Mail app and safari freeze ios 9.2.1 and ios 9.3

Mail app and safari freeze on my ipad mini 4 (ios 9.2.1 and ios 9.3) in last two days every time if i touch to link in email or in web page.

iPad Mini, iOS 9.3

Posted on Mar 27, 2016 2:56 PM

Reply
8 replies

Mar 28, 2016 4:48 AM in response to pavel260

Ive gathered the appropariate information from AppleCare on how to addresss this issue appropriately.


The temporary fix is to follow these instructions:


1. Perform a hard reset on the device (Hold down the home button and the on/off button until you see the black screen).

2. After successufully hard resetting the device check your hyperlinks in Safari to see if they respond.

If they don't, you need to turn off JavaScript on the device: Settings > Safari > Advanced > JavaScript.

3. If this combo doesn't resolve the issue, the official instruction is to keep your device up to date in case a future release fixes the issue.

Mar 28, 2016 8:46 AM in response to Tanyanan B

may be some help in the bolded link

===========

Demo Mar 27, 2016 1:48 PM

So many people are having problems with the update to iOS 9.3 and the questions are flooding the iOS support forums now. I am hoping that by consolidating some of the information available, it will help some of you without starting hundreds of new threads all asking about the same things.


Please do not shoot the messenger if you already know all of this. I am just trying to help by providing some information To the community. Theses problems are well known, Apple has acknowledged them and is reportedly working on a fix that should be out soon.


Here are some tech site articles that explain the problems if any of you are interested in reading them. They are in no particular order other than what my most recent Google search turned up for me.


http://9to5mac.com/2016/03/27/some-users-reporting-iphone-crashes-on-ios-9-3-whe n-tapping-links-in-safari-and-other-apps/

http://www.forbes.com/sites/amitchowdhry/2016/03/24/apple-ios-9-3-is-causing-ser ious-ipad-problems/

http://arstechnica.com/apple/2016/03/apple-pulls-ios-9-3-update-for-older-device s-following-activation-problems/

http://www.independent.co.uk/life-style/gadgets-and-tech/news/ios-93-update-glit ch-causes-new-software-to-make-older-iphones-and-ipads-unusable-a6954791.html

http://www.macrumors.com/2016/03/25/apple-ios93-ipad-2-update-bugs-remain/


This one contains some suggestions that might actually help some of you.

http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/


Apple posted these support articles a couple of days ago and they might help some of you as well

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support


If nothing suggested works for you right now, you will just have to be patient (remember that "please don't shoot the messenger" thing from above ) and wait until Apple issues the fixed software update.

Mar 31, 2016 1:27 PM in response to pavel260

Hello pavel260,


Thanks for using the Apple Support Communities!


From your question, I understand that hyperlinks are not behaving as expected after updating to iOS 9.3. We know how frustrating situations like this can be and we want to make sure your devices are working as expected.


iOS 9.3.1 was recently released. Performing this update should resolve this situation.


If hyperlinks don't open in Safari, Mail, or Messages after updating to iOS 9.3 - Apple Support


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail app and safari freeze ios 9.2.1 and ios 9.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.