You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: schlafi
schlafi Author
User level: Level 1
10 points

OS X Yosemite 10.10.5 restarts unexpectedly

Hi all,


My MacBook Air ( Yosemite 10.10.5 13-inch mid 2013) keeps randomly restarting.


Thanks for your help!


Please find below my last full report!


Anonymous UUID: 02141D84-03A1-3D41-DD82-E1579FCF7D8D


Sun Mar 27 10:08:59 2016


*** Panic Report ***

panic(cpu 1 caller 0xffffff801f016df2): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000008cc9a0c5, CR4: 0x00000000001627e0

RAX: 0xffffff80343ee000, RBX: 0xffffff802c01f000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff

RSP: 0xffffff8026603b78, RBP: 0xffffff8026603bc0, RSI: 0x0000000000000002, RDI: 0xffffff8038ace000

R8: 0x00000000000002c0, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff80316132d0

R12: 0xffffff801f712f48, R13: 0xffffff801f629750, R14: 0xffffff8038ace000, R15: 0xffffff80382ebb00

RFL: 0x0000000000010282, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x1


Backtrace (CPU 1), Frame : Return Address

0xffffff8026603820 : 0xffffff801ef2ad21

0xffffff80266038a0 : 0xffffff801f016df2

0xffffff8026603a60 : 0xffffff801f033ca3

0xffffff8026603a80 : 0x0

0xffffff8026603bc0 : 0xffffff7fa0f1ca68

0xffffff8026603c00 : 0xffffff7fa0f2bb95

0xffffff8026603c30 : 0xffffff7fa0f1d479

0xffffff8026603c50 : 0xffffff7fa0f826a8

0xffffff8026603c70 : 0xffffff7fa0f1d2dc

0xffffff8026603ca0 : 0xffffff7fa0f2b6a1

0xffffff8026603d00 : 0xffffff801f4b65d1

0xffffff8026603d50 : 0xffffff801f4fde02

0xffffff8026603dc0 : 0xffffff801efe17de

0xffffff8026603e10 : 0xffffff801ef2ef8c

0xffffff8026603e40 : 0xffffff801ef139f3

0xffffff8026603e90 : 0xffffff801ef2429d

0xffffff8026603f10 : 0xffffff801f00231a

0xffffff8026603fb0 : 0xffffff801f0344c6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7fa0f01000->0xffffff7fa0f6ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f9f724000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9fffd000

com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[88C45C9D-E631-3130-99D0-EDCC8 38563FF]@0xffffff7fa0f7e000->0xffffff7fa0fddfff

dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f9fed5000

dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f9f724000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9fffd000

dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7fa0f01000


BSD process name corresponding to current thread: com.apple.WebKit


Mac OS version:

14F1713


Kernel version:

Darwin Kernel Version 14.5.0: Mon Jan 11 18:48:35 PST 2016; root:xnu-2782.50.2~1/RELEASE_X86_64

Kernel UUID: A503418E-2182-3864-AEA5-79374A30A241

Kernel slide: 0x000000001ec00000

Kernel text base: 0xffffff801ee00000

__HIB text base: 0xffffff801ed00000

System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)


System uptime in nanoseconds: 19851475390158

last loaded kext at 18931155330544: com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3 (addr 0xffffff7fa15a2000, size 12288)

last unloaded kext at 19331116118906: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7fa158e000, size 16384)

loaded kexts:

