I can't change payment information

For what it's worth, I had this problem too both end of last year and today - tried updating online via the Apple website (changed to PayPal, updated credit card expiry, changed to a different credit card) and nothing worked. Continual crashes. And I'm on the latest version as well.

I thought changing to PayPal was going to work, but then it needed a verification code to be sent to my mobile As soon as I did then in iTunes, when trying to purchase music, I entered the never ending loop of crashes again.

I FIXED IT this morning:

1. in iTunes, went into billing info, and selected "none".
2. It somehow let me save without any payment method.
3. When I then went to buy music, I was able to enter credit card details completely fresh, save and then buy music.

No idea why this worked, but am glad it did!

Tried this this morning and the loop was gone :

update your billing info using the appleid website.

Click "Account info" in Itunes, then click on "Edit at appleid.apple.com"

You'll be redirected to the webpage and you'll have to create secret questions to protect your account and then you can change your billing info.

Sign out of appleid and try to buy on Itunes.

Hope it lasts.

I had this problem too. I could get to the "edit payment information" page, but as soon as I tried to edit, iTunes crashed...every time. I finally clicked on "help" and then "check for updates." After the update, the problem was resolved and I could update my info without any trouble.

I'm having this problem too. Did you ever figure out a solution?

I tried to buy a movie a few weeks ago, but my old credit card is expired. Anytime I click on the edit button, I can see the edit page. But as soon as I click on my old cc number iTunes hangs and then quits.

I just tried to update it again and same problem.

I was having the same problem this morning. I tried everything, even ran Windows 10 iTunes repair on all items from Apple. It didn't work. I found your fix, tried it and it worked. No idea why it was broken, but its fixed now. Thanks!

I have this problem as well.

Specifically, I can't change payment information because the programs stops and hangs. It crashes in other words. I really want to spend money but I can't.

I am having the same issue today, but your fix above didn't work for me. Frustrating I can't buy any music.

Hello there, Photofilm.

It seems you're having issue changing payment information for your Apple ID on your iPhone 5. The following Knowledge Base article offers some great steps and additional recommendations for doing just that:

Change or remove your Apple ID payment information

Use your iPhone, iPad, or iPod touch

1. Tap Settings > iTunes & App Store.
2. Tap your Apple ID, then tap View Apple ID. You might need to sign in.
   
3. Tap Payment Information. If you're using Family Sharing, only your family organizer can update the payment information.
4. Change or remove your information. To remove your payment method, select None. Get help if you don't see None or can't select it.
   
5. Tap Done.

If you change your payment method to a credit card, the iTunes Store places a temporary authorization hold on your credit card to verify your updated account information.

{...}

Get help

If you want to update any other account information, sign in to your Apple ID account page.

If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:

• If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
• If your previous payment wasn't accepted, you might need to change your payment information.

Thanks for reaching out to Apple Support Communities.

Kind Regards.