Macbook Pro trackpad gets stuck and screen freezes with pink and yellow lines

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Level 1

8 points

Macbook Pro trackpad gets stuck and screen freezes with pink and yellow lines

So I'm really frustrated. I got my Macbook pro less than a year ago and Ive already had to get a bunch of parts replaced. I got my computer repaired like 3-4 weeks ago and they had to replace a lot of things ( don't remember what it was, but they had to disassemble the entire computer and replace some things that were related to the battery/power). Recently my computer has been doing this weird thing where the screen will freeze and pixelated pink and yellow lines will just take over the screen. In addition to this, the trackpad will just get stuck and I have to shut down my computer and turn it back on in order for everything to function. Has anyone heard of anything like this? I was thinking that maybe when I got my computer repaired they didn't replace everything properly? I did a hardware check on my computer (that self-checking one Apple recommends before scheduling an appointment at the Genius Bar) and it said that everything looked fine. Is this sounding like a hardware issue? Could it be a virus? Someone hacking into my computer? I don't know, I'm just worried and frustrated :/

Thanks!

MacBook Pro (13-inch Mid 2012), iOS 9.3

Posted on Mar 28, 2016 10:08 AM

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Answer 1

OGELTHORPE

Level 9

57,329 points

Mar 28, 2016 10:32 AM in response to avera803

Take picture of the display anomalies and make an appointment at an Apple store genius bar. You are still in the warranty period and have the MBP properly repaired.

Ciao

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Answer 2

avera803 Author

Level 1

8 points

Mar 28, 2016 10:33 AM in response to OGELTHORPE

Thanks so much! If it happens again I definitely will. My appointment is on Wednesday night.

This may be a dumb question....but I always freak out about other people hacking my computer. What i just described does not sound like someone hacking me or controlling my computer, does it?

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Answer 3

Mar 28, 2016 10:37 AM in response to avera803

Forget a virus.....there are no documented viruses that affect a Mac running OS X.

As suggested, a screen shot and an appointment would be the way to go.

Barry

P.S. Hacking...NO

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Answer 4

OGELTHORPE

Level 9

57,329 points

Mar 28, 2016 10:49 AM in response to avera803

I agree with Barry Hemphill, no hacking.

Ciao.

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Answer 5

avera803 Author

Level 1

8 points

Mar 28, 2016 11:19 AM in response to OGELTHORPE

Thanks so much guys! I will take pics if it happens again and take them to my genius bar appointment. I'll let you know what they say.

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Answer 6

avera803 Author

Level 1

8 points

Apr 2, 2016 5:19 PM in response to OGELTHORPE

Hi again, so its happening again. I have another appointment at the Genius bar Monday. Last time no viruses could be found and nothing was found to be wrong with the hardware....now its doing all of the weird things I described before and more. Its making a weird scratchy noisy sound and the screen is getting these black and white lines again and the whole computer and trackpad freezes. I just ran a hardware check and it says something with the battery is wrong. Does this look like a battery issue?? Or is something else wrong in addition to the battery? This is so weird. Angry, frustrated, just want them to replace my entire computer at this point. This machine has had problems from the start

Any ideas? Thanks!

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Answer 7

OGELTHORPE

Level 9

57,329 points

Apr 3, 2016 2:45 AM in response to avera803

As suggested previously, the solution is at an Apple store genius bar, Bring those pictures with you.

Ciao.

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