947_[redact ed].crash


Mar 27, 2016, 01:19:15 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-011915_[redact ed].crash


Mar 27, 2016, 01:19:03 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-011903_[redact ed].crash


Mar 27, 2016, 01:19:02 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-011902_[redact ed].crash


Mar 27, 2016, 01:13:14 AM Self test - passed


Mar 27, 2016, 01:03:37 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-010337_[redact ed].crash


Mar 27, 2016, 12:54:49 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-005449_[redact ed].crash


Mar 27, 2016, 12:52:40 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-005240_[redact ed].crash


Mar 27, 2016, 12:52:07 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-005207_[redact ed].crash


Mar 27, 2016, 12:51:58 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-005158_[redact ed].crash


Mar 27, 2016, 12:51:56 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-005156_[redact ed].crash


Mar 27, 2016, 12:39:55 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-003955_[redact ed].crash


Mar 27, 2016, 12:31:24 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-003124_[redact ed].crash


Mar 27, 2016, 12:29:13 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-002913_[redact ed].crash


Mar 27, 2016, 12:28:41 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-002841_[redact ed].crash


Mar 27, 2016, 12:28:33 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-002833_[redact ed].crash


Mar 27, 2016, 12:28:30 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-03-27-002830_[redact ed].crash


Mar 27, 2016, 12:25:00 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-27-002500_[redacted].panic [Details]


Mar 26, 2016, 09:17:20 PM ~/Library/Logs/DiagnosticReports/Degrees_2016-03-26-211720_[redacted].crash


at.appscape.degrees - /Applications/Degrees.app/Contents/MacOS/Degrees


Mar 26, 2016, 07:33:30 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-03-26-193330_[redacted].crash


/private/tmp/*/ksfetch


Mar 24, 2016, 11:47:49 AM ~/Library/Logs/DiagnosticReports/AvidApplicationManager_2016-03-24-114749_[reda cted].crash


com.avid.appmanager - /Applications/Avid/*/AvidApplicationManager.app/Contents/MacOS/AvidApplicationM anager


Mar 24, 2016, 11:19:59 AM ~/Library/Logs/DiagnosticReports/ksfetch_2016-03-24-111959_[redacted].crash

Mar 28, 2016 11:43 AM in response to 93164

A bit of extra info:


I haven't seen the error message since 12:15:08AM today (at the time of this post, it's been almost 15 hours since the last crash report).


Furthermore, the crash reports pile up when the computer has been booted and logged in. There once were 4 crash reports within 46-second duration


User uploaded file

Mar 29, 2016 5:20 PM in response to 93164

Curiously, all these apps having DockTilePlugIn crash, with the exception of iPhoto, are included in notifications. I disabled notifications, so I'll see how it goes.


If I still get crash reports, I will rebuild Spotlight index.


And then, I will play around with clone drive - deleting Hyperdock, Avid apps, replacing system files with earlier version from Time Machine, etc.


Lastly, in order to confirm that this was caused by iTunes 12.3.3 update, I will also update iTunes on that clone drive.


I will report back if any other things are found.

Mar 29, 2016 6:25 PM in response to 93164

Hello again 93164,

I think the HyperDoc app is involved. Can you post the full contents of one or more of those crash reports? I would like to see how com.apple.doc... is crashing and how one of the 3rd party apps is crashing.


A while back, I added a dock icon progress bar to EtreCheck. A got a couple of reports of EtreCheck crashing because people had installed some 3rd party dock hack app that was no longer supported. This app actually injected itself into the process space of other apps like EtreCheck. I don't know if your situation is exactly the same, but it sure sounds similar.

Mar 30, 2016 9:11 AM in response to etresoft

Hello.

The full crash report is posted on MacRumors forum - http://forums.macrumors.com/threads/com-apple-dock-extra-crash-help.1963950/

I couldn't post them here because of "invalid characters."


