HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
-
All replies
-
Helpful answers
-
Mar 29, 2016 2:52 PM in response to Fontysbizzby alex_h1,Hello Fontysbizz,
Thanks for using Apple Support Communities.
I see from your post that your iPhone is unresponsive and is currently in recovery mode. Have you tried plugging your iPhone into your computer and having iTunes reinstall the iOS? If not, please do as such.
If your device turns on but gets stuck during start up
You might see the Apple logo or a red or blue screen for a long time during start up. Try these steps:
- Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.

- When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.
If your iPhone, iPad, or iPod touch doesn‘t respond or won‘t turn on
Take care.
-
Apr 5, 2016 7:20 PM in response to alex_h1by rockyfeller,This does not do a thing. Ive been trying to restore and update several times and still does not work it sdays error -39. This is very very frustrating, I hpe apple doesnt release updates with possibilities of damaging the iphones. I shouldn't have updated it
