My iPhone 6S will not play ringtones or Alerts.
MY iPhone 6S does not play any of tones, tunes or alerts I have bought from
iTunes or most installed tunes/tones etc. Anyone else have same problem?
User profile for user:
sterling r
User level:
Community Specialist
Hi there drhod,
It sounds like your phone is unable to play the included, as well as purchased ringtones on your phone. I would start by quitting all the running apps on your device:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. Thank you for using Apple Support Communities, let us know how it goes!