Demo
Level 10 (94,908 points)
iPad

Q: For those having problems with the iOS 9.3 update please read...

So many people are having problems with the update to iOS 9.3 and the questions are flooding the iOS support forums now. I am hoping that by consolidating some of the information available, it will help some of you without starting hundreds of new threads all asking about the same things.

 

Please do not shoot the messenger if you already know all of this. I am just trying to help by providing some information To the community. Theses problems are well known, Apple has acknowledged them and is reportedly working on a fix that should be out soon.

 

Here are some tech site articles that explain the problems if any of you are interested in reading them. They are in no particular order other than what my most recent Google search turned up for me.

 

http://9to5mac.com/2016/03/27/some-users-reporting-iphone-crashes-on-ios-9-3-whe n-tapping-links-in-safari-and-other-apps/

http://www.forbes.com/sites/amitchowdhry/2016/03/24/apple-ios-9-3-is-causing-ser ious-ipad-problems/

http://arstechnica.com/apple/2016/03/apple-pulls-ios-9-3-update-for-older-device s-following-activation-problems/

http://www.independent.co.uk/life-style/gadgets-and-tech/news/ios-93-update-glit ch-causes-new-software-to-make-older-iphones-and-ipads-unusable-a6954791.html

http://www.macrumors.com/2016/03/25/apple-ios93-ipad-2-update-bugs-remain/

 

This one contains some suggestions that might actually help some of you.

http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

 

Apple posted these support articles a couple of days ago and they might help some of you as well

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

 

If nothing suggested works for you right now, you will just have to be patient (remember that "please don't shoot the messenger" thing from above ) and wait until Apple issues the fixed software update.

iPad Air 2 Wi-Fi, iOS 9, 64GB, Space Gray

Posted on Mar 27, 2016 11:48 AM

by ChitlinsCC,Solvedanswer
ChitlinsCC ChitlinsCC
Level 5 (7,605 points)
Notebooks
A:

ios 9.3 web link crash! - by joe_7399 - ASC Specialist announces fix in a thread

 

Apple Releases iOS 9.3.1 With Fix for Web Link Crashing Bug - Mac Rumors - hours before joe's post

Posted on Mar 31, 2016 11:18 AM

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Q: For those having problems with the iOS 9.3 update please read...

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  • by Demo,

    Demo Demo Mar 28, 2016 9:31 AM in response to davieboy0_1
    Level 10 (94,908 points)
    iPad
    Mar 28, 2016 9:31 AM in response to davieboy0_1

    Certainly it's worth sharing. Anything that helps is worthwhile. Thanks for the input.

  • by elcpu,

    elcpu elcpu Mar 28, 2016 9:49 AM in response to Demo
    Level 6 (15,946 points)
    Photos for Mac
    Mar 28, 2016 9:49 AM in response to Demo

    For those interested, the OSXDaily article that Demo, myself, and others have posted offers, as one option, to downgrade to 9.2.1 and gives specific instructions. However, some users who attempted this today have posted that Apple has quit signing that version so a downgrade is no longer possible. It is standard procedure for Apple to stop signing previous versions after a few days with a new update. I was hoping that in this instance they would wait longer due the issues reported here. So my recommendation to those considering this is to not try it.

  • by Inspiredby3,

    Inspiredby3 Inspiredby3 Mar 28, 2016 10:04 AM in response to Scootbot
    Level 1 (4 points)
    Mar 28, 2016 10:04 AM in response to Scootbot

    I Have same problem Scootbot.  Just out of the blue yesterday, links in safari didn't load.  I did not update and have been using version 9.2.1 since the release without having this problem.  So it's not the update that caused this issue with Safari.  Can't update anyway, as I tried this morning, thinking it might resolve the safari issue but it just says I have no internet connection even though I do.

     

    i Have booking.com on my iPad 4, but have not updated it recently.  The problem occurred completely out of the blue not following a booking.com download or update.  Have not made any changes on my iPad before this problem arose.

