HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
Fontysbizz

Q: my iphone 5 S is frozen in recovery mode , cannot click anything

new 5S frozen in recovery mode

iPhone 5s, iOS 9.3, completely frozen

Posted on Mar 28, 2016 3:18 AM

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Q: my iphone 5 S is frozen in recovery mode , cannot click anything

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Mar 29, 2016 2:52 PM in response to Fontysbizz
    Community Specialists
    Mar 29, 2016 2:52 PM in response to Fontysbizz

    Hello Fontysbizz,

    Thanks for using Apple Support Communities.

     

    I see from your post that your iPhone is unresponsive and is currently in recovery mode.  Have you tried plugging your iPhone into your computer and having iTunes reinstall the iOS?  If not, please do as such.

     

    If your device turns on but gets stuck during start up

    You might see the Apple logo or a red or blue screen for a long time during start up. Try these steps:

    1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help. 
    2. While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
    3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.

    If your iPhone, iPad, or iPod touch doesn‘t respond or won‘t turn on

     

    Take care.

  • by rockyfeller,

    rockyfeller rockyfeller Apr 5, 2016 7:20 PM in response to alex_h1
    Level 1 (4 points)
    iPhone
    Apr 5, 2016 7:20 PM in response to alex_h1

    This does not do a thing. Ive been trying to restore and update several times and still does not work it sdays error -39. This is very very frustrating, I hpe apple doesnt release updates with possibilities of damaging the iphones. I shouldn't have updated it