hen65

Q: my email freezes after update iso 9.3 will not let me open page

my email freezes after update iso 9.3

iPhone 6 Plus, iOS 9.3

Posted on Mar 28, 2016 5:51 AM

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Q: my email freezes after update iso 9.3 will not let me open page

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  • by capdaddy,

    capdaddy capdaddy Mar 28, 2016 6:42 AM in response to hen65
    Level 1 (17 points)
    Notebooks
    Mar 28, 2016 6:42 AM in response to hen65

    I imagine it's freezing when you try to open links? If so you will find that the links are also broken in messages and safari. This is a well known problem related to the recent iOS 9.3 release, Apple are working on a solution. You can solve the problem for Safari by disabling Javascript, to do this go to: settings > safari > advanced > then toggle 'Javascript' off.

     

    That should fix links in safari. If this fails then you can also switch your search engine to 'Bing" (I know it feels like a stupid thing to do) and also clear website data.

     

    As far as I know (and I recently spent 30 mins online with apple trying to find a work around) there is no fix yet to the problem with links in messages, safari, notes etc. So we'll just have to wait for an update.

     

    Your other option is to do an iTunes restore, however i have my doubts about this as the operating system would stay at 9.3 (respective of the iOS of the backup) so i think the fault would stay or simply re-emerge.

     

    Good luck!

  • by joe_7399,

    joe_7399 joe_7399 Mar 31, 2016 2:46 PM in response to hen65
    Community Specialists
    Mar 31, 2016 2:46 PM in response to hen65

    Hello hen65,

     

    Thanks for using the Apple Support Communities!

     

    From your question, I understand that hyperlinks are not behaving as expected after updating to iOS 9.3. We know how frustrating situations like this can be and we want to make sure your devices are working as expected.

     

    iOS 9.3.1 was recently released. Performing this update should resolve this situation.

     

    If hyperlinks don't open in Safari, Mail, or Messages after updating to iOS 9.3 - Apple Support

     

    Cheers!