iphone 6 internet acces locked

my internet acces is locked

iPhone 6, iOS 9.3

Posted on Mar 28, 2016 2:35 AM

Reply
5 replies

Mar 30, 2016 12:31 AM in response to filhenry

Hi there filhenry,

Welcome to Apple Support Communities.


If I understand correctly, you're unable to connect to a Wi-Fi network on your iPhone 6 because you can't enable Wi-Fi or the password that you're entering isn't accepted.


If Wi-Fi is grayed out and there's an issue turning it on then try taking a look at the article linked below and running through the troubleshooting suggestions that it provides.

If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch - Apple Support


If you are able to turn Wi-Fi on, but you aren't able to join the Wi-Fi network, use this article should help you resolve the issue joining the network.

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support


Cheers.

Apr 2, 2016 4:35 AM in response to filhenry

Hi filhenry,


It sounds like your iPhone 6 is connected to a Wi-Fi network, but there's an issue browsing the web with Safari and you're wondering if it is related to the lock icon that's appearing next to the website URL. The lock indicates that the website is secure, as described in the article below.

Identify encrypted websites and avoid fraud - Safari Help

Look for an encryption icon in the Smart Search field. An encryption icon indicates that the website uses the HTTPS protocol, has a digital identity certificate, and encrypts information. To view the website’s certificate, click the icon.

A gray icon indicates a standard certificate.

User uploaded file


If Safari isn't responding normally, try running through the general app troubleshooting tips in the article below.

If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

Restart the app

Close the app and open it again.


Restart your device

Turn your device off and back on.


Check for iOS and app updates

Make sure that you're using latest version of iOS.


If you aren't sure how to use Safari to browse the web on your iPhone, try taking a look at this article:

Browse the web - iPhone


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 6 internet acces locked

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