mill1640

Q: Preview opens, but all that is visible is a faint outline of my .pdf document

MacBook Air 2015

OS X Yosemite

10.10.5

 

I use Preview as my default .pdf viewer. Recently when I try to open a file using the program I can see it open, but the file doesn't display.

I can see a faint border outline of my file as evident by a vertical line running through all the folders on the right side of my desktop, but there is nothing apparent on the screen. I've read about others having graphics or text missing from their files, but mine simply won't appear. Again, the file is open as evident by Preview being brought forward, the fact that I can see a faint translucent border overlapping my desktop folders, and Mission Control shows it open (although it's just a blank square), however I simply can't see anything. It's like the window on a house. It is obscuring nothing, I can't see it, but it's there.

 

The only updates I've done recently was an iTunes thing, a Remote Desktop thing, and the most recent Security update.

 

Please let me know if you have any idea how to fix this.

I'm in Afghanistan on the Kandahar Air Force Base so I won't have access to an Apple Store anytime soon.

 

Thanks so much.

MacBook Air, OS X Yosemite (10.10.5)

Posted on Mar 28, 2016 5:28 AM

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Q: Preview opens, but all that is visible is a faint outline of my .pdf document

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  • Helpful answers

  • by VikingOSX,

    VikingOSX VikingOSX Mar 28, 2016 12:06 PM in response to mill1640
    Level 7 (20,564 points)
    Mac OS X
    Mar 28, 2016 12:06 PM in response to mill1640

    Does the PDF image properly in the latest Adobe PDF Reader?

  • by mill1640,

    mill1640 mill1640 Mar 29, 2016 9:11 AM in response to VikingOSX
    Level 1 (4 points)
    Mac OS X
    Mar 29, 2016 9:11 AM in response to VikingOSX

    Yes, all the .pdf files I need/want/attempt to open work fine with Adobe Reader.

  • by Eric Root,Apple recommended

    Eric Root Eric Root Mar 29, 2016 10:28 AM in response to mill1640
    Level 9 (69,640 points)
    iTunes
    Mar 29, 2016 10:28 AM in response to mill1640

    Quit Preview.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all. Restart and test.

    Containers/com.apple.Preview

     

    Containers/com.apple.quicklook.ui.helper

     

    Preferences/com.apple.Preview.LSSharedFileList.plist

             

    Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

     

    Saved Application State/com.apple.Preview.savedState

     

    Credit Linc Davis  for this solution.