  • by cryone,

    cryone cryone Mar 28, 2016 10:17 AM in response to Demo
    Level 1 (8 points)
    Mar 28, 2016 10:17 AM in response to Demo

    how to fix broken ios 9.3 safari/mail links bug:

     

    1) find and uninstall booking.com application, if you have it

    2) wait at least 1 hour, bug is gone. maybe you need to reboot once

     

    to reproduce bug again: install booking.com application

  • by Olegb580,

    Olegb580 Olegb580 Mar 28, 2016 10:21 AM in response to elcpu
    Level 1 (8 points)
    iPhone
    Mar 28, 2016 10:21 AM in response to elcpu

    YES YOU CANNOT DO THIS, I TRIED

  • by Olegb580,

    Olegb580 Olegb580 Mar 28, 2016 10:23 AM in response to Inspiredby3
    Level 1 (8 points)
    iPhone
    Mar 28, 2016 10:23 AM in response to Inspiredby3

    THIS IS TOTALLY RELATED TO 9.3 UPDATE

  • by Phil0124,

    Phil0124 Phil0124 Mar 28, 2016 10:33 AM in response to Olegb580
    Level 7 (26,973 points)
    iPhone
    Mar 28, 2016 10:33 AM in response to Olegb580

    No it isn't. At least not the link issue.  People are reporting the same link issue in safari and other Apps without having updated to iOS 9.3. Several still on iOS 9.2.1 are having the same issue. And several on iOS 9.3 are not having it.

     

    So it's not 9.3 related completely.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 28, 2016 11:01 AM in response to lindal2000
    Level 5 (7,605 points)
    Notebooks
    Mar 28, 2016 11:01 AM in response to lindal2000

    lindal2000 wrote:

     

    Hi Demo,

    You have been very helpful. Bottom line, after two hours on the line with a Senior AppleCare person, who tried to restore from itunes, which froze everything, I ended up taking my thoroughly frozen ipad to the Apple Store at 10am this morning when the opened.  I was not alone. In 30 minutes they it up and running.

    Demo wrote:

    I/we would be curious to know exactly  what they did, if you don't mind sharing.

    I, like Demo, am curious as well.

     

    My guess is that they have the NEW update available to THEM - thus testing "in the wild" before release "World-WILD"

  • by elcpu,

    elcpu elcpu Mar 28, 2016 11:03 AM in response to Demo
    Level 6 (15,946 points)
    Photos for Mac
    Mar 28, 2016 11:03 AM in response to Demo

    As I mentioned on the first page of this thread (4th post), I emailed the hosts suggesting that an announcement (or a "sticky") be placed at the top of the iPad and iPhone forums due to the issues being reported here. I received a reply today - the contents are not too surprising!!!  

    I hope Bob has better luck with his.

     

    Hello xxxx,

    Thank you for contacing (sic) the Apple Support Communities Team.

    We appreciate you taking the time to share your feedback with us.  Thank you.

    Best Regards,

    The Apple Support Communities Team

  • by elcpu,

    elcpu elcpu Mar 28, 2016 11:16 AM in response to ChitlinsCC
    Level 6 (15,946 points)
    Photos for Mac
    Mar 28, 2016 11:16 AM in response to ChitlinsCC

    ChitlinsCC wrote:Demo wrote:

     

    My guess is that they have the NEW update available to THEM - thus testing "in the wild" before release "World-WILD"


    My guess is that they wiped it, perhaps with a DFU.

  • by lindal2000,

    lindal2000 lindal2000 Mar 28, 2016 11:16 AM in response to Demo
    Level 1 (10 points)
    iPad
    Mar 28, 2016 11:16 AM in response to Demo

    The Genius Bar tech reset the ipad. Instead of restoring the backup from the cloud or iTunes Once the ipad was restarted he added ALL the data back manually. It took some time but works. Once I redo my personal settings I will make a new back up. I hope this makes sense.

    HE said using an old backup just put the glitch back on the device.

  • by Demo,

    Demo Demo Mar 28, 2016 11:17 AM in response to elcpu
    Level 10 (94,908 points)
    iPad
    Mar 28, 2016 11:17 AM in response to elcpu

    I would expect nothing else than what you received in the email. That's OK. It's how they operate. Did you see what I posted above?

  • by Demo,

    Demo Demo Mar 28, 2016 11:17 AM in response to lindal2000
    Level 10 (94,908 points)
    iPad
    Mar 28, 2016 11:17 AM in response to lindal2000

    Thank you for the explanation.

  • by elcpu,

    elcpu elcpu Mar 28, 2016 11:21 AM in response to Demo
    Level 6 (15,946 points)
    Photos for Mac
    Mar 28, 2016 11:21 AM in response to Demo

    Demo wrote:

    Did you see what I posted above?

     

    Yes, thank you for the good news!!! I read the link and I hope this resolves the activation issues. According to article the issue with the links remains, a fix hopefully soon.

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