Can't reinstall OS X after erase

Long story short my Mac was having some software issues so I tried to reinstall the OS X. I did an erase as per instructions on another article which had a issue similar to this and that worked well. When I tried to reinstall the OS X i got a message saying " This is not a supported method of installing the OS" and below that its " Please run install OS X 10.10 app that i downloaded from the app store".


I obviously can't install it from the app store since I am stuck on the OS X utilities page and I have no idea what I am meant to do next

MacBook Pro

Posted on Mar 27, 2016 10:06 AM

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7 replies

Mar 27, 2016 10:30 AM in response to RicardoF9956

If you are trying to use Command and R to reinstall, that won't work. You need to reinstall Snow Leopard from your retail installer disk or from the original disks that came with your computer.


Boot from that disk in order to install Snow Leopard. Then update it to 10.6.8: Mac OS X 10.6.8 Update Combo v1.1. You can then re-download OS X from your Purchases page in the App Store

Mar 27, 2016 11:28 AM in response to RicardoF9956

Well, I'm afraid that is what you will have to do. You can purchase the retail Snow Leopard DVD from the online Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99. You will be shipped a physical DVD disk. Boot from the DVD by inserting it into the DVD drive on your computer, then start the computer. Hold down the C key immediately after hearing the chime and wait until you see the Apple logo appear. You can release the key then. When the startup is finished just follow the onscreen instructions to install Snow Leopard onto your computer. Once you have Snow Leopard running be sure to update it using the Combo Updater in the previous post.


When you install 10.6.8 successfully you will be able to access the Mac App Store where you can download your own copy of El Capitan. You probably cannot re-download 10.10 because it belonged to the seller.

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Can't reinstall OS X after erase

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