  1. com.avast.AvastFileShield 3.0.0
  2. com.avast.PacketForwarder 2.0
  3. com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
  4. com.apple.filesystems.autofs 3.0
  5. com.apple.driver.AudioAUUC 1.70
  6. com.apple.driver.ApplePlatformEnabler 2.2.0d4
  7. com.apple.driver.AGPM 110.19.6
  8. com.apple.driver.X86PlatformShim 1.0.0
  9. com.apple.driver.AppleHDA 272.18.3
  10. com.apple.driver.AppleUpstreamUserClient 3.6.1
  11. com.apple.driver.AppleOSXWatchdog 1
  12. com.apple.iokit.IOUserEthernet 1.0.1
  13. com.apple.driver.AppleIntelHD5000Graphics 10.0.6
  14. com.apple.Dont_Steal_Mac_OS_X 7.0.0
  15. com.apple.driver.AppleHWAccess 1
  16. com.apple.driver.AppleHV 1
  17. com.apple.driver.AppleThunderboltIP 2.0.2
  18. com.apple.driver.AppleBacklight 170.7.4
  19. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
  20. com.apple.driver.AppleSMCLMU 2.0.7d0
  21. com.apple.driver.AppleLPC 1.7.3
  22. com.apple.driver.AppleCameraInterface 5.36.0
  23. com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
  24. com.apple.driver.AppleIntelFramebufferAzul 10.0.6
  25. com.apple.driver.AppleMCCSControl 1.2.12
  26. com.apple.driver.AppleUSBCardReader 3.5.5
  27. com.apple.driver.AppleUSBHub 705.4.2
  28. com.apple.driver.AppleTopCaseHIDEventDriver 67
  29. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
  30. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
  31. com.apple.BootCache 36
  32. com.apple.driver.XsanFilter 404
  33. com.apple.iokit.IOAHCIBlockStorage 2.7.1
  34. com.apple.driver.AppleAHCIPort 3.1.2
  35. com.apple.driver.AirPort.Brcm4360 930.37.3
  36. com.apple.driver.AppleUSBXHCI 710.4.11
  37. com.apple.driver.AppleSmartBatteryManager 161.0.0
  38. com.apple.driver.AppleRTC 2.0
  39. com.apple.driver.AppleACPIButtons 3.1
  40. com.apple.driver.AppleHPET 1.8
  41. com.apple.driver.AppleSMBIOS 2.1
  42. com.apple.driver.AppleACPIEC 3.1
  43. com.apple.driver.AppleAPIC 1.7
  44. com.apple.nke.applicationfirewall 161
  45. com.apple.security.quarantine 3
  46. com.apple.security.TMSafetyNet 8
  47. com.apple.kext.triggers 1.0
  48. com.apple.driver.DspFuncLib 272.18.3
  49. com.apple.kext.OSvKernDSPLib 1.15
  50. com.apple.iokit.IOSurface 97.4
  51. com.apple.driver.AppleBacklightExpert 1.1.0
  52. com.apple.iokit.IONDRVSupport 2.4.1
  53. com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
  54. com.apple.iokit.IOBluetoothFamily 4.3.6f3
  55. com.apple.driver.AppleHDAController 272.18.3
  56. com.apple.iokit.IOHDAFamily 272.18.3
  57. com.apple.iokit.IOAudioFamily 203.3
  58. com.apple.vecLib.kext 1.2.0
  59. com.apple.iokit.IOUSBUserClient 705.4.0
  60. com.apple.iokit.IOSerialFamily 11
  61. com.apple.driver.X86PlatformPlugin 1.0.0
  62. com.apple.driver.AppleSMC 3.1.9
  63. com.apple.driver.IOPlatformPluginFamily 5.9.1d7
  64. com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
  65. com.apple.AppleGraphicsDeviceControl 3.10.25
  66. com.apple.iokit.IOAcceleratorFamily2 156.16
  67. com.apple.driver.AppleSMBusController 1.0.13d1
  68. com.apple.iokit.IOGraphicsFamily 2.4.1
  69. com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
  70. com.apple.iokit.IOUSBMassStorageClass 3.7.2
  71. com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
  72. com.apple.driver.AppleUSBMergeNub 705.4.0
  73. com.apple.driver.AppleUSBComposite 705.4.9
  74. com.apple.driver.AppleHIDKeyboard 176.2
  75. com.apple.driver.AppleHSSPIHIDDriver 41.3
  76. com.apple.driver.AppleMultitouchDriver 264.6
  77. com.apple.driver.CoreStorage 471.30.1
  78. com.apple.iokit.IOAHCIFamily 2.7.5
  79. com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
  80. com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
  81. com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
  82. com.apple.driver.AppleThunderboltNHI 3.1.7
  83. com.apple.iokit.IOThunderboltFamily 4.2.2
  84. com.apple.iokit.IO80211Family 730.60
  85. com.apple.driver.mDNSOffloadUserClient 1.0.1b8
  86. com.apple.iokit.IONetworkingFamily 3.2
  87. com.apple.driver.AppleHSSPISupport 41.3
  88. com.apple.driver.AppleIntelLpssSpiController 2.0.57
  89. com.apple.iokit.IOUSBFamily 720.4.4
  90. com.apple.driver.AppleIntelLpssGspi 2.0.57
  91. com.apple.driver.AppleIntelLpssDmac 2.0.57
  92. com.apple.driver.AppleEFINVRAM 2.0
  93. com.apple.driver.AppleEFIRuntime 2.0
  94. com.apple.iokit.IOHIDFamily 2.0.0
  95. com.apple.iokit.IOSMBusFamily 1.1
  96. com.apple.security.sandbox 300.0
  97. com.apple.kext.AppleMatch 1.0.0d1
  98. com.apple.driver.AppleKeyStore 2
  99. com.apple.driver.AppleMobileFileIntegrity 1.0.5
  100. com.apple.driver.AppleCredentialManager 1.0
  101. com.apple.driver.DiskImages 398
  102. com.apple.iokit.IOStorageFamily 2.0
  103. com.apple.iokit.IOReportFamily 31
  104. com.apple.driver.AppleFDEKeyStore 28.30
  105. com.apple.driver.AppleACPIPlatform 3.1
  106. com.apple.iokit.IOPCIFamily 2.9
  107. com.apple.iokit.IOACPIFamily 1.4
  108. com.apple.kec.corecrypto 1.0
  109. com.apple.kec.Libm 1
  110. com.apple.kec.pthread 1

