xjx

Q: OS X 10.11.4 freezing and/or crashing while using Safari

Hi everyone!

 

Have others experienced freezing and sometimes crashing of Mac OS X 10.11.4 while using Safari? Is this a known issue or is it just me?

 

The way this manifests itself is that scrolling and mouse movements suddenly start to get slow and jerky. Then, within 30 seconds to a minute, the keyboard stops working and mouse clicks no longer have an effect, but the mouse cursor will still move. Then it either stays that way indefinitely or the system crashes. The only recourse is to force a reboot using the power button.

 

This happens to me every other day, but I cannot reproduce it on demand. I believe (but I'm not certain) that the first such crash has occurred before the recent upgrade to 10.11.4.

 

This is on a

 

Mac mini (Late 2012)

Mac OS X 10.11.4

Safari 9.1 (11601.5.17.1)

 

Cheers

Mac mini, OS X El Capitan (10.11.4)

Posted on Mar 28, 2016 2:06 AM

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Q: OS X 10.11.4 freezing and/or crashing while using Safari

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  • by SebSemmi,

    SebSemmi SebSemmi Mar 30, 2016 4:23 AM in response to Lexiepex
    Level 1 (18 points)
    Mac OS X
    Mar 30, 2016 4:23 AM in response to Lexiepex

    Lexiepex, in your linked article it is explicit said, the problem is not resolved with the Combo Update! I experience it myself, it not does not help!

  • by xjx,

    xjx xjx Mar 30, 2016 4:26 AM in response to Lexiepex
    Level 1 (22 points)
    Mac OS X
    Mar 30, 2016 4:26 AM in response to Lexiepex

    You might want to reread this thread carefully before accusing me of not searching good enough. SebSemmi wrote: "Nope, installing the Combo Update doesn't solve anything. I did it yesterday and today I encountered the same problem again."

     

    I don't have the time right now and I'm not desperate enough to resort to the generic "wipe and reinstall everything based on vague hope" sort of approach (not yet anyway).

     

    I'd rather cling to another vague hope, which is that there might be engineers at Apple who actually understand what's going on and may come up with a fix.

  • by Lexiepex,

    Lexiepex Lexiepex Mar 30, 2016 4:32 AM in response to xjx
    Level 6 (10,477 points)
    Mac OS X
    Mar 30, 2016 4:32 AM in response to xjx

    Nope, You did not read quite well, I did not say it is THE solution, I said it helps often.

  • by xjx,

    xjx xjx Mar 30, 2016 4:46 AM in response to Lexiepex
    Level 1 (22 points)
    Mac OS X
    Mar 30, 2016 4:46 AM in response to Lexiepex

    Sorry, but I fail to understand what your contribution to this thread is.

  • by nemtrelak21,

    nemtrelak21 nemtrelak21 Mar 30, 2016 4:53 AM in response to xjx
    Level 1 (14 points)
    Mac OS X
    Mar 30, 2016 4:53 AM in response to xjx

    same issue. i tried everything even clean install but nothing fixed. please check this forum:

    Check this forum please. We're trying to find solution:

    http://forums.macrumors.com/threads/macbook-pro-2015-with-osx-el-capitan-10-11-4 -system-wide-safari-freeze.1963711/

     

  • by broozar,

    broozar broozar Mar 30, 2016 6:20 AM in response to xjx
    Level 1 (13 points)
    Desktops
    Mar 30, 2016 6:20 AM in response to xjx

    combo update did not help me either.for a test, I was just running iTunes this time, the screen was off for power savings, and then it simply froze. I don't think this is related to Safari at all, but some underlying system framework or driver.

  • by Ripe Avocado,

    Ripe Avocado Ripe Avocado Apr 1, 2016 9:52 AM in response to xjx
    Level 1 (4 points)
    Apr 1, 2016 9:52 AM in response to xjx

    Try turning off  "Include Safari Suggestions" under Security in Safari preferences.

     

    It seems to be working, and for the record I was experiencing Safari freezes before the 10.11.4 update, always in content-loaded pages.

  • by Ripe Avocado,

    Ripe Avocado Ripe Avocado Apr 1, 2016 9:32 PM in response to Ripe Avocado
    Level 1 (4 points)
    Apr 1, 2016 9:32 PM in response to Ripe Avocado

    And, download Safari Technology Preview.

     

    https://developer.apple.com/safari/download/

     

    Works flawlessly. And Safari is working flawlessly since I turned off "Include Safari Suggestions." Safari Technology Preview is a little faster.

  • by xjx,

    xjx xjx Apr 2, 2016 12:05 AM in response to Ripe Avocado
    Level 1 (22 points)
    Mac OS X
    Apr 2, 2016 12:05 AM in response to Ripe Avocado

    Thanks, I'll try all your suggestions.

  • by cmphillips,

    cmphillips cmphillips Apr 3, 2016 5:59 AM in response to lost_james
    Level 1 (4 points)
    Apr 3, 2016 5:59 AM in response to lost_james

    I'm currently having the same problem when I click a link with an embedded video. Happened yesterday and today. I installed updates (el capitan) on 3/31 and it was fine. Haven't downloaded anything. Haven't even imported photos.

     

    On 4/2, I made a change to an application's setting. In f.lux, I previously had "start at login" disabled. I manually launched the app as needed and used it without issue. On the afternoon of 4/2, I enabled the startup option. Within a few hours of enabling start at login, my MBP froze for the first time. MBP began to get very hot. Unable to open force quit via keyboard commands. Held power button until MBP shut down. Restarted MBP and worked a few more hours without issue. Shut down (instead of letting it sleep as is my norm) for the night. Restarted this morning. Worked about 30 minutes before it froze upon clicking a link w/ an autoplay video. Forced shutdown again. Restarted. I disabled the startup option for f.lux and quit the app. Made sure autoplay was disabled as per this article: https://discussions.apple.com/thread/6626603?tstart=0.


