Henn0
Level 1 (4 points)
iPhone

Q: unable to verify update iPhone 5s IOS 9.3

Morning all

recently got a notification theres a new update on my GF iPhone 5s to IOS9.3...but when it goes through verification stage it fails with 'Unable to verify Update' ...not connected to the internet etc

Bit strange as all other apps etc using the Internet are working fine.

 

Connected the iPhone to my mac mini and saying phone is up to date at 9.2.2???

 

Any ideas??

iPhone 5s, iOS 9.2.1

Posted on Mar 28, 2016 1:29 AM

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Henn0

Q: unable to verify update iPhone 5s IOS 9.3

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  • Helpful answers

  • by theratter,

    theratter theratter Mar 28, 2016 1:49 AM in response to Henn0
    Level 4 (3,907 points)
    Desktops
    Mar 28, 2016 1:49 AM in response to Henn0

    This is a known problem on which Apple is working to to fix. For more information see Troubleshooting iOS 9.3 Update Problems and If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3.

  • by Malcolm J. Rayfield,

    Malcolm J. Rayfield Malcolm J. Rayfield Mar 28, 2016 1:49 AM in response to Henn0
    Level 5 (7,928 points)
    Mar 28, 2016 1:49 AM in response to Henn0

    Wait a few days.  There were problems with the update on older (5S and earlier) iPhones, so Apple withdrew it.

  • by Stepdad48,

    Stepdad48 Stepdad48 Apr 3, 2016 7:53 PM in response to theratter
    Level 1 (8 points)
    Apr 3, 2016 7:53 PM in response to theratter

    SAME ISSUE

     

    My stepson did exactly what I told him NOT to do, update his iPhone to 9.3

     

    Since it doesn't work right, I cannot log in or out of icloud to turn off find my iPhone so I can reset it.  I was on line with the apple people case # *******.  After switching back and forth on my ipad screen to answer their questions I lost connection a few times.

     

    I have already followed their instructions, when I type in the Apple ID and password I get "Verification failed" There was an error connecting to the apple ID server.  FAIL

     

    I have also done:

     

    • Open Settings and scroll to the My Devices section.
    • Confirm that your device is listed in the My Devices section. If you don’t see it listed, check all your accounts.

    If you still need help, try these steps in iTunes from a computer:

    1. Connect your iPhone, iPad, or iPod touch to the computer.
    2. Open iTunes. Make sure that you have the latest version of iTunes. - I have the latest version.
    3. Select your device. You should see the Activate [your device] screen in iTunes.-  There is no Activate your device anywhere on the iTunes screen
    4. Enter your Apple ID and password and click Continue.

    Or try to sign in to iCloud.com, so you can remove Activation Lock:

    1. Turn off your device or take it offline.
    2. Sign in to iCloud.com with your Apple ID and password.
    3. Open Find My iPhone.
    4. Select All Devices, then select your device.
    5. Click Remove from Account. If you still see a map in the device detail view, select All Devices again, click Remove icon next to your device, then click Remove.
    6. After you set up your device successfully, make sure that you sign in to iCloud and turn on Find my iPhone again. - This did not work either?

    If you need help, contact Apple Support.


    If anybody has an actual solution.

     

    Thanks Rick


    <Edited by Host>