Model: MacBookAir6,2, BootROM MBA61.0099.B20, 2 processors, Intel Core i5, 1.3 GHz, 4 GB, SMC 2.13f15

Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

MacBook Air

Posted on Mar 27, 2016 2:22 PM

Reply
Question marked as Top-ranking reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,649 points

Posted on Mar 27, 2016 6:51 PM

A

"Avast" is the worst of the whole wretched lot of commercial "security" products for the Mac. Not only does it fail to protect you from any real danger, it may send personal data (such as web browsing history and the contents of email messages) back to the developer without your knowledge, give false warnings, destabilize and slow down the computer, expose you to network attack, and corrupt the network settings and the permissions of files in your home folder. Removing it may not repair all the damage.

Some versions of the product also inject advertising into web pages. In short, apart from the fine print in the license agreement, Avast is indistinguishable from malware, and is arguably worse than any known malware now in circulation.

Please back up all data, then remove Avast according to the developer's instructions. Restart. Never install any "anti-virus" or "anti-malware" software again.

If you tried to remove Avast by dragging an application to the Trash, you'll have to reinstall it and then follow the instructions linked above.

B

That kind of panic may be caused by a bug in OS X, or else by a hardware fault. I suggest that, after removing Avast, you upgrade to the current version ("El Capitan") in the App Store and see whether the panics stop.

Before upgrading, check that all your most important third-party software is up to date and compatible with the current OS X. Very old versions of Microsoft and Adobe products, for example, may not be compatible. The developer's website is the best source for that information.

Incompatible third-party software causes almost all problems with OS X upgrades.

Finally, back up all data, and be sure you know how to restore if you don't like the results of the upgrade.

If you have a spare storage device with enough capacity, you can copy the startup volume to it in Disk Utility, then start up from it and upgrade. Then, if you don't like the results, all you have to do is change the setting in the Startup Disk preference pane and restart.

View in context
4 replies
Question marked as Top-ranking reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,649 points

Mar 27, 2016 6:51 PM in response to schlafi

A

"Avast" is the worst of the whole wretched lot of commercial "security" products for the Mac. Not only does it fail to protect you from any real danger, it may send personal data (such as web browsing history and the contents of email messages) back to the developer without your knowledge, give false warnings, destabilize and slow down the computer, expose you to network attack, and corrupt the network settings and the permissions of files in your home folder. Removing it may not repair all the damage.

Some versions of the product also inject advertising into web pages. In short, apart from the fine print in the license agreement, Avast is indistinguishable from malware, and is arguably worse than any known malware now in circulation.

Please back up all data, then remove Avast according to the developer's instructions. Restart. Never install any "anti-virus" or "anti-malware" software again.

If you tried to remove Avast by dragging an application to the Trash, you'll have to reinstall it and then follow the instructions linked above.

B

That kind of panic may be caused by a bug in OS X, or else by a hardware fault. I suggest that, after removing Avast, you upgrade to the current version ("El Capitan") in the App Store and see whether the panics stop.

Before upgrading, check that all your most important third-party software is up to date and compatible with the current OS X. Very old versions of Microsoft and Adobe products, for example, may not be compatible. The developer's website is the best source for that information.

Incompatible third-party software causes almost all problems with OS X upgrades.

Finally, back up all data, and be sure you know how to restore if you don't like the results of the upgrade.

If you have a spare storage device with enough capacity, you can copy the startup volume to it in Disk Utility, then start up from it and upgrade. Then, if you don't like the results, all you have to do is change the setting in the Startup Disk preference pane and restart.

Reply

OS X Yosemite 10.10.5 restarts unexpectedly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up