RaheemJamaal

Q: Trackpad Freezing

Hello, Apple Community. I recently purchased back in February a 13.3 inch MacBook Pro Retina and it's already giving me a problem. It has recently has started freezing the trackpad and the wired mouse that I have connected. It's done this a couple times already. I don't exactly know what to do about it other than restart my computer, but I feel like this shouldn't be happening it's practically a brand new computer. I think it's software related, but I could be wrong. I updated El Capitan to 10.11.4. That's the only thing that I've done. Anyone else having this issue? Is there a fix? Thanks Guys!

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Mar 27, 2016 2:18 PM

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Q: Trackpad Freezing

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  • by clementecl,

    clementecl clementecl May 16, 2016 2:01 PM in response to RaheemJamaal
    Level 1 (8 points)
    May 16, 2016 2:01 PM in response to RaheemJamaal

    Hello, I am experienced the same trouble since yesterday OS X El Capitan 10.11.4 undated today to 10.11.5. My trackpad is freeing and no app open. It is a Macbook Pro Retina Mid 2014. Hardware or software trouble?? I hope software, if not, it is unacceptable a 1 year old Macbook with this kind of trouble.

     

    Any help over there ???!!!!

     

    Thans

  • by Jared Purdy,

    Jared Purdy Jared Purdy May 16, 2016 2:42 PM in response to clementecl
    Level 1 (8 points)
    Notebooks
    May 16, 2016 2:42 PM in response to clementecl

    Hi Clement,  So you've installed the 10.11.5 and it's still doing it?  I down loaded it a few hours ago and so far nothing, so I'll wait and see.  Since I just purchased this computer on the 12th, It has frozen once.  I was about to return it to the store for one with the 10.11.3 to see if that would help, but I'll let it run with the new OS installed.  I'll post back later, or in a few days to let you know if mine continues to freeze.  Even once, and I'm taking it back, as I have an arrangement with the store manager.

  • by clementecl,

    clementecl clementecl May 16, 2016 2:52 PM in response to Jared Purdy
    Level 1 (8 points)
    May 16, 2016 2:52 PM in response to Jared Purdy

    Jared, thank you for your post. anyway it is amazing a company as Apple has no answer......

  • by Lexiepex,

    Lexiepex Lexiepex May 17, 2016 12:21 AM in response to clementecl
    Level 6 (10,492 points)
    Mac OS X
    May 17, 2016 12:21 AM in response to clementecl

    Here are only users, like you and me. If Apple has to look at it you should go to the apple genius.

  • by Shuklamiami,

    Shuklamiami Shuklamiami May 21, 2016 10:25 PM in response to clementecl
    Level 1 (4 points)
    May 21, 2016 10:25 PM in response to clementecl

    I had the same issue until recently. In fact, I had sent my MacBook for repairs, and they changed the whole logic board as they thought it would help fix the issue. However, it didn't help at all. About a week ago, I removed adobe flash player, and it did the job. You also might like to give it a shot.

  • by Jared Purdy,

    Jared Purdy Jared Purdy May 22, 2016 6:12 AM in response to Shuklamiami
    Level 1 (8 points)
    Notebooks
    May 22, 2016 6:12 AM in response to Shuklamiami

    I'm keeping my fingers crossed.  A little over a week ago, I was getting ready to take my less than one week old MAC Book Pro back to the Apple Store for exchange, as was instructed to by a senior advisor at My Apple.  I was speaking with the Manager of the store, as he was the same staff that had exchanged the previous MAC for the same reason.  That would have been my third MAC since March.  I was supposed to go to the store the following day, where he was going to exchange it for a new MAC Book, but one with the 10.11.3 OS.  The day that I was to bring it in, he called me to tell me that Apple had just released a software update, the 10.11.5 OS, a hefty nearly 800 meg fix.  He asked me to down load it, and if it didn't work, he'd do the exchange.  So far, since the down load, I've had no problems.  The previous MAC Book would freeze up every couple of days, and the last day I had it before exchanging it for the one I have now, it froze twice in once day.  This one has frozen once, which happened about four days after getting it.  I too uninstalled Adobe Flash player on the previous unit.  That however, did not fix the problem of the touch pad and the key board from freezing.  I'm hoping that the 10.11.5 update will be the trick, and so far so good.

  • by clementecl,

    clementecl clementecl May 22, 2016 9:46 AM in response to RaheemJamaal
    Level 1 (8 points)
    May 22, 2016 9:46 AM in response to RaheemJamaal

    No way, now keyboard doesn't work!!!! So I can't get instó my Mac....

    It is hard to believe Apple is selling junk.

     

    Where are Cupertino guys????

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT May 23, 2016 11:37 AM in response to clementecl
    Level 5 (7,607 points)
    Mac OS X
    May 23, 2016 11:37 AM in response to clementecl

    four posts above this one is the recommend course of action. Apple does not come to these forums, only us non-apple nerds.

  • by clementecl,

    clementecl clementecl May 23, 2016 11:54 AM in response to JimmyCMPIT
    Level 1 (8 points)
    May 23, 2016 11:54 AM in response to JimmyCMPIT

    My point, this is a trouble who I am not the only one is suffering. And I would like to know if Apple is thinking something about it, considering customers all over the world who don't have an apple store nearby.

    As you can read, Jared Purdy has changed his Mac 2 times and no solution yet. This is not the Apple commitment the customers are waiting for.

     

    Anyway, yesterday I contacted apple support and after running a couple of test the answer was: take it to an Apple Store for technical support (How much $$$$ for a 1 year ol Macbook, 3 months out of warranty??). When a bought my Mac (Number 10 apple device I have bought) I thought it had the same quality than the old ones, but something is going on with Apple: many keynotes but less durability. It will be hard to sell the Macbook once I decide upgrade it for a new one.

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