The cause is definitely iTunes 12.3.3 update. There are others experiencing this issue. Please refer to first post of 2nd page from this thread for confirmation - com.apple.dock.extra quit unexpectedly


Thank you!

Mar 30, 2016 11:30 AM in response to 93164

Since Apple isn't likely to fix this issue any time soon AND I really don't have the time to create a whole new user account (nor do I have HyperDock or any other similar app), I simply decided to disable the crash report pop up (since the Dock itself appears to be working). If you want to go this route do this:


Those that don’t like to wait every time an application crashes can disable the crash reporter with OS X Terminal. Just open Terminal (Applications > Utilities > Terminal) and type the following command:


defaults write com.apple.CrashReporter DialogType none


To enable crash reporter again use the following command:


defaults write com.apple.CrashReporter DialogType crashreport

Apr 3, 2016 8:18 PM in response to 93164

Okay, so after reading responses on here and a couple of other sites, I have finally found a way to get rid of this annoying error. I can not guarantee that this will work for everyone, but it worked for me and I am no longer getting the popup. I will try to be as detailed as possible in describing what I did below.


  1. Following Eric Root's advice here I backed up my drive and went to Library/Preferences in search of the com.apple.dock.extra.plist to delete BUT it wasn't even there. Instead, I seen com.apple.dock.plist and three variants of the same plist as text files with 0kb worth of data, so I'm guessing those were the corrupted files. So I deleted all of the com.apple.dock.plist files and it's variants from the Library/Preferences folder (JUST THE DOCK FILES, and DO NOT EMPTY the trash just yet.)
  2. After restarting the laptop, this message popped up againUser uploaded file. So I looked around online some more, and found the problem. When you click on report, you have an option to see the details of the report (I'm new to errors, so I never knew this) and after doing that, the error pointed me to ~Library/CoreServices/Dock/Contents/XPCServices/ .. After going to that destination, there were two dock files inside of the folder, I moved them to the trash.
  3. After moving those files to the trash, I followed Satcomer's advice here and visited /Your hardDrive/Users/YourUserName/Library/Preferences/ looking for the files com.apple.dock.plist & com.apple.dock.db. OS X automatically rebuilt the deleted com.apple.dock.plist from step 1 after the restart, but since the error came up again, I deleted it again.
  4. After browsing through all of the Library folders on my laptop, there's three I believe, I noticed in the /HardDrive/Library/Preferences folder a file named com.apple.dockfixup. I moved that to the trash and restarted my computer and the error didn't pop up and hasn't popped up since. So right before writing this, I emptied the trash and restarted my laptop one more time and still, no message and I believe everything deleted was rewritten correctly and is now fixed.


For those not wanting to go through the detailed version, here's a fast way to fix the problem:

1. In Finder, hold option, click Go and click on Library. Then navigate to this folder Library/Preferences and move anything that has com.apple.dock in it to the trash, but don't empty the trash.


2. Visit this location on your computer: HardDrive/System/Library/CoreServices/

-Right click on Dock

-Click Show Contents, then click the contents folder

-Click XPCServices and move the dock files inside of it to the trash, again not emptying the trash.


3. Visit this location on your computer: HardDrive/Library/Preferences and move the com.apple.dockfixup.plist to the trash, again not emptying the trash.


4. Restart your computer. You should no longer see the message and your dock should be reset, you'll just have to re-add your apps to your dock, but everything should be working regularly again. After restarting, you can go ahead and empty the trash. Your OS automatically rewrites the deleted plist files.


Hope this helps you all.

Mar 30, 2016 2:06 PM in response to NJHJR

Thank you SO MUCH for being brave and trying this!


I wanted to trash these files, but I was too afraid to actually do it... There are past threads from 2012 where Mac users complained high CPU usage from com.apple.dock.extra, and solution was to trash some files. I was hesitant to try it because deleting system files could possibly cause more damages...


Again, thank you so much for posting the solution. I really appreciate it!

com.apple.dock.extra crash....

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.