iPad Mini retina won't upgrade to 9.3 but prompts me to

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Level 1

4 points

iPad Mini retina won't upgrade to 9.3 but prompts me to

My iPad Mini Retina (Mini 2) currently has iOS 9.2.1, but it has a badge-prompt in settings telling me to upgrade to 9.3. If I try to upgrade, it circles for awhile, then tells me it can't verify the upgrade. If I connect it to iTunes and ask iTunes to check for updates, it tells me that 9.2.1 is the current version. What gives? How do I get the device to stop reminding me to get an update it says it can't install?

iPad mini 2 Wi-Fi, Cellular, iOS 9.2.1

Posted on Mar 27, 2016 10:35 PM

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Answer 1

AppleJoe

Community Manager

Mar 29, 2016 9:34 AM in response to CA_Mom

Greetings CA_Mom,

Thanks for using the Apple Support Communities!

From your post, it sounds like you may be receiving the message “iOS 9.3 failed verification because you are no longer connected to the Internet” when you try and update. If this is correct, please follow the suggested steps in the following article to help you resolve this issue.

If you can't update to iOS 9.3 on your iPhone 5s or earlier, iPad Air or earlier, or iPod touch - Apple Support

Have a great day!

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Answer 2

CA_Mom Author

Level 1

4 points

Mar 29, 2016 9:35 AM in response to CA_Mom

Actually I solved it another way. I rebooted the iPad, and it went back and re-downloaded the software. Then the update worked.

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