Photos Transfer from Iphone to Computer with Gray Boxes

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Level 1

8 points

Photos Transfer from Iphone to Computer with Gray Boxes

When I connect my iPhone to my Windows 7 computer and copy photos to it, many of them copy with gray boxes obscuring half or more of the photo. However, the photos display well on my iPhone and when I email them to myself first, then download them to my computer, they are fine. How can I transfer them directly to the computer without this problem?

Incidentally, I went to getsupport.apple.com, and was told to register my iphone before getting help. However, it won't accept the serial number. I type it in, press ENTER and the number just disappears and I'm prompted to re-enter it.

iPhone 6s Plus

Posted on Mar 27, 2016 10:02 PM

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Answer 1

ManSinha

Level 6

12,183 points

Mar 27, 2016 10:11 PM in response to msroseagain

Your phone may have been recalled by Apple

Other workaround is to download an app like OneDrive or Google Drive and upload the pictures directly from your iPhone -

That way you avoid having to text or email them one at a time

Google drive gives 15 GB for free for starters

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Answer 2

msroseagain Author

Level 1

8 points

Mar 27, 2016 10:15 PM in response to ManSinha

Thanks. A couple more questions, tho -recalled? Is that why the serial # wouldn't work? How would I know if it was recalled otherwise? (besides calling my local Apple store).

Why do I have to download OneDrive or GoogleDrive to successfully transfer my photos? I don't have this issue on my work computer. Is there a setting or something that is causing this?

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Answer 3

ManSinha

Level 6

12,183 points

Mar 27, 2016 10:22 PM in response to msroseagain

Ok - if there is no issue with your work computer - presuming you are using a PC - uninstall iTunes - reboot the computer - reinstall it again and then try

Also it would be preferable to take the phone into Apple to get the serial number issue checked out

Troubleshooting issues with iTunes for Windows updates

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

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