Problems w/Password Accessing iCloud

Question

Level 1

6 points

Problems w/Password Accessing iCloud

Hi,

So I changed my iCloud password and now I'm being told there's a problem with my iCloud account xxxxx@gmail.com. The password works online and on my login screen.

When I enter my password in the dialog box the wheels spins and either tells me there was an 'unknown error' or just continues to spin with the cancel button greyed out.

I have looked this problem up but not found any help elsewhere - one thread advised to delete some files from within the iCloud folder on the HD, however I don't have an iCloud folder.

Any help really appreciated.

Thanks,

Tom

MacBook Air, OS X El Capitan (10.11.4)

Posted on Mar 28, 2016 3:13 AM

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Answer 1

norm123

Community Specialist

Mar 30, 2016 5:33 AM in response to tmlnhm

Hello tmlnhm,
I understand that you are having issues accessing your iCloud account on your Mac after changing your password. Let's see if we can get this sorted out.
The first thing I would suggest to do is signing out of your iCloud instead of updating the password. Once you have signed out, you will be able to sign back in. Pay attention to any Two-factor authentication you might have to do or even create an app specific password to get access to your information.
Take a look at the articles below as it will go into troubleshooting your Apple ID on your Mac as well as more information on Two-factor Authentication and app-specific passwords.
iCloud: Account troubleshooting
https://support.apple.com/en-us/HT203512
Two-factor authentication for Apple ID
https://support.apple.com/en-us/HT204915
Using app-specific passwords
https://support.apple.com/en-us/HT204397
Take care

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Answer 2

Eric Root

Level 10

685,293 points

Mar 30, 2016 5:33 AM in response to tmlnhm

Apple ID email address or password - What to do after you change

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Answer 3

tmlnhm Author

Level 1

6 points

Mar 30, 2016 5:34 AM in response to Eric Root

Thanks guys, that sorted it!

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Answer 4

norm123

Community Specialist

Mar 30, 2016 6:03 AM in response to tmlnhm

Hey tmlnhm,
Glad that we could help you out on this. If you have any further questions, feel free to post a new thread and we will get to you as soon as possible.
Thanks for using Apple Support Communities.
Take it easy

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