Nano 3rd Gen wont turn on or sync with Windows 10

Question

Nano 3rd Gen wont turn on or sync with Windows 10

Hi

I was given a brand new iPod Nano 3rd Gen for my birthday last week. It has never been used before and i took it out of the box. I have followed the instructions and installed iTunes and plugged in the Nano. I get a black screen and the Apple logo on screen and nothing else.

Its not recognized on my laptop running windows 10 or even windows 8. I have followed all the forums advice. I have uninstalled and reinstalled several times. I have tried pressing an holding a combination of buttons to power on.

I am having no luck so thought i would ask the experts. Any advice

thanks

iPod nano, 3rd Gen

Posted on Mar 27, 2016 5:30 PM

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Answer 1

Mar 27, 2016 6:21 PM in response to brentphillips11

Even if it has not been used, a 3rd gen iPod is not "brand new." Are you saying the iPod shows the Apple logo and that Apple logo stays on the iPod's screen; it does not get to the iPod's menu screen? The iPod's battery may be completely dead, so you may want to leave it connected to power for a while, to see if the screen changes.

If the iPod's screen does not go passed the Apple logo, it will not be recognized by the computer or iTunes.

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Answer 2

Mar 28, 2016 3:20 AM in response to Kenichi Watanabe

Hi Kenichi,

Thanks for the advice, I was implying it has not been used before. I have had the device charging for 2 days through my laptop. I have disconnected and tried to power up systematically through the 48 hour period.

Do you have any other suggestions?

Thanks

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Answer 3

Mar 28, 2016 4:11 AM in response to brentphillips11

So, are you saying the iPod shows the Apple logo and that Apple logo stays on the iPod's screen; it does not get to the iPod's menu screen?

Try doing a Reset (restart) on the iPod

Learn how to reset your iPod - Apple Support (see section iPod with a click wheel)

What happens when you do a Reset?

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