    Long story short: prior to the 3/31 update and enabling f.lux at login, my MBP never once froze.

  • by explorz,

    explorz explorz Apr 3, 2016 8:07 AM in response to Ripe Avocado
    Level 1 (59 points)
    Audio
    Apr 3, 2016 8:07 AM in response to Ripe Avocado

    I don't see that option under the Security tab in preferences.  It is under the "Search" tab.

  • by lost_james,

    lost_james lost_james Apr 3, 2016 3:31 PM in response to cmphillips
    Level 1 (4 points)
    Mac OS X
    Apr 3, 2016 3:31 PM in response to cmphillips

    f.lux has nothing to do with this problem.

  • by EarlyPhoenix,

    EarlyPhoenix EarlyPhoenix Apr 3, 2016 9:40 PM in response to lost_james
    Level 1 (12 points)
    Mac OS X
    Apr 3, 2016 9:40 PM in response to lost_james

    Having the same issue ..

     

    The problem has started after 10.11.14 update and occurs very randomly while watching videos via Safari. After doing a clean OS reinstall and shifting to Chrome, I have again faced the problem today. I wonder whether it could be a hardware issue or someway software...  Please help me to deal with the problem.

     

    P.S. I saw some more people facing the same issue in this forum, just to say Chrome was not a solution in my case.

     

    OS El Capitan 10.11.14

    MacBook Air (13-inch, Early 2015)

    1.6 GHz Intel Core i5

    4 GB 1600 MHz DDR3

    Intel HD Graphics 6000 1536 MB

     

    Thank you for your help.

     

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-04-04 08:24:30

    Download EtreCheck from https://etrecheck.com

    Runtime 2:34

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

    Description:

    Mac is crashing/freezing entirely during web browsing via Safari or Chrome

     

    Hardware Information:

        MacBook Air (13-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir7,2

        1 1.6 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Not upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 190

     

    Video Information:

        Intel HD Graphics 6000

            Color LCD 1440 x 900

     

    System Software:

        OS X El Capitan 10.11.4 (15E65) - Time since boot: about 10 hours

     

    Disk Information:

        APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 120.10 GB (98.01 GB free)

                Core Storage: disk0s2 120.47 GB Online

     

    USB Information:

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    System Launch Agents:

        [not loaded]    6 Apple tasks

        [loaded]    165 Apple tasks

        [running]    67 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    157 Apple tasks

        [running]    85 Apple tasks

     

    User Launch Agents:

        [loaded]    com.google.keystone.agent.plist (2016-04-01) [Support]

     

    User Login Items:

        None

     

    Other Apps:

        [running]    com.google.Chrome.56352

        [loaded]    397 Apple tasks

        [running]    166 Apple tasks

     

    Internet Plug-ins:

        Default Browser: 601 - SDK 10.11 (2016-04-03)

        QuickTime Plugin: 7.7.3 (2016-04-03)

     

    3rd Party Preference Panes:

        None

     

    Time Machine:

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 120.10 GB Disk used: 22.09 GB

        Destinations:

            Macintosh Backup [Local]

            Total size: 2.00 TB

            Total number of backups: 1

            Oldest backup: 4/2/16, 11:15 AM

            Last backup: 4/2/16, 11:15 AM

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 120.10 GB X 3)

     

    Top Processes by CPU:

            10%    kernel_task

             3%    WindowServer

             2%    Google Chrome Helper(3)

             2%    Google Chrome

             2%    fontd

     

    Top Processes by Memory:

        565 MB    Google Chrome Helper(3)

        521 MB    kernel_task

        123 MB    Google Chrome

        61 MB    mdworker(7)

        33 MB    Finder

     

    Virtual Memory Information:

        1.34 GB    Free RAM

        2.66 GB    Used RAM (831 MB Cached)

        15 MB    Swap Used

     

    Diagnostics Information:

        Apr 3, 2016, 10:18:50 PM    Self test - passed

        Apr 1, 2016, 11:53:00 PM    ~/Library/Logs/DiagnosticReports/Dock_2016-04-01-235300_[redacted].crash

            com.apple.dock - /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock

  • by Grimsy,

    Grimsy Grimsy Apr 4, 2016 12:31 AM in response to lost_james
    Level 1 (18 points)
    Apr 4, 2016 12:31 AM in response to lost_james

    No, indeed, nothing. The problem is only Apple related and this is why

     

    I've made a clean install of El Capitan, with SSD erase.

    Downloaded 10.11.4 combo and installed it.

    Nothing more added on the system : no data, no softwares, no turning off options, nothing disabled. El Capitan at totally default settings.

    Used Safari, default settings too, no extensions. And started crashing on webpages with videos.

     

    Can't do anything else to prove the problem is only from Apple stuff.

  • by EarlyPhoenix,

    EarlyPhoenix EarlyPhoenix Apr 4, 2016 3:48 AM in response to Grimsy
    Level 1 (12 points)
    Mac OS X
    Apr 4, 2016 3:48 AM in response to Grimsy

    Grimsy, the same issue and the same method was used, having the same issue so far. Somehow I guess the problem connected with hardware acceleration, cause I've experienced the same problem even while using Chrome and clean install...

     

    Eventually, decided to downgrade to Yosemite waiting to Apple's update

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